Hi it appears that i need a microsoft hotfix to solve my problem of when i click on my network places and my shared documents, an error window pops up and sends a report and my windows explorer restarts. when i click send report it tells me that i need a certain hotfix but it doesnt give me a link or exact location. supposedly this is a common problem. i need help. does anyone have a link or solution on how to get the hotfix???
Hi,
In order to find out what hotfix is needed we need to
have a look at the event log in more detail. Could you
please do the following:
1. Open Network Places so that an error is generated.
2. Open up event viewer (Control Panel > Performance &
Maintanence > Administrative Tools > Event Viewer)
3. Look for an error message that occured upto 2 minutes
ago (source will probably be 'explorer.exe').
4. Please provide me with the 'source' from the source
column and the error code (e.g source:explorer, Error
Code:1002)
Thanks, Luke.
>-----Original Message-----
>Hi it appears that i need a microsoft hotfix to solve my
problem of when i click on my network places and my
shared documents, an error window pops up and sends a
report and my windows explorer restarts. when i click
send report it tells me that i need a certain hotfix but
it doesnt give me a link or exact location. supposedly
this is a common problem. i need help. does anyone have a
link or solution on how to get the hotfix???
>.
>
Hi I followed your directions and these are the results.
Event Type: Information}}
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 6/26/2004
Time: 11:07:21 AM
User: N/A
Computer: BANZAI
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.}}}
I am not sure if this is what you need but thanks for helping me.
"Luke" wrote:
> Hi,
> In order to find out what hotfix is needed we need to
> have a look at the event log in more detail. Could you
> please do the following:
> 1. Open Network Places so that an error is generated.
> 2. Open up event viewer (Control Panel > Performance &
> Maintanence > Administrative Tools > Event Viewer)
> 3. Look for an error message that occured upto 2 minutes
> ago (source will probably be 'explorer.exe').
> 4. Please provide me with the 'source' from the source
> column and the error code (e.g source:explorer, Error
> Code:1002)
> Thanks, Luke.
> >-----Original Message-----
> >Hi it appears that i need a microsoft hotfix to solve my
> problem of when i click on my network places and my
> shared documents, an error window pops up and sends a
> report and my windows explorer restarts. when i click
> send report it tells me that i need a certain hotfix but
> it doesnt give me a link or exact location. supposedly
> this is a common problem. i need help. does anyone have a
> link or solution on how to get the hotfix???
> >.
> >
>
> Hi,
> In order to find out what hotfix is needed we need to
> have a look at the event log in more detail. Could you
> please do the following:
> 1. Open Network Places so that an error is generated.
> 2. Open up event viewer (Control Panel > Performance &
> Maintanence > Administrative Tools > Event Viewer)
> 3. Look for an error message that occured upto 2 minutes
> ago (source will probably be 'explorer.exe').
> 4. Please provide me with the 'source' from the source
> column and the error code (e.g source:explorer, Error
> Code:1002)
> Thanks, Luke.
> >-----Original Message-----
> >Hi it appears that i need a microsoft hotfix to solve my
> problem of when i click on my network places and my
> shared documents, an error window pops up and sends a
> report and my windows explorer restarts. when i click
> send report it tells me that i need a certain hotfix but
> it doesnt give me a link or exact location. supposedly
> this is a common problem. i need help. does anyone have a
> link or solution on how to get the hotfix???
> >.
> >
>
Hi,
Thanks for the info. I have researched the error code but
curiously there is no mention of a patch. Could you send
me the details of what you are told when you click 'send
error report' or could you e-mail me a screenshot of the
error report's result's page. Thanks, Luke.
>-----Original Message-----
>Event Type: Information
>Event Source: Winlogon
>Event Category: None
>Event ID: 1002
>Date: 6/26/2004
>Time: 11:07:21 AM
>User: N/A
>Computer: BANZAI
>Description:
>The shell stopped unexpectedly and Explorer.exe was
restarted.
>
>For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
>
>Is this what you needed? thanks for helping me.
>
>"Luke" wrote:
>
>> Hi,
>> In order to find out what hotfix is needed we need to
>> have a look at the event log in more detail. Could you
>> please do the following:
>> 1. Open Network Places so that an error is generated.
