Intel Image won't work on AMD

I have just received a Dell D531 laptop with an AMD processor, I
extracted all the drivers and use firm copy to copy these to the prod
machine - we use Altiris for imaging.

Problem is after the image has finished copying the sysprep process
never starts and the computer BSOD just prior to when sysprep would
run.

I suspected the problem may be due to a different version of hal which
i have also tried to copy with the firm process into the windows
\system32 folder but it has made no difference. I have not made
changes to sysprep file as yet to updatehal as it doesn't appear to
get to this stage.

We did have a similar problem BSOD when we used an image created on a
Dell 745 putting it onto a 755 and it was a simple resolution of
changing the sata driver to ATA instead of AHCI, but the laptop does
not have these options in the BIOS.

So I'm just wondering if anyone has come across a similar issue, and
whether it was Hal related how do you get the correct HAL in
or
Is it more likely SATA related?

Or is it not possilbe to use an image created on the Intel platform on
an AMD?

Thanks in Advance, Cat

Whats tthe BSOD say?

Its a little hard to answer this one without more information.

"Bec" wrote:

> I have just received a Dell D531 laptop with an AMD processor, I
> extracted all the drivers and use firm copy to copy these to the prod
> machine - we use Altiris for imaging.
>
> Problem is after the image has finished copying the sysprep process
> never starts and the computer BSOD just prior to when sysprep would
> run.
>
> I suspected the problem may be due to a different version of hal which
> i have also tried to copy with the firm process into the windows
> \system32 folder but it has made no difference. I have not made
> changes to sysprep file as yet to updatehal as it doesn't appear to
> get to this stage.
>
> We did have a similar problem BSOD when we used an image created on a
> Dell 745 putting it onto a 755 and it was a simple resolution of
> changing the sata driver to ATA instead of AHCI, but the laptop does
> not have these options in the BIOS.
>
> So I'm just wondering if anyone has come across a similar issue, and
> whether it was Hal related how do you get the correct HAL in
> or
> Is it more likely SATA related?
>
> Or is it not possilbe to use an image created on the Intel platform on
> an AMD?
>
> Thanks in Advance, Cat
>

Bec,

Hope this isn't too late.

What you need to do is:

Open the intel image with Altiris's Image Explorer;

Navigate to "C:\Windows\System32\Drivers";

Mark the checkbox next to the file "intelppm.sys" and confirm the following
dialog box.

Altiris will now exclude the file from being deployed when distributing the
image, and your image will now work on AMD machines.

Good Luck,

Regards,

- Sam.





"Bec" wrote:

> I have just received a Dell D531 laptop with an AMD processor, I
> extracted all the drivers and use firm copy to copy these to the prod
> machine - we use Altiris for imaging.
>
> Problem is after the image has finished copying the sysprep process
> never starts and the computer BSOD just prior to when sysprep would
> run.
>
> I suspected the problem may be due to a different version of hal which
> i have also tried to copy with the firm process into the windows
> \system32 folder but it has made no difference. I have not made
> changes to sysprep file as yet to updatehal as it doesn't appear to
> get to this stage.
>
> We did have a similar problem BSOD when we used an image created on a
> Dell 745 putting it onto a 755 and it was a simple resolution of
> changing the sata driver to ATA instead of AHCI, but the laptop does
> not have these options in the BIOS.
>
> So I'm just wondering if anyone has come across a similar issue, and
> whether it was Hal related how do you get the correct HAL in
> or
> Is it more likely SATA related?
>
> Or is it not possilbe to use an image created on the Intel platform on
> an AMD?
>
> Thanks in Advance, Cat
>