I dowloaded the ZSoft Uninstaller from Download.com. I ran it and decided to
remove unnecessary programs. In the list I found pchealth. I thought of it to
be a virus or something and I clicked on the uninstall button without even
thinking what would happen next. After a few days, I noticed that there
wasn't any DVD Drive in removable devices section. I attached a new DVD Drive
in my computer. A message from the taskbar said that a DVD Drive was found.
It disappeared after a few moments. Still there wasn't any DVD drive that I
could see in my computer. After that, I tried to run help and support; but it
said that the one of the required services is not currently running or
something like that. Then I replaced the files in Windows\pchealth with the
ones of my dad's comp. Then it got worse! It said that it couldn't find
helpctr.exe. I restored the files before but the same thing again! I'm stuck
at this situation. Please help!
RE: Help and Support stopped, CD Drives not appearing
Hopefully I restored my system back and the previous error was:
"Windows cannot open Help and Support because a system service is not
running. To fix this problem, start the service named help and support.". I
don't understand why the DVD is not present in my computer. I had uninstalled
pchealth but still there was DVD present. But after some time I can't see
it...........
"Kamaljeet" wrote:
> I dowloaded the ZSoft Uninstaller from Download.com. I ran it and decided to
> remove unnecessary programs. In the list I found pchealth. I thought of it to
> be a virus or something and I clicked on the uninstall button without even
> thinking what would happen next. After a few days, I noticed that there
> wasn't any DVD Drive in removable devices section. I attached a new DVD Drive
> in my computer. A message from the taskbar said that a DVD Drive was found.
> It disappeared after a few moments. Still there wasn't any DVD drive that I
> could see in my computer. After that, I tried to run help and support; but it
> said that the one of the required services is not currently running or
> something like that. Then I replaced the files in Windows\pchealth with the
> ones of my dad's comp. Then it got worse! It said that it couldn't find
> helpctr.exe. I restored the files before but the same thing again! I'm stuck
> at this situation. Please help!
Re: Help and Support stopped, CD Drives not appearing
Kamaljeet <Kamaljeet@discussions.microsoft.com> wrote:
> Hopefully I restored my system back and the previous error was:
> "Windows cannot open Help and Support because a system service is not
> running. To fix this problem, start the service named help and
> support.". I don't understand why the DVD is not present in my
> computer. I had uninstalled pchealth but still there was DVD present.
> But after some time I can't see it...........
>
> "Kamaljeet" wrote:
>
>> I dowloaded the ZSoft Uninstaller from Download.com. I ran it and
>> decided to remove unnecessary programs. In the list I found
>> pchealth. I thought of it to be a virus or something and I clicked
>> on the uninstall button without even thinking what would happen
>> next. After a few days, I noticed that there wasn't any DVD Drive in
>> removable devices section. I attached a new DVD Drive in my
>> computer. A message from the taskbar said that a DVD Drive was
>> found. It disappeared after a few moments. Still there wasn't any
>> DVD drive that I could see in my computer. After that, I tried to
>> run help and support; but it said that the one of the required
>> services is not currently running or something like that. Then I
>> replaced the files in Windows\pchealth with the ones of my dad's
>> comp. Then it got worse! It said that it couldn't find helpctr.exe.
>> I restored the files before but the same thing again! I'm stuck at
>> this situation. Please help!
Hi Kamaljeet,
Try this first. Go into the Device Manager, and see if your DVD Rom drive is
listed under DVD/CDRom drives. You can get to the device manager by clicking
on System in the Control Panel, and then then tabbing on Hardware. Click on
Device Manager. Click on the [+] beside DVD/CD and highlight the DVD drive
right click to remove it. Reboot.
Windows will re-install a new copy of the driver. Check to see if your
drive is showing now.
"Kamaljeet" <Kamaljeet@discussions.microsoft.com> wrote in message news:31B41814-FCE8-4051-A633-0AE676296926@microsoft.com...
Hopefully I restored my system back and the previous error was:
"Windows cannot open Help and Support because a system service is not
running. To fix this problem, start the service named help and support.". I
don't understand why the DVD is not present in my computer. I had uninstalled
pchealth but still there was DVD present. But after some time I can't see
it...........
"Kamaljeet" wrote:
> I dowloaded the ZSoft Uninstaller from Download.com. I ran it and decided to
> remove unnecessary programs. In the list I found pchealth. I thought of it to
> be a virus or something and I clicked on the uninstall button without even
> thinking what would happen next. After a few days, I noticed that there
> wasn't any DVD Drive in removable devices section. I attached a new DVD Drive
> in my computer. A message from the taskbar said that a DVD Drive was found.
> It disappeared after a few moments. Still there wasn't any DVD drive that I
> could see in my computer. After that, I tried to run help and support; but it
> said that the one of the required services is not currently running or
> something like that. Then I replaced the files in Windows\pchealth with the
> ones of my dad's comp. Then it got worse! It said that it couldn't find
> helpctr.exe. I restored the files before but the same thing again! I'm stuck
> at this situation. Please help!
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
"Kamaljeet" <Kamaljeet@discussions.microsoft.com> wrote in message news:979C8A85-0272-4023-A91C-A143BBDDFAC7@microsoft.com...
>I dowloaded the ZSoft Uninstaller from Download.com. I ran it and decided to
> remove unnecessary programs. In the list I found pchealth. I thought of it to
> be a virus or something and I clicked on the uninstall button without even
> thinking what would happen next. After a few days, I noticed that there
> wasn't any DVD Drive in removable devices section. I attached a new DVD Drive
> in my computer. A message from the taskbar said that a DVD Drive was found.
