hi, I updated my computer today(Automatic Windows Update) and it asked me to
restart my computer so I did, and I was in the screen where they ask me to
choose the followings: Safe Mode, Safe mode with networking, Safe mode with
command prompt, and Start windows normally, I chose "start windows normally",
what happened is it went back to the screen where it shows info about my
monitor(very beginning)and it goes back to the screen where I have to choose
Start Windows Normally, so eventually my computer never starts. please help
thank you.
On May 13, 10:14 pm, Kevin <K...@discussions.microsoft.com> wrote:
> hi, I updated my computer today(Automatic Windows Update) and it asked me to
> restart my computer so I did, and I was in the screen where they ask me to
> choose the followings: Safe Mode, Safe mode with networking, Safe mode with
> command prompt, and Start windows normally, I chose "start windows normally",
> what happened is it went back to the screen where it shows info about my
> monitor(very beginning)and it goes back to the screen where I have to choose
> Start Windows Normally, so eventually my computer never starts. please help
> thank you.
>
> p.s. this is another computer.
If you can start in Safe Mode, try a System Restore.
"Kevin" wrote
> hi, I updated my computer today(Automatic Windows Update) and it asked me
> to
> restart my computer so I did, and I was in the screen where they ask me to
> choose the followings: Safe Mode, Safe mode with networking, Safe mode
> with
> command prompt, and Start windows normally, I chose "start windows
> normally",
> what happened is it went back to the screen where it shows info about my
> monitor(very beginning)and it goes back to the screen where I have to
> choose
> Start Windows Normally, so eventually my computer never starts. please
> help
Have you tried the other options? First try Last Known Good Configuration.
If that doesn't work then try Safe Mode. If you can get in there do a
system restore to the restore point before the updates were installed. Go
to Start | Help and Support and click on System Restore.
If you can't get in with Safe Mode try Safe Mode with command prompt. If
that gets you in, there will be a command prompt. To open system restore
give this command (adjust as needed if the windows folder is not at
C:\windows). This will open the System Restore GUI.
c:\windows\system32\restore\rstrui.exe
If that doesn't work you'll need to do a repair install. Here is a link on
how to do that. You'll need to revisit windows update to get all the
updates.
> "Kevin" wrote
> > hi, I updated my computer today(Automatic Windows Update) and it asked me
> > to
> > restart my computer so I did, and I was in the screen where they ask me to
> > choose the followings: Safe Mode, Safe mode with networking, Safe mode
> > with
> > command prompt, and Start windows normally, I chose "start windows
> > normally",
> > what happened is it went back to the screen where it shows info about my
> > monitor(very beginning)and it goes back to the screen where I have to
> > choose
> > Start Windows Normally, so eventually my computer never starts. please
> > help
>
> Have you tried the other options? First try Last Known Good Configuration.
> If that doesn't work then try Safe Mode. If you can get in there do a
> system restore to the restore point before the updates were installed. Go
> to Start | Help and Support and click on System Restore.
>
> If you can't get in with Safe Mode try Safe Mode with command prompt. If
> that gets you in, there will be a command prompt. To open system restore
> give this command (adjust as needed if the windows folder is not at
> C:\windows). This will open the System Restore GUI.
>
> c:\windows\system32\restore\rstrui.exe
>
> If that doesn't work you'll need to do a repair install. Here is a link on
> how to do that. You'll need to revisit windows update to get all the
> updates.
>
> http://www.michaelstevenstech.com/XPrepairinstall.htm
>
> --
> Rock [MS-MVP User/Shell]
>
> even reformatting doesnt work, nor all the options(safemodes, etc) I got a windows XP disc to repair, without starting the windows, it's useless. it's hopeless, so I guess I should buy a new computer or does anyone have another option?
"Kevin" wrote
>
>
> "Rock" wrote:
>
>> "Kevin" wrote
>> > hi, I updated my computer today(Automatic Windows Update) and it asked
>> > me
>> > to
>> > restart my computer so I did, and I was in the screen where they ask me
>> > to
>> > choose the followings: Safe Mode, Safe mode with networking, Safe mode
>> > with
>> > command prompt, and Start windows normally, I chose "start windows
>> > normally",
>> > what happened is it went back to the screen where it shows info about
>> > my
>> > monitor(very beginning)and it goes back to the screen where I have to
>> > choose
>> > Start Windows Normally, so eventually my computer never starts. please
>> > help
>>
>> Have you tried the other options? First try Last Known Good
>> Configuration.
