External Maxtor Drive not recognized by Windows XP

I have seen similar questions posted but no result for my situation so
here goes.

I have a fairly new Maxtor OneTouch III Turbo Terabyte external
drive (raid) and a new Dell 690 Precision also raid.....on Windows XP. The
maxtor
was working fine and I was backing up data to it for a couple of months.
Then all of a sudden the computer did not recognize it.

I tried device manager, uninstalling & reinstalling driver, etc. I tried
other USB
cables....other USB ports and also the 1394 firewire cables (this unit can be
used with either USB or firewire). I went into disk management and it does
not even show up there. When I troubleshoot it I get error code 10 (device
could not be started). I ordered a replacement unit from maxtor (now
seagate).....this is an expensive drive at just under $1000.

The new unit has the same problem. So lightbulb goes off over my head and I
connect the original maxtor to another desktop that is on Windows 2000 and of
course it is now recognized. I check it in disk management and it is
partitioned NFTS so that's all set.

I tried plugging the replacment maxtor unit into my laptop which is also on
XP and again....not recognized. So this leads me to believe that there is
some problem with XP and external devices. My keyboard, monitors, mouse and
scanner are all conncected via USB and they work.

Disconnected the keyboard and mouse (with remote assistance from dell) as
well as the scanner to see if there was an overload preventing recognition of
external drive. No change.

Next step is to get a PCI card with usb ports attached and insert this into
a slot and see if that works. But to me, this sounds like an XP conflict.
Maxtor was no help. Their tech support people are in India and it is really
hard to understand what they are saying....plus they just have a standard
script. They do almost no troubleshooting and tell you to replace the unit.

Microsoft won't assist....they told me to go to the computer manufacturer
(Dell) since this is a new computer (installed in April).

I have been researching this for 2 weeks and the only solution I found that
people found success with was partitioning the disk in the disk management
area.....but if the external drive is not even showing up there.....then what?

Any microsoft people out there that can help me trouble shoot this and get
it fixed? I have a $1000 external drive paperweight on my desk now and a new
$5000 dell computer (very high end unit) also collecting dust here....because
I can't back up my data and such to the external drive.

Thanks for any help anyone can provide.
Judi

=?Utf-8?B?anVuaW9yLWdlZWtldHRl?=
<juniorgeekette@discussions.microsoft.com> wrote in
news:FFF60748-B465-415B-950F-2600537B8448@microsoft.com:

> I have seen similar questions posted but no result for my situation so
> here goes.
>
> I have a fairly new Maxtor OneTouch III Turbo Terabyte external
> drive (raid) and a new Dell 690 Precision also raid.....on Windows XP.
> The maxtor
> was working fine and I was backing up data to it for a couple of
> months. Then all of a sudden the computer did not recognize it.
>
>
> >
> Thanks for any help anyone can provide.
> Judi
>
I've got exactly the same problem (only I'm a bit luckier) with a
Kingston Datatraveler, that used to work on XP, but now doesn't , but
it's still fine on my 98 box, and my Yamaha digital piano.

When plugged in XP asks for a driver, but if I try to install a driver it
tells me to go away.

You've tried harder to solve it than I have (or perhaps you're just
cleverer!), but I don't think this sort of thing should happen, and there
is something amiss with XP and USB.

Of course I could get a new flah memory, but how am I to know if it will
work, and under present law you can't return memory devices if they don't
suit because of the Data Protection Acts. Its a bummer.

I hope you get an answer; it'll likely help me

mike

Since you have a new Maxtor have you contacted them? I'm sure they would
take an interest, since you appear to have researched this thoroughly.
Or even contacted Dell, though you may have difficulty getting to a
knowledgable person, then they would likely tell you to contact Maxtor.
Incidentally tried it on anyone elses winxp sys?

