PC crashes whilst running Windows Memory Diagnostic

Hello all,

My pc has recently been having problems, initially found during video
rendering but now apparently random crashes make me think things are
getting worse. I have put some info about my system at the end of this
post.

I can run the Prime95 torture test for 12 hours without a problem.

I can run Memtest86+ ok also.

However when I try to run Windows Memory Diagnostic it always fails at
the same point - the computer just hangs so I don't get an error
message, just a frozen screen with some of the top lines corrupted. It
fails very early in the 4th test, I suspect at the exact same point
each time. I can't recall the name of this test, but it's the one
dealing with testing using a chess board grid of squares of data.

Any ideas on what part of my machine is failing this?

Many thanks for any help.

My pc: Motherboard:
Gigabyte GA-7VT600-1394 KT600 DDR400 400fsb x8AGP.
Athlon XP 3200+, 2.21 GHz
Memory: (original)
512 MB DDR SDRAM PC 2700 (DDR 333)3

Memory recently upgraded to: 1.5GB RAM (using Crucials recommended
compatible memory)


Hard Drive:
120 GB 7200 rpm, 8 MB cache UDMA Hard Disk
Graphics: (original)
GeForce FX 5200 with 128 MB of RAM

Graphics (recently installed):
PNY GeForce 7600GS AGP 8x with 256MB RAM

The above upgrades were made becasue my original problem was crashing
during video rendering using Studio 11.1.

Winny

You do not give details of the new RAM save for the ammount.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Winny wrote:
> Hello all,
>
> My pc has recently been having problems, initially found during video
> rendering but now apparently random crashes make me think things are
> getting worse. I have put some info about my system at the end of this
> post.
>
> I can run the Prime95 torture test for 12 hours without a problem.
>
> I can run Memtest86+ ok also.
>
> However when I try to run Windows Memory Diagnostic it always fails at
> the same point - the computer just hangs so I don't get an error
> message, just a frozen screen with some of the top lines corrupted. It
> fails very early in the 4th test, I suspect at the exact same point
> each time. I can't recall the name of this test, but it's the one
> dealing with testing using a chess board grid of squares of data.
>
> Any ideas on what part of my machine is failing this?
>
> Many thanks for any help.
>
> My pc: Motherboard:
> Gigabyte GA-7VT600-1394 KT600 DDR400 400fsb x8AGP.
> Athlon XP 3200+, 2.21 GHz
> Memory: (original)
> 512 MB DDR SDRAM PC 2700 (DDR 333)3
>
> Memory recently upgraded to: 1.5GB RAM (using Crucials recommended
> compatible memory)
>
>
> Hard Drive:
> 120 GB 7200 rpm, 8 MB cache UDMA Hard Disk
> Graphics: (original)
> GeForce FX 5200 with 128 MB of RAM
>
> Graphics (recently installed):
> PNY GeForce 7600GS AGP 8x with 256MB RAM
>
> The above upgrades were made becasue my original problem was crashing
> during video rendering using Studio 11.1.

PassMark BurnInTestT is a software tool that allows all the major
sub-systems of a computer to be simultaneously (or independently)
stress tested for endurance, reliability and stability. It looks like
running the Graphics test would be a good place to start in your case.
http://www.passmark.com/products/bit.htm

JS

"Winny" <andrewwinn@hotmail.com> wrote in message
news:1191266579.078498.159390@w3g2000hsg.googlegro ups.com...
> Hello all,
>
> My pc has recently been having problems, initially found during video
> rendering but now apparently random crashes make me think things are
> getting worse. I have put some info about my system at the end of this
> post.
>
> I can run the Prime95 torture test for 12 hours without a problem.
>
> I can run Memtest86+ ok also.
>
> However when I try to run Windows Memory Diagnostic it always fails at
> the same point - the computer just hangs so I don't get an error
> message, just a frozen screen with some of the top lines corrupted. It
> fails very early in the 4th test, I suspect at the exact same point
> each time. I can't recall the name of this test, but it's the one
> dealing with testing using a chess board grid of squares of data.
>
> Any ideas on what part of my machine is failing this?
>
> Many thanks for any help.
>
> My pc: Motherboard:
> Gigabyte GA-7VT600-1394 KT600 DDR400 400fsb x8AGP.
> Athlon XP 3200+, 2.21 GHz
> Memory: (original)
> 512 MB DDR SDRAM PC 2700 (DDR 333)3
>
> Memory recently upgraded to: 1.5GB RAM (using Crucials recommended
> compatible memory)
>
>
> Hard Drive:
> 120 GB 7200 rpm, 8 MB cache UDMA Hard Disk
> Graphics: (original)
> GeForce FX 5200 with 128 MB of RAM
>
> Graphics (recently installed):
> PNY GeForce 7600GS AGP 8x with 256MB RAM
>
> The above upgrades were made becasue my original problem was crashing
> during video rendering using Studio 11.1.
>