>> 2. Open up event viewer (Control Panel > Performance &
>> Maintanence > Administrative Tools > Event Viewer)
>> 3. Look for an error message that occured upto 2
minutes
>> ago (source will probably be 'explorer.exe').
>> 4. Please provide me with the 'source' from the source
>> column and the error code (e.g source:explorer, Error
>> Code:1002)
>> Thanks, Luke.
>> >-----Original Message-----
>> >Hi it appears that i need a microsoft hotfix to solve
my
>> problem of when i click on my network places and my
>> shared documents, an error window pops up and sends a
>> report and my windows explorer restarts. when i click
>> send report it tells me that i need a certain hotfix
but
>> it doesnt give me a link or exact location. supposedly
>> this is a common problem. i need help. does anyone
have a
>> link or solution on how to get the hotfix???
>> >.
>> >
>>
>.
>
Hi,
I think I have just found what you are looking for. The
patch you mention is only intended for use if you need it
so you must contact Microsoft Support Services to obtain
the patch. Intructions on obtaining this hotfix can be
found at:
Please let me know if this fixes the problem, Luke.
>-----Original Message-----
>Event Type: Information
>Event Source: Winlogon
>Event Category: None
>Event ID: 1002
>Date: 6/26/2004
>Time: 11:07:21 AM
>User: N/A
>Computer: BANZAI
>Description:
>The shell stopped unexpectedly and Explorer.exe was
restarted.
>
>For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
>
>Is this what you needed? thanks for helping me.
>
>"Luke" wrote:
>
>> Hi,
>> In order to find out what hotfix is needed we need to
>> have a look at the event log in more detail. Could you
>> please do the following:
>> 1. Open Network Places so that an error is generated.
>> 2. Open up event viewer (Control Panel > Performance &
>> Maintanence > Administrative Tools > Event Viewer)
>> 3. Look for an error message that occured upto 2
minutes
>> ago (source will probably be 'explorer.exe').
>> 4. Please provide me with the 'source' from the source
>> column and the error code (e.g source:explorer, Error
>> Code:1002)
>> Thanks, Luke.
>> >-----Original Message-----
>> >Hi it appears that i need a microsoft hotfix to solve
my
>> problem of when i click on my network places and my
>> shared documents, an error window pops up and sends a
>> report and my windows explorer restarts. when i click
>> send report it tells me that i need a certain hotfix
but
>> it doesnt give me a link or exact location. supposedly
>> this is a common problem. i need help. does anyone
have a
>> link or solution on how to get the hotfix???
>> >.
>> >
>>
>.
>
yes this link is the same link it gave me when I sent the report. The trouble is I am having problems finding out what to go to in order to get the hotfix from microsoft
"L.uke" wrote:
> Hi,
> I think I have just found what you are looking for. The
> patch you mention is only intended for use if you need it
> so you must contact Microsoft Support Services to obtain
> the patch. Intructions on obtaining this hotfix can be
> found at:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-
> us;831938
>
> Please let me know if this fixes the problem, Luke.
> >-----Original Message-----
> >Event Type: Information
> >Event Source: Winlogon
> >Event Category: None
> >Event ID: 1002
> >Date: 6/26/2004
> >Time: 11:07:21 AM
> >User: N/A
> >Computer: BANZAI
> >Description:
> >The shell stopped unexpectedly and Explorer.exe was
> restarted.
> >
> >For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> >
> >Is this what you needed? thanks for helping me.
> >
> >"Luke" wrote:
> >
> >> Hi,
> >> In order to find out what hotfix is needed we need to
> >> have a look at the event log in more detail. Could you
> >> please do the following:
> >> 1. Open Network Places so that an error is generated.
> >> 2. Open up event viewer (Control Panel > Performance &
> >> Maintanence > Administrative Tools > Event Viewer)
> >> 3. Look for an error message that occured upto 2
> minutes
> >> ago (source will probably be 'explorer.exe').
> >> 4. Please provide me with the 'source' from the source
> >> column and the error code (e.g source:explorer, Error
> >> Code:1002)
> >> Thanks, Luke.