"junior-geekette" <juniorgeekette@discussions.microsoft.com> wrote in
message news:FFF60748-B465-415B-950F-2600537B8448@microsoft.com...
> I have seen similar questions posted but no result for my situation so
> here goes.
>
> I have a fairly new Maxtor OneTouch III Turbo Terabyte external
> drive (raid) and a new Dell 690 Precision also raid.....on Windows XP.
The
> maxtor
> was working fine and I was backing up data to it for a couple of months.
> Then all of a sudden the computer did not recognize it.
>
> I tried device manager, uninstalling & reinstalling driver, etc. I tried
> other USB
> cables....other USB ports and also the 1394 firewire cables (this unit can
be
> used with either USB or firewire). I went into disk management and it
does
> not even show up there. When I troubleshoot it I get error code 10
(device
> could not be started). I ordered a replacement unit from maxtor (now
> seagate).....this is an expensive drive at just under $1000.
>
> The new unit has the same problem. So lightbulb goes off over my head and
I
> connect the original maxtor to another desktop that is on Windows 2000 and
of
> course it is now recognized. I check it in disk management and it is
> partitioned NFTS so that's all set.
>
> I tried plugging the replacment maxtor unit into my laptop which is also
on
> XP and again....not recognized. So this leads me to believe that there is
> some problem with XP and external devices. My keyboard, monitors, mouse
and
> scanner are all conncected via USB and they work.
>
> Disconnected the keyboard and mouse (with remote assistance from dell) as
> well as the scanner to see if there was an overload preventing recognition
of
> external drive. No change.
>
> Next step is to get a PCI card with usb ports attached and insert this
into
> a slot and see if that works. But to me, this sounds like an XP conflict.
> Maxtor was no help. Their tech support people are in India and it is
really
> hard to understand what they are saying....plus they just have a standard
> script. They do almost no troubleshooting and tell you to replace the
unit.
>
> Microsoft won't assist....they told me to go to the computer manufacturer
> (Dell) since this is a new computer (installed in April).
>
> I have been researching this for 2 weeks and the only solution I found
that
> people found success with was partitioning the disk in the disk management
> area.....but if the external drive is not even showing up there.....then
what?
>
> Any microsoft people out there that can help me trouble shoot this and get
> it fixed? I have a $1000 external drive paperweight on my desk now and a
new
> $5000 dell computer (very high end unit) also collecting dust
here....because
> I can't back up my data and such to the external drive.
>
> Thanks for any help anyone can provide.
> Judi
>

"junior-geekette" wrote
>I have seen similar questions posted but no result for my situation so
> here goes.
>
> I have a fairly new Maxtor OneTouch III Turbo Terabyte external
> drive (raid) and a new Dell 690 Precision also raid.....on Windows XP.
> The
> maxtor
> was working fine and I was backing up data to it for a couple of months.
> Then all of a sudden the computer did not recognize it.
>
> I tried device manager, uninstalling & reinstalling driver, etc. I tried
> other USB
> cables....other USB ports and also the 1394 firewire cables (this unit can
> be
> used with either USB or firewire). I went into disk management and it
> does
> not even show up there. When I troubleshoot it I get error code 10
> (device
> could not be started). I ordered a replacement unit from maxtor (now
> seagate).....this is an expensive drive at just under $1000.
>
> The new unit has the same problem. So lightbulb goes off over my head and
> I
> connect the original maxtor to another desktop that is on Windows 2000 and
> of
> course it is now recognized. I check it in disk management and it is
> partitioned NFTS so that's all set.
>
> I tried plugging the replacment maxtor unit into my laptop which is also
> on
> XP and again....not recognized. So this leads me to believe that there is
> some problem with XP and external devices. My keyboard, monitors, mouse
> and
> scanner are all conncected via USB and they work.
>
> Disconnected the keyboard and mouse (with remote assistance from dell) as
> well as the scanner to see if there was an overload preventing recognition
> of
> external drive. No change.
>
> Next step is to get a PCI card with usb ports attached and insert this
> into
> a slot and see if that works. But to me, this sounds like an XP conflict.
> Maxtor was no help. Their tech support people are in India and it is
> really
> hard to understand what they are saying....plus they just have a standard
> script. They do almost no troubleshooting and tell you to replace the
> unit.
>
> Microsoft won't assist....they told me to go to the computer manufacturer
> (Dell) since this is a new computer (installed in April).
>
> I have been researching this for 2 weeks and the only solution I found
> that
> people found success with was partitioning the disk in the disk management
> area.....but if the external drive is not even showing up there.....then
> what?
>
> Any microsoft people out there that can help me trouble shoot this and get
> it fixed? I have a $1000 external drive paperweight on my desk now and a
> new
> $5000 dell computer (very high end unit) also collecting dust
> here....because
> I can't back up my data and such to the external drive.