On 1 Oct, 19:56, "Gerry" <ge...@nospam.com> wrote:
> Winny
>
> You do not give details of the new RAM save for the ammount.
>

Hi Gerry,

New RAM:

CT12864Z335, 1GB, 184-pin DIMM

On 1 Oct, 19:58, "JS" <@> wrote:
> PassMark BurnInTestT is a software tool that allows all the major
> sub-systems of a computer to be simultaneously (or independently)
> stress tested for endurance, reliability and stability. It looks like
> running the Graphics test would be a good place to start in your case.http://www.passmark.com/products/bit.htm
>
> JS
>

Thanks JS, I'll try this tonight.

Winny

What Error / Warning reports ( if any ) appear in the System log in
Event Viewer when you last booted the machine?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Winny wrote:
> On 1 Oct, 19:56, "Gerry" <ge...@nospam.com> wrote:
>> Winny
>>
>> You do not give details of the new RAM save for the ammount.
>>
>
> Hi Gerry,
>
> New RAM:
>
> CT12864Z335, 1GB, 184-pin DIMM

Thanks Gerry - will investigate your suggestions tonight.

Last night I did more testing:

Passmark Burn-in test ran ok apart from once when it crashed the pc
requiring the reset button. I tried Passmark with various combinations
of tests on and off, and several times with everything running
(including 2D and 3D graphics and video playback).

I ran Windows Memory Diagnostic again and got my usual crash part way
through the Stride6 test. However before going to bed I ran it again
with the cache option off. It was still running before leaving for
work this morning but had got well beyond the Stride6 and was nearing
completion of the 6th and final test with no errors so far.

Could it be a cache problem? I don't understand how caching works.

Thanks for your help and suggestions guys.

--Winny

two cents: it sounds to me like either a heat or power issue. adding the
extra mem may have pushed you beyound the limits. I would try a few
things: get a temp monitor program that's compatable w/ your MoBo and
take a look at the temps. If temps are fine, and if your MoBo allows it,
bump up the voltage to the ram by 1 tick (typically .25 volt). Note that
will cause a bit more heat tho.

Memtest86 saying it passes is good, but it may be just on the edge. When
in doubt let memtest86 run for 24 hours, box closed so cooling is normal.
While this will stress the ram it won't stress the PowSup, so if it passes
just fine then I'd definately start leaning toward a power issue.

What kind/size of power supply is in the box? You might want to go over
the MoBo and all the power connections; removing and reseating them can
wipe oxide off the pins and "clean" things up. In my experience many a
flakey box has been fixed by swapping in a new good-brand PS (not a
no-name!).

Gerry - many thanks for your detailed instructions and posting tips.

Here are the most recent Errors (and one Warning) logged: (Error 1 -
there were 4 of these, Error 2 - there were 7 of these. Error 3 - just
1 of these).

Error (1)

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 30/09/2007
Time: 17:41:03
User: N/A
Computer: WINNY
Description:
Hanging application XPMedic.exe, version 1.1.0.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 58 50 4d 65 64 69 XPMedi
0018: 63 2e 65 78 65 20 31 2e c.exe 1.
0020: 31 2e 30 2e 30 20 69 6e 1.0.0 in
0028: 20 68 75 6e 67 61 70 70 hungapp
0030: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0038: 20 61 74 20 6f 66 66 73 at offs
0040: 65 74 20 30 30 30 30 30 et 00000
0048: 30 30 30 000


Product: Windows Operating System
ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version
%4, hang address 0x%5.

