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  #1  
Old 02-22-2008, 05:37 PM
mechphisto@gmail.com
 
Posts: n/a
Default what does this BSOD BugCheck actually mean?

I'm working on a system that always BSOD in a couple of games, but
only in certain situations.
First, the situation, then what I've done, and finally, the output of
the BugCheck.
(I'm really hoping there's some answer in the BugCheck I'm missing.)

For example, in Battlefield 2, whenever one tries to Alt+Tab out of
the game, it always BSOD. Or, if played long enough, (say, an hour) it
will often BSOD unprovoked.

This ONLY happens in this configuration:
When using the ATI 2600XT PCI-x video card on the SATA drive.
If I use the onboard NVidia video chip, can't get it to crash.
If I use the IDE drive, with the exact same WinXP Pro install, and
updates, and drivers, etc, no crash.
And obviously, NVidia chip and IDE drive, no crash.
Only ATI card and SATA drive.

What I've done:
Tested the RAM with memtest86+: no probs. Tried running with one RAM
stick, then the other, and in different slots, still crashes.
Drivers: Used every one possible: provided on CD, available from
Windows Update, two different Catalyst versions.
HD: scandisk, badblocks, chkdsk, PartitionMagic error check--all
passes.
Tried swapping SATA cable and using different port on mobo, still
crashes.

Oddity: At one point in all this, the ONLY time I couldn't get it to
crash while using the ATI card and SATA drive, is when I didn't
install any of the sound drivers (not Realtek, not the Microsoft High
Def' Audio Bus, etc.) May be a fluke.

Anyway, here's the BugCheck. Is there some deffinite answer in here
I'm totally missing?
Thanks for any feedback!


************************************************** *****************************
*
*
* Bugcheck
Analysis *
*
*
************************************************** *****************************

Use !analyze -v to get detailed debugging information.

BugCheck 10000050, {e1a7e304, 0, bf89412b, 1}

Could not read faulting driver name

Probably caused by : win32k.sys ( win32k!WatchdogDrvGetDirectDrawInfo
+b1 )

Followup: MachineOwner
---------

0: kd> !analyze -v
************************************************** *****************************
*
*
* Bugcheck
Analysis *
*
*
************************************************** *****************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by
try-
except,
it must be protected by a Probe. Typically the address is just plain
bad or it
is pointing at freed memory.
Arguments:
Arg1: e1a7e304, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: bf89412b, If non-zero, the instruction address which referenced
the bad memory
address.
Arg4: 00000001, (reserved)

Debugging Details:
------------------

Could not read faulting driver name

READ_ADDRESS: e1a7e304

FAULTING_IP:
win32k!WatchdogDrvGetDirectDrawInfo+b1
bf89412b 8b0e mov ecx,dword ptr [esi]

MM_INTERNAL_CODE: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: BF2.exe

LAST_CONTROL_TRANSFER: from bf008af2 to bf89412b

STACK_TEXT:
ab51c3b0 bf008af2 e5ce1080 e8f16a24 ab51c3ec win32k!
WatchdogDrvGetDirectDrawInfo+0xb1
ab51c3f8 bf009033 00000001 e79bf798 ab51c480 dxg!vDdEnableDriver+0x8a
ab51c414 bf876ded e8f162d8 00000001 e13dc2d8 dxg!DxDdEnableDirectDraw
+0xbf
ab51c434 bf89173d ab51c5d4 e1802f68 00000000 win32k!
PDEVOBJ::bMakeSurface+0xe2
ab51c460 bf89213d e1802f68 e1a60270 e895c6f8 win32k!hCreateHDEV+0x3a9
ab51c5d8 bf898a80 ab51c6a0 00000000 00000001 win32k!DrvCreateMDEV
+0x4dc
ab51c6cc bf89ace5 ab51c6a0 e3fb0008 00000000 win32k!
DrvChangeDisplaySettings+0x251
ab51c710 bf89abd8 0012f9f4 00000000 00000000 win32k!
xxxUserChangeDisplaySettings+0x141
ab51c738 8054086c 0012f9f4 00000000 00000000 win32k!
NtUserChangeDisplaySettings+0x4a
ab51c738 7c90eb94 0012f9f4 00000000 00000000 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be
wrong.
0012f9fc 00000000 00000000 00000000 00000000 0x7c90eb94

STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!WatchdogDrvGetDirectDrawInfo+b1
bf89412b 8b0e mov ecx,dword ptr [esi]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!WatchdogDrvGetDirectDrawInfo+b1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x50_win32k!WatchdogDrvGetDirectDrawInfo+b1

BUCKET_ID: 0x50_win32k!WatchdogDrvGetDirectDrawInfo+b1

Followup: MachineOwner
---------
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  #2  
Old 02-25-2008, 02:57 PM
mechphisto@gmail.com
 
Posts: n/a
Default Re: what does this BSOD BugCheck actually mean?

