Help with software errors

I tried that and with the start up programs disables I am still having the
problems. Do you know how to check if I have a hidden firewall?
--
Amber Harper


"VanguardLH" wrote:

> "Amber" wrote in message
> news:9E6A5F8A-F213-439D-9993-EF60687FE7ED@microsoft.com...
> >I have MSCONFIG up, what are you suggesting I need to do?
>
>
> Disable all startup items, reboot, see if the problem remains. If not
> then you know it was one of the startup items causing the problem, so
> reenable them one at a time until the problem reappears which will let
> you know which one caused the problem.
>
> You said the problem goes away when booting into Safe Mode which does
> not load the startup items. msconfig lets you disable all of them and
> selectively reenable them one at a time to diagnose the problematic
> startup item.
>
>

"Amber" wrote in message
news:72907F06-398C-44F3-B760-FD5DD78AC2F6@microsoft.com...
> I tried that and with the start up programs disables I am still
> having the
> problems. Do you know how to check if I have a hidden firewall?


Unfortunately Microsoft decided not to include all possible startup
items in its msconfig utility. Try using AutoRuns from SysInternals.

Since the problem goes away when booting into Safe Mode, it is
something loading in normal mode that is causing the problem.

I have yet to find any firewall that hides its presence. I know of
one IPS (intrustion protection software) product that will hides its
user interface (but not going to mention it to cause even more
problems). If you don't see a tray icon or Start menu entry for a
firewall then you are probably only using the Windows-included
firewall. In that case, right-click on the connectoid for your
network connection (Network applet in Control Panel) and check if the
Windows Firewall is enabled or not. For now, disable it. If you do
see a tray or Start menu icon for a firewall then only use that one
and disable the Windows Firewall (only 1 firewall should be active at
a time, and the same for anti-virus software).

What other security software have you installed? Anti-spam,
anti-virus, anti-spyware, anti-malware, or anti-something else?

And what are these "downloaded several programs"? A discussion
steeped in vaguities results in vaguely focused responses.

VanguardLH wrote:
> "Amber" wrote in message
> news:5D4042D6-361B-4CE3-9EF8-4D6B75EC03CC@microsoft.com...
>> That was quite rude. I turned my firewall off and it still doesnt
>> work. I
>> am reporting you.
>
> I be quaking in my boots.
>
>> All I am trying to do is get some help from nice helpful
>> individuals.
>
> Learn to use msconfig.exe.

You're a moron and I'm close to reporting you myself. If you're having that
bad a day, go back to bed and get some rest or visit the neighborhood ... .
You think you're hiding, but you are not; your headers still contain
location information.

Amber wrote:
> Thanks for your response. How can I tell if I have 2 firewalls?
>
>> Perhaps you have TWO firewalls? Is the built-in XP firewall turned
>> off?
>>
>> "Amber" wrote:
>>
>>> That was quite rude. I turned my firewall off and it still doesnt
>>> work. I am reporting you. All I am trying to do is get some help
>>> from nice helpful individuals.
>>> --
>>> Amber Harper
>>>
>>>
>>> "VanguardLH" wrote:
>>>
>>>> "Amber" wrote in message
>>>> newsB1105BF-C13C-49BC-8131-E1D22C03405E@microsoft.com...
>>>>> I have downloaded several programs and to open them and use them
>>>>> they need to
>>>>> connect back to their internet servers but I am getting
>>>>> communication errors.
>>>>> The programs will work correctly though if I am in safe mode. Any
>>>>> suggestions?
>>>>
>>>>
>>>> Learn to use your firewall.

Is that your own computer? In other words, are you the only one who's
installed programs on it? If so, then to have a second firewall, it would
be one you installed yoruself, and would also most likely show up in the
System Tray where the clock and data info is.

Check the Security Center to see what XP knows about the firewall situation.
If properly installed, it knows there is another firewall, and the XP
firewall should be turned off. You shouldn't have two or more firewalls
running at any time.

HTH

Pop`

Amber wrote:
> Thanks for your response. How can I tell if I have 2 firewalls?
>
>> Perhaps you have TWO firewalls? Is the built-in XP firewall turned
>> off?
>>
>> "Amber" wrote:
>>
>>> That was quite rude. I turned my firewall off and it still doesnt
>>> work. I am reporting you. All I am trying to do is get some help
>>> from nice helpful individuals.
>>> --
>>> Amber Harper
>>>
>>>
>>> "VanguardLH" wrote:
>>>
>>>> "Amber" wrote in message
>>>> newsB1105BF-C13C-49BC-8131-E1D22C03405E@microsoft.com...
>>>>> I have downloaded several programs and to open them and use them
>>>>> they need to
>>>>> connect back to their internet servers but I am getting
>>>>> communication errors.
>>>>> The programs will work correctly though if I am in safe mode. Any
>>>>> suggestions?
>>>>
>>>>
>>>> Learn to use your firewall.

Try posting the exact words and numbers if any of the error messages you are
getting. Those are probably the best info you can provide as to what's
going on. Include exactly what you did to cause them to appear, and how you
got them to go away.

