my new XP Pro disc got SCRATCHED!!!! HELP!!!!!

I recently bought and installed a Windows XP Professional Disc, and soon
after I downloaded a virus, and unfortunately had to reformat my Hard Drive,
and start all over with a fresh install. The only problem is, when the setup
got a little over half way through, it stopped, saying my disc was damaged,
and it needed the file 'asms' before it could continue. Am I pretty much
SOL? Am I going to have to buy a whole new XP Program Disc? If there is
anyone who can help me, and possibly save me from having to spend money on a
new disc that i really don't have, I would greatly appreciate it. Thanks,
SuzIe

Suzie,
Is the disk really damaged or can it be cleaned? Plus I would clean the
CD/DVD Lens as that may be dirty.
I'm quite sure Microsoft have a system of replacing damaged/defective disks.
I think i read about it a few days ago here, but here is one link
http://www.microsoft.com/learning/bo...q/default.mspx.
IF you decide to return it to microsoft, Remember to get you story straight
before calling and I would send it by recorded/registered post so that if
they don't get it, you would be able to claim your loss. Though I don't know
how good microsoft are at keeping their promises...worst case they don't send
it to you in their specified time frame ( do ask them !) then it's off to the
small claims court.
Hope you sort it
Mani
"ImTheGirlNextDoor" wrote:

> I recently bought and installed a Windows XP Professional Disc, and soon
> after I downloaded a virus, and unfortunately had to reformat my Hard Drive,
> and start all over with a fresh install. The only problem is, when the setup
> got a little over half way through, it stopped, saying my disc was damaged,
> and it needed the file 'asms' before it could continue. Am I pretty much
> SOL? Am I going to have to buy a whole new XP Program Disc? If there is
> anyone who can help me, and possibly save me from having to spend money on a
> new disc that i really don't have, I would greatly appreciate it. Thanks,
> SuzIe

Thanks Mani! I called HP's 800 number, and they will replace the OS disc for
$16-$20. Now I just need to borrow a credit card! Thanks again for all your
help!

"Mani" wrote:

> Suzie,
> Is the disk really damaged or can it be cleaned? Plus I would clean the
> CD/DVD Lens as that may be dirty.
> I'm quite sure Microsoft have a system of replacing damaged/defective disks.
> I think i read about it a few days ago here, but here is one link
> http://www.microsoft.com/learning/bo...q/default.mspx.
> IF you decide to return it to microsoft, Remember to get you story straight
> before calling and I would send it by recorded/registered post so that if
> they don't get it, you would be able to claim your loss. Though I don't know
> how good microsoft are at keeping their promises...worst case they don't send
> it to you in their specified time frame ( do ask them !) then it's off to the
> small claims court.
> Hope you sort it
> Mani
> "ImTheGirlNextDoor" wrote:
>
> > I recently bought and installed a Windows XP Professional Disc, and soon
> > after I downloaded a virus, and unfortunately had to reformat my Hard Drive,
> > and start all over with a fresh install. The only problem is, when the setup
> > got a little over half way through, it stopped, saying my disc was damaged,
> > and it needed the file 'asms' before it could continue. Am I pretty much
> > SOL? Am I going to have to buy a whole new XP Program Disc? If there is
> > anyone who can help me, and possibly save me from having to spend money on a
> > new disc that i really don't have, I would greatly appreciate it. Thanks,
> > SuzIe

You're most welcome

"ImTheGirlNextDoor" wrote:

> Thanks Mani! I called HP's 800 number, and they will replace the OS disc for
> $16-$20. Now I just need to borrow a credit card! Thanks again for all your
> help!
>
> "Mani" wrote:
>
> > Suzie,
> > Is the disk really damaged or can it be cleaned? Plus I would clean the
> > CD/DVD Lens as that may be dirty.
> > I'm quite sure Microsoft have a system of replacing damaged/defective disks.
> > I think i read about it a few days ago here, but here is one link
> > http://www.microsoft.com/learning/bo...q/default.mspx.
> > IF you decide to return it to microsoft, Remember to get you story straight
> > before calling and I would send it by recorded/registered post so that if
> > they don't get it, you would be able to claim your loss. Though I don't know
> > how good microsoft are at keeping their promises...worst case they don't send
> > it to you in their specified time frame ( do ask them !) then it's off to the
> > small claims court.
> > Hope you sort it
> > Mani
> > "ImTheGirlNextDoor" wrote:
> >
> > > I recently bought and installed a Windows XP Professional Disc, and soon
> > > after I downloaded a virus, and unfortunately had to reformat my Hard Drive,
> > > and start all over with a fresh install. The only problem is, when the setup
> > > got a little over half way through, it stopped, saying my disc was damaged,
> > > and it needed the file 'asms' before it could continue. Am I pretty much
> > > SOL? Am I going to have to buy a whole new XP Program Disc? If there is
> > > anyone who can help me, and possibly save me from having to spend money on a
> > > new disc that i really don't have, I would greatly appreciate it. Thanks,
> > > SuzIe

"Mani" <Mani@discussions.microsoft.com> wrote
> Suzie,
> Is the disk really damaged or can it be cleaned? Plus I would clean the
> CD/DVD Lens as that may be dirty.
> I'm quite sure Microsoft have a system of replacing damaged/defective
> disks.
> I think i read about it a few days ago here, but here is one link
> http://www.microsoft.com/learning/bo...q/default.mspx.
> IF you decide to return it to microsoft, Remember to get you story
> straight
> before calling and I would send it by recorded/registered post so that if
> they don't get it, you would be able to claim your loss. Though I don't
> know
> how good microsoft are at keeping their promises...worst case they don't
> send
> it to you in their specified time frame ( do ask them !) then it's off to
> the
> small claims court.
> Hope you sort it
> Mani
> "ImTheGirlNextDoor" wrote:

>> I recently bought and installed a Windows XP Professional Disc, and soon
>> after I downloaded a virus, and unfortunately had to reformat my Hard
>> Drive,
>> and start all over with a fresh install. The only problem is, when the
>> setup
>> got a little over half way through, it stopped, saying my disc was
>> damaged,
>> and it needed the file 'asms' before it could continue. Am I pretty much
>> SOL? Am I going to have to buy a whole new XP Program Disc? If there is
>> anyone who can help me, and possibly save me from having to spend money
>> on a
>> new disc that i really don't have, I would greatly appreciate it.
>> Thanks,
>> SuzIe

If it's a retail product and the OP has proof of purchase then MS will help.
How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com

If it's an OEM version then the OP has to contact the OEM from which she got
it. Which seems to be how the OP resolved it.

--
Rock [MS-MVP User/Shell]

On Fri, 20 Apr 2007 01:00:02 -0700, ImTheGirlNextDoor
<ImTheGirlNextDoor@discussions.microsoft.com> wrote:

>Thanks Mani! I called HP's 800 number, and they will replace the OS disc for
>$16-$20. Now I just need to borrow a credit card! Thanks again for all your
>help!

A gal with no credit card??? Unheard of!
--
Top 10 Conservative Idiots:
http://journals.democraticunderground.com/top10