> >> >-----Original Message-----
> >> >Hi it appears that i need a microsoft hotfix to solve
> my
> >> problem of when i click on my network places and my
> >> shared documents, an error window pops up and sends a
> >> report and my windows explorer restarts. when i click
> >> send report it tells me that i need a certain hotfix
> but
> >> it doesnt give me a link or exact location. supposedly
> >> this is a common problem. i need help. does anyone
> have a
> >> link or solution on how to get the hotfix???
> >> >.
> >> >
> >>
> >.
> >
>
yes this is the link it gave me when I sent the report in. Unfortunately I could not find the right place to go to,to ask for the hotfix.it was a really confusing site that popped up when i clicked on the link the crash analysis gave me.
(sorry if i keep double-posting but it keeps saying that an error has occurred and it will be investigated)
"Luke" wrote:
> Hi,
> I think I have just found what you are looking for. The
> patch you mention is only intended for use if you need it
> so you must contact Microsoft Support Services to obtain
> the patch. Intructions on obtaining this hotfix can be
> found at:
>
> http://support.microsoft.com/default.aspx?scid=kb;en-
> us;831938
>
> Please let me know if this fixes the problem, Luke.
> >-----Original Message-----
> >Event Type: Information
> >Event Source: Winlogon
> >Event Category: None
> >Event ID: 1002
> >Date: 6/26/2004
> >Time: 11:07:21 AM
> >User: N/A
> >Computer: BANZAI
> >Description:
> >The shell stopped unexpectedly and Explorer.exe was
> restarted.
> >
> >For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
> >
> >Is this what you needed? thanks for helping me.
> >
> >"Luke" wrote:
> >
> >> Hi,
> >> In order to find out what hotfix is needed we need to
> >> have a look at the event log in more detail. Could you
> >> please do the following:
> >> 1. Open Network Places so that an error is generated.
> >> 2. Open up event viewer (Control Panel > Performance &
> >> Maintanence > Administrative Tools > Event Viewer)
> >> 3. Look for an error message that occured upto 2
> minutes
> >> ago (source will probably be 'explorer.exe').
> >> 4. Please provide me with the 'source' from the source
> >> column and the error code (e.g source:explorer, Error
> >> Code:1002)
> >> Thanks, Luke.
> >> >-----Original Message-----
> >> >Hi it appears that i need a microsoft hotfix to solve
> my
> >> problem of when i click on my network places and my
> >> shared documents, an error window pops up and sends a
> >> report and my windows explorer restarts. when i click
> >> send report it tells me that i need a certain hotfix
> but
> >> it doesnt give me a link or exact location. supposedly
> >> this is a common problem. i need help. does anyone
> have a
> >> link or solution on how to get the hotfix???
> >> >.
> >> >
> >>
> >.
> >
>
Hi,
I know how confusing the pages can be. Here's what you
need to do:
1. Go to 'www.microsoft.com/support'
2. Choose the 'contact Microsoft'link
3. Choose 'ask a support Q online'
4. Choose 'submit a request for help'
5. Then, click on 'ask a Microsoft support pro for help'
6. Choose 'the problem occurs in this computer'
7. On the next page choose Windows XP as the product
8. On the next page you may be asked to clarify between
IE and XP, choose windows XP
9. In your message to Mirosoft explain the problem and
tell them that you have been advised by crash analysis to
get the hotfix. Include the following info as well:
Date Time Version Size File name
----------------------------------------------------------
----
18-Dec-2003 20:13 1,114 _sfx_manifest_
04-Nov-2003 19:20 5.2.9354.0 26,112 _sfx_.dll
16-Dec-2003 01:52 2,507,853 _sfx_0002._p
16-Dec-2003 01:57 884 _sfx_0013._p
16-Dec-2003 01:58 26,900 _sfx_0012._p
16-Dec-2003 01:59 102,082 _sfx_0011._p
18-Dec-2003 20:13 364,303 _sfx_0010._p
18-Dec-2003 20:13 843 _sfx_0009._p
16-Dec-2003 02:01 434 _sfx_0007._p
18-Dec-2003 20:13 2,212 _sfx_0008._p
16-Dec-2003 02:01 212 _sfx_0006._p
16-Dec-2003 02:01 1,695 _sfx_0004._p
18-Dec-2003 20:13 4,965 _sfx_0005._p
16-Dec-2003 02:02 8,872 _sfx_0003._p
16-Dec-2003 02:02 186,288 _sfx_0000._p
16-Dec-2003 02:03 865 _sfx_0001._p
10. Send off your request.
Microsoft will send you a link where you can download the
the hofix as well as the password you will need to be
able to install the hotfix once you have downloaded it.