>> If that doesn't work then try Safe Mode. If you can get in there do a
>> system restore to the restore point before the updates were installed.
>> Go
>> to Start | Help and Support and click on System Restore.
>>
>> If you can't get in with Safe Mode try Safe Mode with command prompt. If
>> that gets you in, there will be a command prompt. To open system restore
>> give this command (adjust as needed if the windows folder is not at
>> C:\windows). This will open the System Restore GUI.
>>
>> c:\windows\system32\restore\rstrui.exe
>>
>> If that doesn't work you'll need to do a repair install. Here is a link
>> on
>> how to do that. You'll need to revisit windows update to get all the
>> updates.
>>
>> http://www.michaelstevenstech.com/XPrepairinstall.htm
>>
>> --
>> Rock [MS-MVP User/Shell]
>>
>> even reformatting doesnt work, nor all the options(safemodes, etc) I got
>> a windows XP disc to repair, without starting the windows, it's useless.
>> it's hopeless, so I guess I should buy a new computer or does anyone have
>> another option?
Kevin, I'm sorry you are having these problems, and that you're frustrated
but you haven't given much info to go on.
What do you mean reformatting doesn't work? How doesn't it work? Why are
you trying reformatting in the first place?
What's useless about repairing? What kind of system do you have? Is it an
OEM system like Dell or HP? If that's the case using someone's XP
installation CD isn't going to help. You have to use the recovery mechanism
provided by the computer manufacturer.
If you have an installation of XP that was done by an installation CD, then
to do a repair install you need the same kind of XP CD as you have
installed, i.e. retail full vs. upgrade vs. Home vs. Pro vs. generic OEM,
and follow the steps in that link I provided.
So give us more details about the system and what didn't work with the
repair install. Unfortunately if what you have is an OEM installation from
something like Dell or HP, their recovery process may only be destructive
where installed programs and data will be lost. You need to check the
documentation that came with the computer or contact the computer's tech
support for info and help. Programs will need to be reinstalled from the
original media and data restored from a backup.
If you don't have a backup of important data, you should be able to
accomplish that even though the system won't boot. Here are some ways to
backup the data.
1. Take the drive out of the computer and install it as a slave drive in
another Windows XP or 2000 computer. It should read the drive ok, so you can
copy the data.
2. Create a bootable Bart's PE disk, boot from that, then copy the data to
external USB drive or flash drive.
3. Download a bootable Linux distro called Knoppix. Create a bootable CD
from that, boot from it, and copy the data to USB drive or flash drive, or
if the computer has two CD drives, one of which is a burner, then use the
k3b burning program on the Knoppix CD to burn the data to CD.
4. Take it to a competent computer tech to backup the data.
In most cases, there would be a flash of blue screen before the computer
restarts. We need to stop the computer from auto restarting at that point to
see the error
Select 'Start Windows Normally' and *quickly* hit F8.
If you got the timing right, you should see another menu. If there is only
one option in that menu, hit F8 again.
In this menu select 'disable automatic restart on system failure', Enter,
Enter and you should be able to view the full blue screen error.
"Kevin" <Kevin@discussions.microsoft.com> wrote in message
news:6B0A611E-AE1A-4C4E-B08B-432B14D1CF53@microsoft.com...
> hi, I updated my computer today(Automatic Windows Update) and it asked me
> to
> restart my computer so I did, and I was in the screen where they ask me to
> choose the followings: Safe Mode, Safe mode with networking, Safe mode
> with
> command prompt, and Start windows normally, I chose "start windows
> normally",
> what happened is it went back to the screen where it shows info about my
> monitor(very beginning)and it goes back to the screen where I have to
> choose
> Start Windows Normally, so eventually my computer never starts. please
> help
> thank you.
>
> p.s. this is another computer.
sounds like you need a little hand holding to get by this.
check in your area for a computer club.
libraries, schools are good resources to check with.
people there are usually anxious to help.
"Kevin" <Kevin@discussions.microsoft.com> wrote in message news:6B0A611E-AE1A-4C4E-B08B-432B14D1CF53@microsoft.com...
hi, I updated my computer today(Automatic Windows Update) and it asked me to
restart my computer so I did, and I was in the screen where they ask me to
choose the followings: Safe Mode, Safe mode with networking, Safe mode with
command prompt, and Start windows normally, I chose "start windows normally",
what happened is it went back to the screen where it shows info about my
monitor(very beginning)and it goes back to the screen where I have to choose
Start Windows Normally, so eventually my computer never starts. please help
thank you.
start up problem. 
Linear Mode
