Need Help w/ Help and Support Service problem

I just reinstalled Windows Xp SP-2 this past week, and I'm having a major
problem with XPs Help and Support service. It used to be if I wanted
information about a certain KB Article, then all I had to do was open Help
and Support, type KBXXXXXX in the box - and press the green button - and
the article would appear in Help and support browser.

I've been trying all this past week, and "Microsoft Knowlege Base" still
shows 0 no matter what I type in.

Try creating a new user account,open xp in new,try help/support,if all
goes as it should,youre old account is corrupted,delete it.

"C J." wrote:

> I just reinstalled Windows Xp SP-2 this past week, and I'm having a major
> problem with XPs Help and Support service. It used to be if I wanted
> information about a certain KB Article, then all I had to do was open Help
> and Support, type KBXXXXXX in the box - and press the green button - and
> the article would appear in Help and support browser.
>
> I've been trying all this past week, and "Microsoft Knowlege Base" still
> shows 0 no matter what I type in.
>
>
>