I have starzplay and Zune downloaded, but they will not play. Help

I have downloaded from Verizon, starzplay. And I just bought a Zune. I have
downloaded starzplay since June 5th. And cannot get it to play. An error
message comes up saying the starz tray has encountered a problem and needs to
close. I have talked with verizon techs, starzplay people, and have numerous
trouble tickets waiting... no luck. Then with my new Zune, last night I
installed the software, then to my amazement, it said that it is finished
installing and then I went to sync, and the error message came up and said
that Zune has encountered a problem and needs to close.
These programs have to be related somehow, I am so frustrated.
Thank you in advance for the help.

--
diana

"diana" wrote:

> I have downloaded from Verizon, starzplay. And I just bought a Zune. I have
> downloaded starzplay since June 5th. And cannot get it to play. An error
> message comes up saying the starz tray has encountered a problem and needs to
> close. I have talked with verizon techs, starzplay people, and have numerous
> trouble tickets waiting... no luck. Then with my new Zune, last night I
> installed the software, then to my amazement, it said that it is finished
> installing and then I went to sync, and the error message came up and said
> that Zune has encountered a problem and needs to close.
> These programs have to be related somehow, I am so frustrated.
> Thank you in advance for t and he help.
>
> --
> diana