> It disappeared after a few moments. Still there wasn't any DVD drive that I
> could see in my computer. After that, I tried to run help and support; but it
> said that the one of the required services is not currently running or
> something like that. Then I replaced the files in Windows\pchealth with the
> ones of my dad's comp. Then it got worse! It said that it couldn't find
> helpctr.exe. I restored the files before but the same thing again! I'm stuck
> at this situation. Please help!
RE: Help and Support stopped, CD Drives not appearing
Hi all! I tried CJ's method. I uninstalled and rebooted. Windows detected my
two DVD Drives, but still they couldn't be seen in my computer. I tried
Ramesh's method but there wasn't any Help and Support entry in the list.
Re: Help and Support stopped, CD Drives not appearing
Hi Peter! I tried your method and got to a conclusion. In the registry subkey
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-bfc1-08002be10318}
there wasn't any 'UpperFilters' entry. Only a LowerFilters entry seemed to be
there. Any help would be appreciated.
"Peter Foldes" wrote:
> Your Upper and Lower filters were damaged. Use the fix for this in the MS-KB below
> http://support.microsoft.com/default...EN-US%3B320553
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Kamaljeet" <Kamaljeet@discussions.microsoft.com> wrote in message news:979C8A85-0272-4023-A91C-A143BBDDFAC7@microsoft.com...
> >I dowloaded the ZSoft Uninstaller from Download.com. I ran it and decided to
> > remove unnecessary programs. In the list I found pchealth. I thought of it to
> > be a virus or something and I clicked on the uninstall button without even
> > thinking what would happen next. After a few days, I noticed that there
> > wasn't any DVD Drive in removable devices section. I attached a new DVD Drive
> > in my computer. A message from the taskbar said that a DVD Drive was found.
> > It disappeared after a few moments. Still there wasn't any DVD drive that I
> > could see in my computer. After that, I tried to run help and support; but it
> > said that the one of the required services is not currently running or
> > something like that. Then I replaced the files in Windows\pchealth with the
> > ones of my dad's comp. Then it got worse! It said that it couldn't find
> > helpctr.exe. I restored the files before but the same thing again! I'm stuck
> > at this situation. Please help!
>
Re: Help and Support stopped, CD Drives not appearing
Download helpsvc.zip (http://windowsxp.mvps.org/reg/helpsvc.zip) and unzip the contents. Extract helpsvc.reg to the Desktop and double-click to merge the contents to the registry. This restores the missing Help and Support service.
"Kamaljeet" <Kamaljeet@discussions.microsoft.com> wrote in message news:67D64A9C-18AE-4667-A881-35A6EE5CC085@microsoft.com...
Hi all! I tried CJ's method. I uninstalled and rebooted. Windows detected my
two DVD Drives, but still they couldn't be seen in my computer. I tried
Ramesh's method but there wasn't any Help and Support entry in the list.
Re: Help and Support stopped, CD Drives not appearing
Hi again! I extracted the registry file to my desktop and executed it. I
clicked on help and support and it said that it couldn't find helpctr.exe. I
searched for the file and got it in C:\Windows\pchealth\helpctr\binaries. I
executed it and it said that the service wasn't running. Then I ran
services.msc but still there wasn't any help and support entry in the list.
Please help me!
"Ramesh, MS-MVP" wrote:
> Download helpsvc.zip (http://windowsxp.mvps.org/reg/helpsvc.zip) and unzip the contents. Extract helpsvc.reg to the Desktop and double-click to merge the contents to the registry. This restores the missing Help and Support service.
>
> "Help and Support Error" - Service not started:
> http://windowsxp.mvps.org/helpsvc.htm
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Kamaljeet" <Kamaljeet@discussions.microsoft.com> wrote in message news:67D64A9C-18AE-4667-A881-35A6EE5CC085@microsoft.com...
> Hi all! I tried CJ's method. I uninstalled and rebooted. Windows detected my
> two DVD Drives, but still they couldn't be seen in my computer. I tried
> Ramesh's method but there wasn't any Help and Support entry in the list.
>
Re: Help and Support stopped, CD Drives not appearing
Hi Kamaljeet,
Two questions:
1. Were you able to successfully merge the REG file, or did you get any error message while doing so?
2. Did you reboot after applying the REG file? If you haven't, reboot once for the changes to take effect.
"Kamaljeet" <Kamaljeet@discussions.microsoft.com> wrote in message news:AC43508B-0BEA-4831-9BED-43C3A6EE6429@microsoft.com...
Hi again! I extracted the registry file to my desktop and executed it. I
clicked on help and support and it said that it couldn't find helpctr.exe. I
searched for the file and got it in C:\Windows\pchealth\helpctr\binaries. I
executed it and it said that the service wasn't running. Then I ran
services.msc but still there wasn't any help and support entry in the list.
Please help me!
"Ramesh, MS-MVP" wrote:
> Download helpsvc.zip (http://windowsxp.mvps.org/reg/helpsvc.zip) and unzip the contents. Extract helpsvc.reg to the Desktop and double-click to merge the contents to the registry. This restores the missing Help and Support service.
>
> "Help and Support Error" - Service not started:
> http://windowsxp.mvps.org/helpsvc.htm
>
> --
> Regards,
>
> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
> Windows® Troubleshooting http://www.winhelponline.com
>
>
> "Kamaljeet" <Kamaljeet@discussions.microsoft.com> wrote in message news:67D64A9C-18AE-4667-A881-35A6EE5CC085@microsoft.com...
> Hi all! I tried CJ's method. I uninstalled and rebooted. Windows detected my
> two DVD Drives, but still they couldn't be seen in my computer. I tried
> Ramesh's method but there wasn't any Help and Support entry in the list.
>
Help and Support stopped, CD Drives not appearing 
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