Let me know if anything is unclear and how you get on,
Luke.
>-----Original Message-----
>yes this is the link it gave me when I sent the report
in. Unfortunately I could not find the right place to go
to,to ask for the hotfix.it was a really confusing site
that popped up when i clicked on the link the crash
analysis gave me.
>(sorry if i keep double-posting but it keeps saying that
an error has occurred and it will be investigated)
>"Luke" wrote:
>
>> Hi,
>> I think I have just found what you are looking for.
The
>> patch you mention is only intended for use if you need
it
>> so you must contact Microsoft Support Services to
obtain
>> the patch. Intructions on obtaining this hotfix can be
>> found at:
>>
>> http://support.microsoft.com/default.aspx?scid=kb;en-
>> us;831938
>>
>> Please let me know if this fixes the problem, Luke.
>> >-----Original Message-----
>> >Event Type: Information
>> >Event Source: Winlogon
>> >Event Category: None
>> >Event ID: 1002
>> >Date: 6/26/2004
>> >Time: 11:07:21 AM
>> >User: N/A
>> >Computer: BANZAI
>> >Description:
>> >The shell stopped unexpectedly and Explorer.exe was
>> restarted.
>> >
>> >For more information, see Help and Support Center at
>> http://go.microsoft.com/fwlink/events.asp.
>> >
>> >Is this what you needed? thanks for helping me.
>> >
>> >"Luke" wrote:
>> >
>> >> Hi,
>> >> In order to find out what hotfix is needed we need
to
>> >> have a look at the event log in more detail. Could
you
>> >> please do the following:
>> >> 1. Open Network Places so that an error is
generated.
>> >> 2. Open up event viewer (Control Panel >
Performance &
>> >> Maintanence > Administrative Tools > Event Viewer)
>> >> 3. Look for an error message that occured upto 2
>> minutes
>> >> ago (source will probably be 'explorer.exe').
>> >> 4. Please provide me with the 'source' from the
source
>> >> column and the error code (e.g source:explorer,
Error
>> >> Code:1002)
>> >> Thanks, Luke.
>> >> >-----Original Message-----
>> >> >Hi it appears that i need a microsoft hotfix to
solve
>> my
>> >> problem of when i click on my network places and my
>> >> shared documents, an error window pops up and sends
a
>> >> report and my windows explorer restarts. when i
click
>> >> send report it tells me that i need a certain
hotfix
>> but
>> >> it doesnt give me a link or exact location.
supposedly
>> >> this is a common problem. i need help. does anyone
>> have a
>> >> link or solution on how to get the hotfix???
>> >> >.
>> >> >
>> >>
>> >.
>> >
>>
>.
>
hey sorry but im stuck on step 3. i cant find a link anywhere to "ask a s support Q online". my only options are as follows:{ 1.Phone Numbers, Support Options and Pricing
2). Submit a Request for Online Help
3).Support Lifecycle & Policies
4).Send Feedback About This Microsoft Support Web Site
5).Microsoft Wish
these are my only options.
