Windows Explorer has encountered a problem and needs to close...

Lately, I am receiving the following error message: "Windows Explorer has
encountered a problem and needs to close. We are sorry for the
inconvenience." The error signature is as follows:

AppName: explorer.exe
ModVer: 5.1.2600.2180
AppVer: 6.0.2900.2180
Offset: 00017aBc
ModName: ntdll.dll

How can I resolve this issue?

PS: I have run an updated Norton AntiVirus scan, and my machine is clean.

John

Go to:http://www.microsoft.com/technet/security/current.aspx
Download the explorer updates for windows.....

"John" wrote:

> Lately, I am receiving the following error message: "Windows Explorer has
> encountered a problem and needs to close. We are sorry for the
> inconvenience." The error signature is as follows:
>
> AppName: explorer.exe
> ModVer: 5.1.2600.2180
> AppVer: 6.0.2900.2180
> Offset: 00017aBc
> ModName: ntdll.dll
>
> How can I resolve this issue?
>
> PS: I have run an updated Norton AntiVirus scan, and my machine is clean.
>
> John

Microsoft Andrew:

Once at the website (TechNet), how do I find the explorer updates?

Lastly, the problem started to occur post installation of a new program (PDF
Converter 4 Professional). Would it be a good idea to uninstall the program
and then run System Restore?

John

"Andrew E." wrote:

> Go to:http://www.microsoft.com/technet/security/current.aspx
> Download the explorer updates for windows.....
>
> "John" wrote:
>
> > Lately, I am receiving the following error message: "Windows Explorer has
> > encountered a problem and needs to close. We are sorry for the
> > inconvenience." The error signature is as follows:
> >
> > AppName: explorer.exe
> > ModVer: 5.1.2600.2180
> > AppVer: 6.0.2900.2180
> > Offset: 00017aBc
> > ModName: ntdll.dll
> >
> > How can I resolve this issue?
> >
> > PS: I have run an updated Norton AntiVirus scan, and my machine is clean.
> >
> > John