Explanation
The indicated program stopped responding. The message contains details
on which program and module stopped responding. A matching event with
EventID 1001 might also appear in the event log. This matching event
displays information about the specific error that occurred.
------------------------------------------------------------------------------------------------------------------------------------------------------

Error (2)

Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 30/09/2007
Time: 00:30:25
User: N/A
Computer: WINNY
Description:
Hanging application TMPGEncDVDAuthor16.exe, version 1.6.26.73, hang
module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 54 4d 50 47 45 6e TMPGEn
0018: 63 44 56 44 41 75 74 68 cDVDAuth
0020: 6f 72 31 36 2e 65 78 65 or16.exe
0028: 20 31 2e 36 2e 32 36 2e 1.6.26.
0030: 37 33 20 69 6e 20 68 75 73 in hu
0038: 6e 67 61 70 70 20 30 2e ngapp 0.
0040: 30 2e 30 2e 30 20 61 74 0.0.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 30 30 30 30 30 00000000
---------------------------------------------------------------------------------------------------------

Error (3)

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 29/09/2007
Time: 19:14:13
User: N/A
Computer: WINNY
Description:
Faulting application iexplore.exe, version 7.0.6000.16512, faulting
module ntdll.dll, version 5.1.2600.2180, fault address 0x00018fea.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 35 31 32 00.16512
0030: 20 69 6e 20 6e 74 64 6c in ntdl
0038: 6c 2e 64 6c 6c 20 35 2e l.dll 5.
0040: 31 2e 32 36 30 30 2e 32 1.2600.2
0048: 31 38 30 20 61 74 20 6f 180 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 31 38 66 65 61 0d 0a 018fea..

No info from Help and Support Centre.

------------------------------------------------------------------

Warning (1)

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 21/09/2007
Time: 22:22:08
User: NT AUTHORITY\SYSTEM
Computer: WINNY
Description:
Windows saved user WINNY registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is
no longer in use.

This is often caused by services running as a user account, try
configuring the services to run in either the LocalService or
NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Details
Product: Windows Operating System
ID: 1517
Source: Userenv
Version: 5.2
Symbolic Name: EVENT_HIVE_SAVED
Message: Windows saved user %1 registry while an application or
service was still using the registry during log off. The memory used
by the user's registry has not been freed. The registry will be
unloaded when it is no longer in use.

This is often caused by services running as a user account, try
configuring the services to run in either the LocalService or
NetworkService account.

Explanation
Windows unloads each user's profile and user's section of the registry
when the user logs off. This message indicates that Windows could not
unload the user's profile because a program was referencing the user's
section of the registry. This locked the profile. The registry cannot
unload profiles that are locked and in use. When the program that is
locking the profile is no longer referencing the registry, the profile
will be unloaded.

I forgot to add Errors from the System Log, here are some I think may
be relevant:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 02/10/2007
Time: 18:39:56
User: WINNY
Computer: WINNY
Description:
DCOM got error "The service cannot be started, either because it is
disabled or because it has no enabled devices associated with it. "
attempting to start the service ImapiService with arguments "-Service"
in order to run the server:
{520CCA63-51A5-11D3-9144-00104BA11C5E}

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

---------------------------------------------

Event Type: Error
Event Source: ipnathlp
Event Category: None
Event ID: 32003
Date: 30/09/2007
Time: 18:32:45
User: N/A
Computer: WINNY
Description:
The Network Address Translator (NAT) was unable to request an
operation of the kernel-mode translation module. This may indicate
misconfiguration, insufficient resources, or an internal error. The
data is the error code.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 1f 00 00 00 ....

------------------------------------------------------------------------------------------

Event Type: Warning
Event Source: Server
Event Category: None
Event ID: 2504
Date: 30/09/2007
Time: 18:06:16
User: N/A
Computer: WINNY
Description:
The server could not bind to the transport \Device
\NetBT_Tcpip_{ADCAC13D-4ACD-40F9-A590-DD99E4DE600D}.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: aa 05 00 00 ª...