See if anything here can help:
Troubleshooting for USB Drives
http://www.uwe-sieber.de/usbtrouble_e.html

General USB troubleshooting in Windows XP
http://support.microsoft.com




--
Rock [MS-MVP User/Shell]

Yes. I contacted Maxtor, Dell and tried Microsoft.....all to no avail. I
actually typed a longer response but it disappeared when I clicked "post".
The gist of my reply was that "tech support" for most companies is now
outsourced to India and in addition to being difficult to understand (heavy
accent and different use of our language/words) they really are not tech
support people...they basically are triage and just go down a play-book. If
your issue falls outside the playbook they tell you to replace the unit. As
for Dell..their standard answer when they can't figure out the problem is to
tell you to reformat your harddrive and reinstall the windows operating
system.



"DL" wrote:

> Since you have a new Maxtor have you contacted them? I'm sure they would
> take an interest, since you appear to have researched this thoroughly.
> Or even contacted Dell, though you may have difficulty getting to a
> knowledgable person, then they would likely tell you to contact Maxtor.
> Incidentally tried it on anyone elses winxp sys?
>
> "junior-geekette" <juniorgeekette@discussions.microsoft.com> wrote in
> message news:FFF60748-B465-415B-950F-2600537B8448@microsoft.com...
> > I have seen similar questions posted but no result for my situation so
> > here goes.
> >
> > I have a fairly new Maxtor OneTouch III Turbo Terabyte external
> > drive (raid) and a new Dell 690 Precision also raid.....on Windows XP.
> The
> > maxtor
> > was working fine and I was backing up data to it for a couple of months.
> > Then all of a sudden the computer did not recognize it.
> >
> > I tried device manager, uninstalling & reinstalling driver, etc. I tried
> > other USB
> > cables....other USB ports and also the 1394 firewire cables (this unit can
> be
> > used with either USB or firewire). I went into disk management and it
> does
> > not even show up there. When I troubleshoot it I get error code 10
> (device
> > could not be started). I ordered a replacement unit from maxtor (now
> > seagate).....this is an expensive drive at just under $1000.
> >
> > The new unit has the same problem. So lightbulb goes off over my head and
> I
> > connect the original maxtor to another desktop that is on Windows 2000 and
> of
> > course it is now recognized. I check it in disk management and it is
> > partitioned NFTS so that's all set.
> >
> > I tried plugging the replacment maxtor unit into my laptop which is also
> on
> > XP and again....not recognized. So this leads me to believe that there is
> > some problem with XP and external devices. My keyboard, monitors, mouse
> and
> > scanner are all conncected via USB and they work.
> >
> > Disconnected the keyboard and mouse (with remote assistance from dell) as
> > well as the scanner to see if there was an overload preventing recognition
> of
> > external drive. No change.
> >
> > Next step is to get a PCI card with usb ports attached and insert this
> into
> > a slot and see if that works. But to me, this sounds like an XP conflict.
> > Maxtor was no help. Their tech support people are in India and it is
> really
> > hard to understand what they are saying....plus they just have a standard
> > script. They do almost no troubleshooting and tell you to replace the
> unit.
> >
> > Microsoft won't assist....they told me to go to the computer manufacturer
> > (Dell) since this is a new computer (installed in April).
> >
> > I have been researching this for 2 weeks and the only solution I found
> that
> > people found success with was partitioning the disk in the disk management
> > area.....but if the external drive is not even showing up there.....then
> what?
> >
> > Any microsoft people out there that can help me trouble shoot this and get
> > it fixed? I have a $1000 external drive paperweight on my desk now and a
> new
> > $5000 dell computer (very high end unit) also collecting dust
> here....because
> > I can't back up my data and such to the external drive.
> >
> > Thanks for any help anyone can provide.
> > Judi
> >
>
>
>

I tried those links after finding them earlier on other threads....no luck.

I am going to install a PCI card with usb hub hopefully next week. Other
than that...I don't know what to do. The maxtor does not work on either of
my XP machines (laptop or the brand new desktop). But it does work on my
really old machine which is windows 2000 (the new xp machine was meant to
replace this old machine).