On Feb 22, 11:37 am, mechphi...@gmail.com wrote:
> I'm working on a system that always BSOD in a couple of games, but
> only in certain situations.

[..snip..]
No feedback on this at all? =(
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  #3  
Old 02-25-2008, 04:20 PM
Uncle Grumpy
 
Posts: n/a
Default Re: what does this BSOD BugCheck actually mean?

mechphisto@gmail.com wrote:

>On Feb 22, 11:37 am, mechphi...@gmail.com wrote:
>> I'm working on a system that always BSOD in a couple of games, but
>> only in certain situations.

>[..snip..]
>No feedback on this at all? =(


You posted earlier:

=======

This ONLY happens in this configuration:
When using the ATI 2600XT PCI-x video card on the SATA drive.
If I use the onboard NVidia video chip, can't get it to crash.
If I use the IDE drive, with the exact same WinXP Pro install, and
updates, and drivers, etc, no crash.
And obviously, NVidia chip and IDE drive, no crash.
Only ATI card and SATA drive.

=======

Sounds simple enough.

The NVidia/SATA combo works but the ATI/SATA doesn't.

It's the ATI card.
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  #4  
Old 02-25-2008, 04:30 PM
mechphisto@gmail.com
 
Posts: n/a
Default Re: what does this BSOD BugCheck actually mean?

On Feb 25, 10:20 am, Uncle Grumpy <unclegru...@comcast.net> wrote:
> mechphi...@gmail.com wrote:
> >On Feb 22, 11:37 am, mechphi...@gmail.com wrote:
> >> I'm working on a system that always BSOD in a couple of games, but
> >> only in certain situations.

> >[..snip..]
> >No feedback on this at all? =(

>
> You posted earlier:
>
> =======
>
> This ONLY happens in this configuration:
> When using the ATI 2600XT PCI-x video card on the SATA drive.
> If I use the onboard NVidia video chip, can't get it to crash.
> If I use the IDE drive, with the exact same WinXP Pro install, and
> updates, and drivers, etc, no crash.
> And obviously, NVidia chip and IDE drive, no crash.
> Only ATI card and SATA drive.
>
> =======
>
> Sounds simple enough.
>
> The NVidia/SATA combo works but the ATI/SATA doesn't.
>
> It's the ATI card.


Obviously that was my first assumption.
But then we RMA'd the video card and got it replaced (and I know the
company replaced it--different serial numbers) and the EXACT same
symptoms exist.
I'm doubting the card is at fault (unless it's inherent in the card
manufacturing itself--but I have a hard time believing that.)
Thanks for the reply! =)
-Liam
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  #5  
Old 02-25-2008, 06:53 PM
PD43
 
Posts: n/a
Default Re: what does this BSOD BugCheck actually mean?

mechphisto@gmail.com wrote:

>But then we RMA'd the video card and got it replaced (and I know the
>company replaced it--different serial numbers) and the EXACT same
>symptoms exist.
>I'm doubting the card is at fault (unless it's inherent in the card
>manufacturing itself--but I have a hard time believing that.)


Two exactly the same video cards with the same problem? Dump the
card.

Invoice will be in the mail ;-)
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  #6  
Old 02-25-2008, 09:37 PM
Onsokumaru
 
Posts: n/a
Default Re: what does this BSOD BugCheck actually mean?


<mechphisto@gmail.com> wrote in message
news:aed8210f-fac7-4083-b023-1c902c799d56@v3g2000hsc.googlegroups.com...
> On Feb 25, 10:20 am, Uncle Grumpy <unclegru...@comcast.net> wrote:
>> mechphi...@gmail.com wrote:
>> >On Feb 22, 11:37 am, mechphi...@gmail.com wrote:
>> >> I'm working on a system that always BSOD in a couple of games, but
>> >> only in certain situations.
>> >[..snip..]
>> >No feedback on this at all? =(

>>
>> You posted earlier:
>>
>> =======
>>
>> This ONLY happens in this configuration:
>> When using the ATI 2600XT PCI-x video card on the SATA drive.
>> If I use the onboard NVidia video chip, can't get it to crash.
>> If I use the IDE drive, with the exact same WinXP Pro install, and
>> updates, and drivers, etc, no crash.
>> And obviously, NVidia chip and IDE drive, no crash.
>> Only ATI card and SATA drive.
>>
>> =======
>>
>> Sounds simple enough.
>>
>> The NVidia/SATA combo works but the ATI/SATA doesn't.
>>
>> It's the ATI card.