"Luke" wrote:
> Hi,
> I know how confusing the pages can be. Here's what you
> need to do:
> 1. Go to 'www.microsoft.com/support'
> 2. Choose the 'contact Microsoft'link
> 3. Choose 'ask a support Q online'
> 4. Choose 'submit a request for help'
> 5. Then, click on 'ask a Microsoft support pro for help'
> 6. Choose 'the problem occurs in this computer'
> 7. On the next page choose Windows XP as the product
> 8. On the next page you may be asked to clarify between
> IE and XP, choose windows XP
> 9. In your message to Mirosoft explain the problem and
> tell them that you have been advised by crash analysis to
> get the hotfix. Include the following info as well:
> Date Time Version Size File name
> ----------------------------------------------------------
> ----
> 18-Dec-2003 20:13 1,114 _sfx_manifest_
> 04-Nov-2003 19:20 5.2.9354.0 26,112 _sfx_.dll
> 16-Dec-2003 01:52 2,507,853 _sfx_0002._p
> 16-Dec-2003 01:57 884 _sfx_0013._p
> 16-Dec-2003 01:58 26,900 _sfx_0012._p
> 16-Dec-2003 01:59 102,082 _sfx_0011._p
> 18-Dec-2003 20:13 364,303 _sfx_0010._p
> 18-Dec-2003 20:13 843 _sfx_0009._p
> 16-Dec-2003 02:01 434 _sfx_0007._p
> 18-Dec-2003 20:13 2,212 _sfx_0008._p
> 16-Dec-2003 02:01 212 _sfx_0006._p
> 16-Dec-2003 02:01 1,695 _sfx_0004._p
> 18-Dec-2003 20:13 4,965 _sfx_0005._p
> 16-Dec-2003 02:02 8,872 _sfx_0003._p
> 16-Dec-2003 02:02 186,288 _sfx_0000._p
> 16-Dec-2003 02:03 865 _sfx_0001._p
> 10. Send off your request.
> Microsoft will send you a link where you can download the
> the hofix as well as the password you will need to be
> able to install the hotfix once you have downloaded it.
> Let me know if anything is unclear and how you get on,
> Luke.
> >-----Original Message-----
> >yes this is the link it gave me when I sent the report
> in. Unfortunately I could not find the right place to go
> to,to ask for the hotfix.it was a really confusing site
> that popped up when i clicked on the link the crash
> analysis gave me.
> >(sorry if i keep double-posting but it keeps saying that
> an error has occurred and it will be investigated)
> >"Luke" wrote:
> >
> >> Hi,
> >> I think I have just found what you are looking for.
> The
> >> patch you mention is only intended for use if you need
> it
> >> so you must contact Microsoft Support Services to
> obtain
> >> the patch. Intructions on obtaining this hotfix can be
> >> found at:
> >>
> >> http://support.microsoft.com/default.aspx?scid=kb;en-
> >> us;831938
> >>
> >> Please let me know if this fixes the problem, Luke.
> >> >-----Original Message-----
> >> >Event Type: Information
> >> >Event Source: Winlogon
> >> >Event Category: None
> >> >Event ID: 1002
> >> >Date: 6/26/2004
> >> >Time: 11:07:21 AM
> >> >User: N/A
> >> >Computer: BANZAI
> >> >Description:
> >> >The shell stopped unexpectedly and Explorer.exe was
> >> restarted.
> >> >
> >> >For more information, see Help and Support Center at
> >> http://go.microsoft.com/fwlink/events.asp.
> >> >
> >> >Is this what you needed? thanks for helping me.
> >> >
> >> >"Luke" wrote:
> >> >
> >> >> Hi,
> >> >> In order to find out what hotfix is needed we need
> to
> >> >> have a look at the event log in more detail. Could
> you
> >> >> please do the following:
> >> >> 1. Open Network Places so that an error is
> generated.
> >> >> 2. Open up event viewer (Control Panel >
> Performance &
> >> >> Maintanence > Administrative Tools > Event Viewer)
> >> >> 3. Look for an error message that occured upto 2
> >> minutes
> >> >> ago (source will probably be 'explorer.exe').
> >> >> 4. Please provide me with the 'source' from the
> source
> >> >> column and the error code (e.g source:explorer,
> Error
> >> >> Code:1002)
> >> >> Thanks, Luke.
> >> >> >-----Original Message-----
> >> >> >Hi it appears that i need a microsoft hotfix to
> solve
> >> my
> >> >> problem of when i click on my network places and my
> >> >> shared documents, an error window pops up and sends
> a
> >> >> report and my windows explorer restarts. when i
> click
> >> >> send report it tells me that i need a certain
> hotfix
> >> but
> >> >> it doesnt give me a link or exact location.
> supposedly
> >> >> this is a common problem. i need help. does anyone
> >> have a
> >> >> link or solution on how to get the hotfix???
> >> >> >.
> >> >> >
> >> >>
> >> >.
> >> >
> >>
> >.
> >
>
Networking Problem 
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