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  #1  
Old 04-30-2007, 10:29 PM
Terry Pinnell
 
Posts: n/a
Default Explorer doesn't close cleanly

When I shut down XP Home I get a message that explore.exe is not
responding, so I have to use 'End now'.

--
Terry, West Sussex, UK
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  #2  
Old 04-30-2007, 10:44 PM
nass
 
Posts: n/a
Default RE: Explorer doesn't close cleanly



"Terry Pinnell" wrote:

> When I shut down XP Home I get a message that explore.exe is not
> responding, so I have to use 'End now'.
>
> --
> Terry, West Sussex, UK
>


User Profile Hive Cleanup Service
http://www.microsoft.com/downloads/d...displaylang=en

Or the AutoRun to see what running process is in the background and causing
this Issue:
http://www.microsoft.com/technet/sys.../Autoruns.mspx

Try to look in the Event Viewer for error messages(X), also try to boot with
clean boot and see if shutting down will cause agro to Explorer.exe.
HTH.
nass
===
www.nasstec.co.uk
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  #3  
Old 05-01-2007, 08:18 AM
Terry Pinnell
 
Posts: n/a
Default Re: Explorer doesn't close cleanly

nass <nass@discussions.microsoft.com> wrote:

>
>
>"Terry Pinnell" wrote:
>
>> When I shut down XP Home I get a message that explore.exe is not
>> responding, so I have to use 'End now'.
>>
>> --
>> Terry, West Sussex, UK
>>

>
>User Profile Hive Cleanup Service
>http://www.microsoft.com/downloads/d...displaylang=en


Thanks, appreciate your help.

Already have UPH.

>Or the AutoRun to see what running process is in the background and causing
>this Issue:
>http://www.microsoft.com/technet/sys.../Autoruns.mspx


Have Autoruns. But I have scores of processes running.

>Try to look in the Event Viewer for error messages(X), also try to boot with
>clean boot and see if shutting down will cause agro to Explorer.exe.
>HTH.


No obviously relevant messages in Event Viewer.

FWIW, Explorer is also sometimes very slow at certain operations. For
example, can take 20-30 seconds to open a folder, or move one up the
hierarchy.

After clicking 'End now', XP closes OK and no obvious problem apparent
when it reboots.


--
Terry Pinnell, West Sussex, UK
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  #4  
Old 05-01-2007, 08:38 AM
Rock
 
Posts: n/a
Default Re: Explorer doesn't close cleanly

"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote

> nass <nass@discussions.microsoft.com> wrote:


>>"Terry Pinnell" wrote:
>>
>>> When I shut down XP Home I get a message that explore.exe is not
>>> responding, so I have to use 'End now'.


>>User Profile Hive Cleanup Service
>>http://www.microsoft.com/downloads/d...displaylang=en


> Thanks, appreciate your help.
>
> Already have UPH.
>
>>Or the AutoRun to see what running process is in the background and
>>causing
>>this Issue:
>>http://www.microsoft.com/technet/sys.../Autoruns.mspx

>
> Have Autoruns. But I have scores of processes running.
>
>>Try to look in the Event Viewer for error messages(X), also try to boot
>>with
>>clean boot and see if shutting down will cause agro to Explorer.exe.
>>HTH.

>
> No obviously relevant messages in Event Viewer.
>
> FWIW, Explorer is also sometimes very slow at certain operations. For
> example, can take 20-30 seconds to open a folder, or move one up the
> hierarchy.
>
> After clicking 'End now', XP closes OK and no obvious problem apparent
> when it reboots.


Terry what happens in Safe Mode. Does Explorer exhibit the same behavior
there? What about in a different account?

--
Rock [MS-MVP User/Shell]

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  #5  
Old 05-02-2007, 08:01 AM
Terry Pinnell
 
Posts: n/a
Default Re: Explorer doesn't close cleanly

"Rock" <Rock@nospam.net> wrote:

>"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote
>
>> nass <nass@discussions.microsoft.com> wrote:

>
>>>"Terry Pinnell" wrote:
>>>
>>>> When I shut down XP Home I get a message that explore.exe is not
>>>> responding, so I have to use 'End now'.

>
>>>User Profile Hive Cleanup Service
>>>http://www.microsoft.com/downloads/d...displaylang=en

>
>> Thanks, appreciate your help.
>>
>> Already have UPH.
>>
>>>Or the AutoRun to see what running process is in the background and
>>>causing
>>>this Issue:
>>>http://www.microsoft.com/technet/sys.../Autoruns.mspx

>>
>> Have Autoruns. But I have scores of processes running.
>>
>>>Try to look in the Event Viewer for error messages(X), also try to boot
>>>with
>>>clean boot and see if shutting down will cause agro to Explorer.exe.
>>>HTH.