>
> Obviously that was my first assumption.
> But then we RMA'd the video card and got it replaced (and I know the
> company replaced it--different serial numbers) and the EXACT same
> symptoms exist.
> I'm doubting the card is at fault (unless it's inherent in the card
> manufacturing itself--but I have a hard time believing that.)
> Thanks for the reply! =)
> -Liam


Could be a driver or BIOS issue. Are there any ATI forums you could post
your details to.


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  #7  
Old 02-26-2008, 08:59 PM
mechphisto@gmail.com
 
Posts: n/a
Default Re: what does this BSOD BugCheck actually mean?

On Feb 25, 3:37 pm, "Onsokumaru" <onsok-s...@ninja.village.jp> wrote:
> <mechphi...@gmail.com> wrote in message
>
> news:aed8210f-fac7-4083-b023-1c902c799d56@v3g2000hsc.googlegroups.com...
>
>
>
> > On Feb 25, 10:20 am, Uncle Grumpy <unclegru...@comcast.net> wrote:
> >> mechphi...@gmail.com wrote:
> >> >On Feb 22, 11:37 am, mechphi...@gmail.com wrote:
> >> >> I'm working on a system that always BSOD in a couple of games, but
> >> >> only in certain situations.
> >> >[..snip..]
> >> >No feedback on this at all? =(

>
> >> You posted earlier:

>
> >> =======

>
> >> This ONLY happens in this configuration:
> >> When using the ATI 2600XT PCI-x video card on the SATA drive.
> >> If I use the onboard NVidia video chip, can't get it to crash.
> >> If I use the IDE drive, with the exact same WinXP Pro install, and
> >> updates, and drivers, etc, no crash.
> >> And obviously, NVidia chip and IDE drive, no crash.
> >> Only ATI card and SATA drive.

>
> >> =======

>
> >> Sounds simple enough.

>
> >> The NVidia/SATA combo works but the ATI/SATA doesn't.

>
> >> It's the ATI card.

>
> > Obviously that was my first assumption.
> > But then we RMA'd the video card and got it replaced (and I know the
> > company replaced it--different serial numbers) and the EXACT same
> > symptoms exist.
> > I'm doubting the card is at fault (unless it's inherent in the card
> > manufacturing itself--but I have a hard time believing that.)
> > Thanks for the reply! =)
> > -Liam

>
> Could be a driver or BIOS issue. Are there any ATI forums you could post
> your details to.


Yeah, I tried alt.comp.periphs.videocards.ati as well.
As for drivers, I've tried the drivers on the provided CD, the drivers
Windows Update provides, and two different Catalyst driver versions--
same problem no matter what.
I suppose it could be a BIOS issue--unfortunately the mobo's support
doesn't have any updated BIOS versions to flash to.

Thanks for the suggestions,
Liam
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  #8  
Old 02-27-2008, 06:57 AM
Onsokumaru
 
Posts: n/a
Default Re: what does this BSOD BugCheck actually mean?


<mechphisto@gmail.com> wrote in message
news:5ef9ccae-f9c1-4984-a06b-392f5f795343@34g2000hsz.googlegroups.com...
<snip>
>>
>> Could be a driver or BIOS issue. Are there any ATI forums you could post
>> your details to.

>
> Yeah, I tried alt.comp.periphs.videocards.ati as well.
> As for drivers, I've tried the drivers on the provided CD, the drivers
> Windows Update provides, and two different Catalyst driver versions--
> same problem no matter what.
> I suppose it could be a BIOS issue--unfortunately the mobo's support
> doesn't have any updated BIOS versions to flash to.
>
> Thanks for the suggestions,
> Liam


I think maybe online forums are the way to go. Many newsgroups are virtually
dead now, so maybe one of the hardware forums, overclockers etc. Any group
that may use the type/brand of hardware you are dealing with.

I wouldn't use windows update for drivers. Don't forget chipset drivers
either.

You don't say if the board has an Nvidia chipset or Intel, (not onboard
graphics). Nvidia has been a bit flakey in the past.


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