Driver Install | Fatal error during installation. Cannot install.

O/S: Windows 5.1 XPsp_sp2
Br: IE7
Country/Region: United States

CONTACT INFORMATION
First Name: rakesh
Last Name: r

PRODUCT
Windows XP Professional

QUESTIONS OR COMMENTS
Message: Everything was working fine till last week and then this problem
crops up.

OS: XP Pro SP2
Trying to install: driver for Motorola Q9H Smartphone USB Modem

Like I said everything worked fine without a problem.

Last week when I connected the Smartphone via USB to my laptop with
XPProSP2, the laptop runs through the |New Hardware Wizard| and ends with an
error message:

Cannot Install this hardware

There was a problem installing this hardware:

SmartPhone Wireless USB Modem

An error occurred during the installation of this hardware.
Fatal Error during installation

I tried using the supplied CD. Same error message
I tried using a downloaded driver file. Same error message.

I then try it on another XPProSP2 laptop. Works fine. Laptop recognises the
Smartphone, installed drivers and hardware installed and working properly!!!

What do I do?

On Mar 11, 10:02*am, R J <R...@discussions.microsoft.com> wrote:
> O/S: Windows 5.1 XPsp_sp2
> Br: IE7
> Country/Region: United States
>
> CONTACT INFORMATION
> First Name: rakesh
> Last Name: r
>
> PRODUCT
> Windows XP Professional
>
> QUESTIONS OR COMMENTS
> Message: Everything was working fine till last week and then this problem
> crops up.
>
> OS: XP Pro SP2
> Trying to install: driver for Motorola Q9H Smartphone USB Modem
>
> Like I said everything worked fine without a problem.
>
> Last week when I connected the Smartphone via USB to my laptop with
> XPProSP2, the laptop runs through the |New Hardware Wizard| and ends with an
> error message:
>
> * *Cannot Install this hardware
>
> * *There was a problem installing this hardware:
>
> * *SmartPhone Wireless USB Modem
>
> * *An error occurred during the installation of this hardware.
> * *Fatal Error during installation
>
> I tried using the supplied CD. Same error message
> I tried using a downloaded driver file. Same error message.
>
> I then try it on another XPProSP2 laptop. Works fine. Laptop recognises the
> Smartphone, installed drivers and hardware installed and working properly!!!
>
> What do I do?

Usually, you need / should installed the drivers prior to connecting
the device. You will now have to manually "uninstall" the Smartphone
"setting" from Device Manager and then start the install again.