>>
>> No obviously relevant messages in Event Viewer.
>>
>> FWIW, Explorer is also sometimes very slow at certain operations. For
>> example, can take 20-30 seconds to open a folder, or move one up the
>> hierarchy.
>>
>> After clicking 'End now', XP closes OK and no obvious problem apparent
>> when it reboots.

>
>Terry what happens in Safe Mode. Does Explorer exhibit the same behavior
>there? What about in a different account?


Thanks. I'll explore both of those and report back. Won't be
re-booting for a while, as lots of work to do first!

--
Terry, West Sussex, UK
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  #6  
Old 05-02-2007, 10:30 AM
Terry Pinnell
 
Posts: n/a
Default Re: Explorer doesn't close cleanly

Terry Pinnell <terrypinDELETE@THESEdial.pipex.com> wrote:

>"Rock" <Rock@nospam.net> wrote:
>
>>"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote
>>
>>> nass <nass@discussions.microsoft.com> wrote:

>>
>>>>"Terry Pinnell" wrote:
>>>>
>>>>> When I shut down XP Home I get a message that explore.exe is not
>>>>> responding, so I have to use 'End now'.

>>
>>>>User Profile Hive Cleanup Service
>>>>http://www.microsoft.com/downloads/d...displaylang=en

>>
>>> Thanks, appreciate your help.
>>>
>>> Already have UPH.
>>>
>>>>Or the AutoRun to see what running process is in the background and
>>>>causing
>>>>this Issue:
>>>>http://www.microsoft.com/technet/sys.../Autoruns.mspx
>>>
>>> Have Autoruns. But I have scores of processes running.
>>>
>>>>Try to look in the Event Viewer for error messages(X), also try to boot
>>>>with
>>>>clean boot and see if shutting down will cause agro to Explorer.exe.
>>>>HTH.
>>>
>>> No obviously relevant messages in Event Viewer.
>>>
>>> FWIW, Explorer is also sometimes very slow at certain operations. For
>>> example, can take 20-30 seconds to open a folder, or move one up the
>>> hierarchy.
>>>
>>> After clicking 'End now', XP closes OK and no obvious problem apparent
>>> when it reboots.

>>
>>Terry what happens in Safe Mode. Does Explorer exhibit the same behavior
>>there? What about in a different account?

>
>Thanks. I'll explore both of those and report back. Won't be
>re-booting for a while, as lots of work to do first!


Tried closing down from Safe Mode, but still get same problem ;-(

Haven't yet tried changing to another use account. I'm sole user, so
any other account would be some 4 year old experimental account, with
a 'minimal configuration'. How would it would help to fix the issue,
even if the message didn't appear in that very restricted account?

Obviously, it's not exactly life threatening anyway! But I would like
to get to the bottom of it, in case it causes any other obscure
problems. Anyone have any more ideas please?

--
Terry, West Sussex, UK
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  #7  
Old 05-02-2007, 08:34 PM
Rock
 
Posts: n/a
Default Re: Explorer doesn't close cleanly

"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote

> Terry Pinnell <terrypinDELETE@THESEdial.pipex.com> wrote:
>
>>"Rock" <Rock@nospam.net> wrote:
>>
>>>"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote
>>>
>>>> nass <nass@discussions.microsoft.com> wrote:
>>>
>>>>>"Terry Pinnell" wrote:
>>>>>
>>>>>> When I shut down XP Home I get a message that explore.exe is not
>>>>>> responding, so I have to use 'End now'.
>>>
>>>>>User Profile Hive Cleanup Service
>>>>>http://www.microsoft.com/downloads/d...displaylang=en
>>>
>>>> Thanks, appreciate your help.
>>>>
>>>> Already have UPH.
>>>>
>>>>>Or the AutoRun to see what running process is in the background and
>>>>>causing
>>>>>this Issue:
>>>>>http://www.microsoft.com/technet/sys.../Autoruns.mspx
>>>>
>>>> Have Autoruns. But I have scores of processes running.
>>>>
>>>>>Try to look in the Event Viewer for error messages(X), also try to boot
>>>>>with
>>>>>clean boot and see if shutting down will cause agro to Explorer.exe.
>>>>>HTH.
>>>>
>>>> No obviously relevant messages in Event Viewer.
>>>>
>>>> FWIW, Explorer is also sometimes very slow at certain operations. For
>>>> example, can take 20-30 seconds to open a folder, or move one up the
>>>> hierarchy.
>>>>
>>>> After clicking 'End now', XP closes OK and no obvious problem apparent
>>>> when it reboots.
>>>
>>>Terry what happens in Safe Mode. Does Explorer exhibit the same behavior
>>>there? What about in a different account?