HTH

Pop`

Amber wrote:
> Epocrates, google earth, nick jr games for my son...
>
>> On Fri, 14 Sep 2007 16:26:05 -0700, Amber
>> <Amber@discussions.microsoft.com> wrote:
>>
>>> I have downloaded several programs and to open them and use them
>>> they need to connect back to their internet servers but I am
>>> getting communication errors. The programs will work correctly
>>> though if I am in safe mode. Any suggestions?
>>
>> What programs ?

What are the exact error message? What do they say? Be very specific.

HTH

Pop`

"Poprivet" wrote ...
>
> VanguardLH wrote:
>>
>> "Amber" wrote ...
>>>
>>> That was quite rude. I turned my firewall off and it still doesnt
>>> work. I
>>> am reporting you.
>>
>> I be quaking in my boots.
>>
>>> All I am trying to do is get some help from nice helpful
>>> individuals.
>>
>> Learn to use msconfig.exe.
>
> You're a moron and I'm close to reporting you myself. If you're
> having that bad a day, go back to bed and get some rest or visit the
> neighborhood ... . You think you're hiding, but you are not; your
> headers still contain location information.

Oooh, your vacuous threats have me quaking for sure. Time to put some
virtual bullets in that virtual gun of yours.

You still changing your kids diapers although they are now teenagers?
Still letting them suckle? Stop coddling them. Guide them, don't do
it for them. Or do you really not want them to learn to anything on
their own so you can remain their personal god?

Here are the errors I am getting.

Dell support when I click on it says:
"Update Process Failed
Dell Support was unable to complete the update process. This may have
occurred because your computer is not connected to the internet.
Please check your Internet connection and click Retry."

Although I am on the internet.

My son's games say:
"We're sorry -- the server has encountered an internal error (11) while
processing your request. Please try again later. If the problem persists,
contact Customer Support"

The message I get from Google earth is:
"We were unable to connect to the Google Earth servers to activate your
account."
--
Amber Harper

I have DSL through Verizon. I had problems when I hooked up the connection
because the computer wasnt detecting the modem and I had to call them and
they fixed the problem and can connect fine. I only started having this
problem in May and had had the internet service for at least 6 months. I do
not recall anything that started it. I have no viruses and I have a registry
repairt showing everything is in order. I just dont know what else I can do.
--
Amber Harper


"Frank Saunders, MS-MVP OE/WM" wrote:

> "Amber" <Amber@discussions.microsoft.com> wrote in message
> news:7CC4AD2E-7F44-4488-B2BD-CCB78E78821A@microsoft.com...
> > Here are the errors I am getting.
> >
> > Dell support when I click on it says:
> > "Update Process Failed
> > Dell Support was unable to complete the update process. This may have
> > occurred because your computer is not connected to the internet.
> > Please check your Internet connection and click Retry."
> >
> > Although I am on the internet.
> >
> > My son's games say:
> > "We're sorry -- the server has encountered an internal error (11) while
> > processing your request. Please try again later. If the problem
> > persists,
> > contact Customer Support"
> >
> > The message I get from Google earth is:
> > "We were unable to connect to the Google Earth servers to activate your
> > account."
> > --
> > Amber Harper
> >
> >
> >
>
> What kind of Internet connection do you have? Dialup, Cable, DSL,
> Satellite?
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
>

I also got an error when trying to connect my MSMessenger to the internet.
It says:
"We were unable to sign you into Windows Live Messenger at this time.
Please try again later.
Windows Live messenger has made several failed attempts to sign you in.
Your firewall may be blocking Windows Live Messenger from connecting to the
service. Please review you firewall settings. See the retailer's
intructions for more information.
Error code: 80072efd"
--
Amber Harper


"Amber" wrote:

> I have DSL through Verizon. I had problems when I hooked up the connection
> because the computer wasnt detecting the modem and I had to call them and
> they fixed the problem and can connect fine. I only started having this
> problem in May and had had the internet service for at least 6 months. I do
> not recall anything that started it. I have no viruses and I have a registry
> repairt showing everything is in order. I just dont know what else I can do.
> --
> Amber Harper
>
>
> "Frank Saunders, MS-MVP OE/WM" wrote:
>
> > "Amber" <Amber@discussions.microsoft.com> wrote in message
> > news:7CC4AD2E-7F44-4488-B2BD-CCB78E78821A@microsoft.com...
> > > Here are the errors I am getting.
> > >
> > > Dell support when I click on it says:
> > > "Update Process Failed
> > > Dell Support was unable to complete the update process. This may have
> > > occurred because your computer is not connected to the internet.
> > > Please check your Internet connection and click Retry."
> > >
> > > Although I am on the internet.
> > >
> > > My son's games say:
> > > "We're sorry -- the server has encountered an internal error (11) while
> > > processing your request. Please try again later. If the problem
> > > persists,
> > > contact Customer Support"
> > >
> > > The message I get from Google earth is:
> > > "We were unable to connect to the Google Earth servers to activate your
> > > account."
> > > --
> > > Amber Harper
> > >
> > >
> > >
> >
> > What kind of Internet connection do you have? Dialup, Cable, DSL,
> > Satellite?
> >
> > --
> > Frank Saunders, MS-MVP OE/WM
> > Do not send mail.
> >