I am having a couple problems with Windows and common application
(Adobe Flash), and I have exhausted my ability to troubleshoot and
remedy them. I need an "expert". But I am leery. By "expert", I
mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
problem-solve, not someone who simply walks down a troubleshooting
tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
"hacker" who tries random changes in the hope of stumbling upon a
solution.
Does anyone have first-hand experience with the Geek Squad?
Preferably someone who is not an employee of GS ;-). Can I trust them?
<nomail1983@hotmail.com> wrote in message
news:1183782669.544227.81590@e16g2000pri.googlegro ups.com...
>I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
>
Based upon the experience of a few of my friends and relatives, and based
upon my experience with speaking to several members of "the Geek Squad", I
believe a room filled with monkeys would have a better chance of resolving
any computer problem you may have.
Steve
Even if I had an opinion, I would not comment on a "trust" issue in a public
forum and take the chance of a law suit.
I have found that if a problem is solvable, you generally can find an answer
by using these forums and/or Google.com. Sometimes there is no good answer
but to format and start over but that should always be the last option.
--
Regards
Ron Badour
MS MVP 1997 - 2007
<nomail1983@hotmail.com> wrote in message
news:1183782669.544227.81590@e16g2000pri.googlegro ups.com...
>I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
>
What problems are you having. Can you post them here in detail and maybe we can help you solve it.
As far as geek squad goes , I personally think you are throwing out your money.
--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
<nomail1983@hotmail.com> wrote in message news:1183782669.544227.81590@e16g2000pri.googlegro ups.com...
>I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
>
nomail1983@hotmail.com wrote:
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
Yes, if they dont fix your problem, then dont pay them.
<nomail1983@hotmail.com> wrote in message
news:1183782669.544227.81590@e16g2000pri.googlegro ups.com...
>I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
>
On Jul 6, 9:31 pm, "nomail1...@hotmail.com" <nomail1...@hotmail.com>
wrote:
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
Thanks for the feedback. As for a description of the problems, I am
covering them in other threads. But my expectation is that the
problem is with my environment (configuration). Probably too
difficult to troubleshoot at arm's distance. Nonetheless, I am
willing to give it another try. Thanks again.
"Harry Ohrn" wrote in message
news:%23cTXfxFwHHA.4516@TK2MSFTNGP06.phx.gbl...
> Ask if you can speak with a few of their customers. If they have
> nothing to hide they should be able to set that up for you.
Not a workable solution for ANY company. After all, would you want to
be annoyed and waste time answering the phone for inquisitive potential
customers of every product your purchased or of every company you've
dealt with. Maybe you like being slammed with tons of phone calls from
someone asking if you like the television that you bought from some
retail store, or if that non-dealer car repair shop you use repeatedly
is a good shop, or whatever product or service you've used or bought
before was okay. A company is not going to divulge their customer list
to other potential customers. If you suddenly got spammed or slammed
because someone you dealt with released your personal information to
anyone that asked, would you really continue business with that
irresponsible provider?
Sure, a company may post letters of gleaming reviews by customers on
their walls. Have you ever seen them also post negative letters? They
don't have to post any of those letters so obviously they get to pick
which ones they do post, if any, and just as obvious is that they will
only post those which positively affect their business.
nomail1983 wrote in message
news:1183782669.544227.81590@e16g2000pri.googlegro ups.com...
> I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust
> them?
Since you didn't bother to actually describe here what is your problem,
no one can provide help on it. Have you tried uninstalling Flash and
then reinstalling it?
As for the geek squad, the process you mention of reading through a
database of prior problems solved or perusing a FAQ can only be
performed when you call a tech rep. When someone comes to your house,
have you ever seen them open a book that is a copy of their knowledge
database? I'm not saying that they have expertise beyond that but they
don't have the luxury of hiding from you to do the lookups. Did you
bother to ask what they will charge whether they fix the problem or not
(i.e., their base or minimal charge) and if they won't charge a extra or
repair fee if they don't fix the problem? Do they guarantee (and
provide actual terms for that guarantee, like remuneration) that they
can leave the computer in the exact state it was in when they arrived so
that it isn't any worse after they starting poking around and changing
things?
<nomail1983@hotmail.com> wrote in message
news:1183782669.544227.81590@e16g2000pri.googlegro ups.com...
>I am having a couple problems with Windows and common application
> (Adobe Flash), and I have exhausted my ability to troubleshoot and
> remedy them. I need an "expert". But I am leery. By "expert", I
> mean someone who knows enough about Windows XP (Pro 2002 SP2) to truly
> problem-solve, not someone who simply walks down a troubleshooting
> tree that has "reload Windows" on the 2nd or 3rd branch -- and not a
> "hacker" who tries random changes in the hope of stumbling upon a
> solution.
>
> Does anyone have first-hand experience with the Geek Squad?
> Preferably someone who is not an employee of GS ;-). Can I trust them?
>
As I understand it, this service is about general issues that the
inexperienced might encounter, and not specific software related to
hardware. I think that alone says enough.
Can I trust the Geek Squad? 
Linear Mode