"Rock" wrote:

> "junior-geekette" wrote
> >I have seen similar questions posted but no result for my situation so
> > here goes.
> >
> > I have a fairly new Maxtor OneTouch III Turbo Terabyte external
> > drive (raid) and a new Dell 690 Precision also raid.....on Windows XP.
> > The
> > maxtor
> > was working fine and I was backing up data to it for a couple of months.
> > Then all of a sudden the computer did not recognize it.
> >
> > I tried device manager, uninstalling & reinstalling driver, etc. I tried
> > other USB
> > cables....other USB ports and also the 1394 firewire cables (this unit can
> > be
> > used with either USB or firewire). I went into disk management and it
> > does
> > not even show up there. When I troubleshoot it I get error code 10
> > (device
> > could not be started). I ordered a replacement unit from maxtor (now
> > seagate).....this is an expensive drive at just under $1000.
> >
> > The new unit has the same problem. So lightbulb goes off over my head and
> > I
> > connect the original maxtor to another desktop that is on Windows 2000 and
> > of
> > course it is now recognized. I check it in disk management and it is
> > partitioned NFTS so that's all set.
> >
> > I tried plugging the replacment maxtor unit into my laptop which is also
> > on
> > XP and again....not recognized. So this leads me to believe that there is
> > some problem with XP and external devices. My keyboard, monitors, mouse
> > and
> > scanner are all conncected via USB and they work.
> >
> > Disconnected the keyboard and mouse (with remote assistance from dell) as
> > well as the scanner to see if there was an overload preventing recognition
> > of
> > external drive. No change.
> >
> > Next step is to get a PCI card with usb ports attached and insert this
> > into
> > a slot and see if that works. But to me, this sounds like an XP conflict.
> > Maxtor was no help. Their tech support people are in India and it is
> > really
> > hard to understand what they are saying....plus they just have a standard
> > script. They do almost no troubleshooting and tell you to replace the
> > unit.
> >
> > Microsoft won't assist....they told me to go to the computer manufacturer
> > (Dell) since this is a new computer (installed in April).
> >
> > I have been researching this for 2 weeks and the only solution I found
> > that
> > people found success with was partitioning the disk in the disk management
> > area.....but if the external drive is not even showing up there.....then
> > what?
> >
> > Any microsoft people out there that can help me trouble shoot this and get
> > it fixed? I have a $1000 external drive paperweight on my desk now and a
> > new
> > $5000 dell computer (very high end unit) also collecting dust
> > here....because
> > I can't back up my data and such to the external drive.
>
> See if anything here can help:
> Troubleshooting for USB Drives
> http://www.uwe-sieber.de/usbtrouble_e.html
>
> General USB troubleshooting in Windows XP
> http://support.microsoft.com
>
>
>
>
> --
> Rock [MS-MVP User/Shell]
>
>