>>
>>Thanks. I'll explore both of those and report back. Won't be
>>re-booting for a while, as lots of work to do first!

>
> Tried closing down from Safe Mode, but still get same problem ;-(
>
> Haven't yet tried changing to another use account. I'm sole user, so
> any other account would be some 4 year old experimental account, with
> a 'minimal configuration'. How would it would help to fix the issue,
> even if the message didn't appear in that very restricted account?
>
> Obviously, it's not exactly life threatening anyway! But I would like
> to get to the bottom of it, in case it causes any other obscure
> problems. Anyone have any more ideas please?


Just create a new account of the same type as you have now. This is to test
whether there is corruption with the user profile. If it doesn't happen in
the new account, then one work around is to copy the data and settings from
the current account to the new account. Work in that new account for
awhile. If things are ok delete the old account.

Creating and testing in a new account is a useful troubleshooting technique.

HOW TO Create and Configure User Accounts in Windows XP
http://support.microsoft.com/?id=279783

How to Copy a User Profile
http://www.kellys-korner-xp.com/win_xp_logon.htm

Since the problem was still there in safe mode it means it's not caused by a
driver or software loaded in normal mode (but not safe mode).

--
Rock [MS-MVP User/Shell]

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  #8  
Old 05-03-2007, 11:30 AM
Terry Pinnell
 
Posts: n/a
Default Re: Explorer doesn't close cleanly

"Rock" <Rock@nospam.net> wrote:

>"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote
>
>> Terry Pinnell <terrypinDELETE@THESEdial.pipex.com> wrote:
>>
>>>"Rock" <Rock@nospam.net> wrote:
>>>
>>>>"Terry Pinnell" <terrypinDELETE@THESEdial.pipex.com> wrote
>>>>
>>>>> nass <nass@discussions.microsoft.com> wrote:
>>>>
>>>>>>"Terry Pinnell" wrote:
>>>>>>
>>>>>>> When I shut down XP Home I get a message that explore.exe is not
>>>>>>> responding, so I have to use 'End now'.
>>>>
>>>>>>User Profile Hive Cleanup Service
>>>>>>http://www.microsoft.com/downloads/d...displaylang=en
>>>>
>>>>> Thanks, appreciate your help.
>>>>>
>>>>> Already have UPH.
>>>>>
>>>>>>Or the AutoRun to see what running process is in the background and
>>>>>>causing
>>>>>>this Issue:
>>>>>>http://www.microsoft.com/technet/sys.../Autoruns.mspx
>>>>>
>>>>> Have Autoruns. But I have scores of processes running.
>>>>>
>>>>>>Try to look in the Event Viewer for error messages(X), also try to boot
>>>>>>with
>>>>>>clean boot and see if shutting down will cause agro to Explorer.exe.
>>>>>>HTH.
>>>>>
>>>>> No obviously relevant messages in Event Viewer.
>>>>>
>>>>> FWIW, Explorer is also sometimes very slow at certain operations. For
>>>>> example, can take 20-30 seconds to open a folder, or move one up the
>>>>> hierarchy.
>>>>>
>>>>> After clicking 'End now', XP closes OK and no obvious problem apparent
>>>>> when it reboots.
>>>>
>>>>Terry what happens in Safe Mode. Does Explorer exhibit the same behavior
>>>>there? What about in a different account?
>>>
>>>Thanks. I'll explore both of those and report back. Won't be
>>>re-booting for a while, as lots of work to do first!

>>
>> Tried closing down from Safe Mode, but still get same problem ;-(
>>
>> Haven't yet tried changing to another use account. I'm sole user, so
>> any other account would be some 4 year old experimental account, with
>> a 'minimal configuration'. How would it would help to fix the issue,
>> even if the message didn't appear in that very restricted account?
>>
>> Obviously, it's not exactly life threatening anyway! But I would like
>> to get to the bottom of it, in case it causes any other obscure
>> problems. Anyone have any more ideas please?

>
>Just create a new account of the same type as you have now. This is to test
>whether there is corruption with the user profile. If it doesn't happen in
>the new account, then one work around is to copy the data and settings from
>the current account to the new account. Work in that new account for
>awhile. If things are ok delete the old account.
>
>Creating and testing in a new account is a useful troubleshooting technique.
>
>HOW TO Create and Configure User Accounts in Windows XP
>http://support.microsoft.com/?id=279783
>
>How to Copy a User Profile
>http://www.kellys-korner-xp.com/win_xp_logon.htm
>
>Since the problem was still there in safe mode it means it's not caused by a
>driver or software loaded in normal mode (but not safe mode).


Thanks Rock. I'll set aside some time to tackle that approach.

--
Terry, West Sussex, UK
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