"junior-geekette" wrote
>I tried those links after finding them earlier on other threads....no luck.
>
> I am going to install a PCI card with usb hub hopefully next week. Other
> than that...I don't know what to do. The maxtor does not work on either
> of
> my XP machines (laptop or the brand new desktop). But it does work on my
> really old machine which is windows 2000 (the new xp machine was meant to
> replace this old machine).
>
> "Rock" wrote:
>
>> "junior-geekette" wrote
>> >I have seen similar questions posted but no result for my situation so
>> > here goes.
>> >
>> > I have a fairly new Maxtor OneTouch III Turbo Terabyte external
>> > drive (raid) and a new Dell 690 Precision also raid.....on Windows XP.
>> > The
>> > maxtor
>> > was working fine and I was backing up data to it for a couple of
>> > months.
>> > Then all of a sudden the computer did not recognize it.
>> >
>> > I tried device manager, uninstalling & reinstalling driver, etc. I
>> > tried
>> > other USB
>> > cables....other USB ports and also the 1394 firewire cables (this unit
>> > can
>> > be
>> > used with either USB or firewire). I went into disk management and it
>> > does
>> > not even show up there. When I troubleshoot it I get error code 10
>> > (device
>> > could not be started). I ordered a replacement unit from maxtor (now
>> > seagate).....this is an expensive drive at just under $1000.
>> >
>> > The new unit has the same problem. So lightbulb goes off over my head
>> > and
>> > I
>> > connect the original maxtor to another desktop that is on Windows 2000
>> > and
>> > of
>> > course it is now recognized. I check it in disk management and it is
>> > partitioned NFTS so that's all set.
>> >
>> > I tried plugging the replacment maxtor unit into my laptop which is
>> > also
>> > on
>> > XP and again....not recognized. So this leads me to believe that there
>> > is
>> > some problem with XP and external devices. My keyboard, monitors,
>> > mouse
>> > and
>> > scanner are all conncected via USB and they work.
>> >
>> > Disconnected the keyboard and mouse (with remote assistance from dell)
>> > as
>> > well as the scanner to see if there was an overload preventing
>> > recognition
>> > of
>> > external drive. No change.
>> >
>> > Next step is to get a PCI card with usb ports attached and insert this
>> > into
>> > a slot and see if that works. But to me, this sounds like an XP
>> > conflict.
>> > Maxtor was no help. Their tech support people are in India and it is
>> > really
>> > hard to understand what they are saying....plus they just have a
>> > standard
>> > script. They do almost no troubleshooting and tell you to replace the
>> > unit.
>> >
>> > Microsoft won't assist....they told me to go to the computer
>> > manufacturer
>> > (Dell) since this is a new computer (installed in April).
>> >
>> > I have been researching this for 2 weeks and the only solution I found
>> > that
>> > people found success with was partitioning the disk in the disk
>> > management
>> > area.....but if the external drive is not even showing up
>> > there.....then
>> > what?
>> >
>> > Any microsoft people out there that can help me trouble shoot this and
>> > get
>> > it fixed? I have a $1000 external drive paperweight on my desk now and
>> > a
>> > new
>> > $5000 dell computer (very high end unit) also collecting dust
>> > here....because
>> > I can't back up my data and such to the external drive.
>>
>> See if anything here can help:
>> Troubleshooting for USB Drives
>> http://www.uwe-sieber.de/usbtrouble_e.html
>>
>> General USB troubleshooting in Windows XP
>> http://support.microsoft.com

Ok, sorry that didn't help. We do regularly see issues with non recognition
of USB devices, and haven't come across any one solution that works. USB
does seem to be inconsistent. I have also seen more then one post where
Maxtor one touch devices have a problem.

Did you uninstall all USB controllers through device manager, and let widows
reinstall them?

The only other thing I suggest, and this is just a WAG, is to rename the the
Infcache.1 file in \Windows\Inf folder, reboot and try again. If that
doesn't work rename it to the original.

--
Rock [MS-MVP User/Shell]

"Rock" <Rock@nospam.net> wrote in
news:eZ$2hs7rHHA.4180@TK2MSFTNGP04.phx.gbl:
>
> Did you uninstall all USB controllers through device manager, and let
> widows reinstall them?
>
> The only other thing I suggest, and this is just a WAG, is to rename
> the the Infcache.1 file in \Windows\Inf folder, reboot and try again.
> If that doesn't work rename it to the original.
>
Thanks for the suggestion, Rock - unfortunately for me it didn't work

mike

"mike" <mike@nosuch.co.uk> wrote
> "Rock" <Rock@nospam.net> wrote
>> Did you uninstall all USB controllers through device manager, and let
>> widows reinstall them?
>>
>> The only other thing I suggest, and this is just a WAG, is to rename
>> the the Infcache.1 file in \Windows\Inf folder, reboot and try again.
>> If that doesn't work rename it to the original.
>>
> Thanks for the suggestion, Rock - unfortunately for me it didn't work
>
> mike

Sorry, it was just a guess. Good luck.

--
Rock [MS-MVP User/Shell]

Junior, mike, rock,

I may be talking out of turn here, however, we have several XP machines in
our office that have the same kind of problem with USB drives. As it turns
out, certain drives and flash drives have a problem competing for a drive
letter assignment. Simply plugged in hot (plug and play) fails, sort of,
that is it appears to be connected underneath an existing but different
drive. Rebooting with the device plugged in and running normally sorts it
out for us.

A manual reassignment of drive letters may also work.

Just a suggestion. Please don't kill me.

JH