Neighbor brought a Laptop, which has operation trouble.
Laptop is loaded with XP Home Edition, with Service Pack 2.
Although it has 1.50 Ghz processor, it is VERY SLOW
in operation. It was still operating with IE6, with most of
the updates. I was informed that this laptop was operating
without any Anti-Virus program (!). Neighbor loaded the
Avast antivirus software couple of weeks ago but seems
like it was not able to clean all of the viruses (may be he
or I don't know how to operate it). I am used to with
AVG, so I loaded it and it found nearly 50 Trojan Horses,
and cleaned them. Next I loaded Spybot and found about
20 different types of spywares. I also loaded Ad-Aware
and cleaned bundle of other advertisement programs.
As the cleaning went on, I am having the worst time to
clean up the Browser Modifiers. I have loaded Microsoft
Windows Defender, and it did clean up 'Win32/Fotomoto',
but seems like the same pop-up program revives somehow
and I am still getting Pop-Up problems. There is an 'Unknown'
pop-up showing up at the listing of Windows Defender. May
be that is causing the pop-up now.
Question: How do I get rid of this Pop-Up trouble from
IE7 Explorer? Any information will be highly regarded.
User77 wrote:
> Here is the background of this problem:
>
> Neighbor brought a Laptop, which has operation trouble.
> Laptop is loaded with XP Home Edition, with Service Pack 2.
> Although it has 1.50 Ghz processor, it is VERY SLOW
> in operation. It was still operating with IE6, with most of
> the updates. I was informed that this laptop was operating
> without any Anti-Virus program (!). Neighbor loaded the
> Avast antivirus software couple of weeks ago but seems
> like it was not able to clean all of the viruses (may be he
> or I don't know how to operate it). I am used to with
> AVG, so I loaded it and it found nearly 50 Trojan Horses,
> and cleaned them. Next I loaded Spybot and found about
> 20 different types of spywares. I also loaded Ad-Aware
> and cleaned bundle of other advertisement programs.
> As the cleaning went on, I am having the worst time to
> clean up the Browser Modifiers. I have loaded Microsoft
> Windows Defender, and it did clean up 'Win32/Fotomoto',
> but seems like the same pop-up program revives somehow
> and I am still getting Pop-Up problems. There is an 'Unknown'
> pop-up showing up at the listing of Windows Defender. May
> be that is causing the pop-up now.
>
> Question: How do I get rid of this Pop-Up trouble from
> IE7 Explorer? Any information will be highly regarded.
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
The only alternative to going through the malware removal tediously and
systematically, probably with online help from an HJT forum, and taking
the machine to a real professional is to back up your data and do a
clean install of Windows. It's your call. Frankly, from your description
it sounds like a clean install might be the best choice after backing up
his data.
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.
On Sat, 22 Sep 2007 00:19:29 -0500, "User77" <user77@hotmail.com>
wrote:
> Here is the background of this problem:
>
> Neighbor brought a Laptop, which has operation trouble.
> Laptop is loaded with XP Home Edition, with Service Pack 2.
> Although it has 1.50 Ghz processor, it is VERY SLOW
> in operation. It was still operating with IE6, with most of
> the updates. I was informed that this laptop was operating
> without any Anti-Virus program (!). Neighbor loaded the
> Avast antivirus software couple of weeks ago but seems
> like it was not able to clean all of the viruses (may be he
> or I don't know how to operate it). I am used to with
> AVG, so I loaded it and it found nearly 50 Trojan Horses,
> and cleaned them. Next I loaded Spybot and found about
> 20 different types of spywares. I also loaded Ad-Aware
> and cleaned bundle of other advertisement programs.
> As the cleaning went on, I am having the worst time to
> clean up the Browser Modifiers. I have loaded Microsoft
> Windows Defender, and it did clean up 'Win32/Fotomoto',
> but seems like the same pop-up program revives somehow
> and I am still getting Pop-Up problems. There is an 'Unknown'
> pop-up showing up at the listing of Windows Defender. May
> be that is causing the pop-up now.
>
> Question: How do I get rid of this Pop-Up trouble from
> IE7 Explorer? Any information will be highly regarded.
I'm almost always again doing clean reinstallations and starting
fresh, but when you've got a computer that's been as badly infected as
this one is/has been, I think it's probably the best course.
--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup
"Malke" <notreally@invalid.invalid> wrote in message news:e7LXhgR$HHA.5328@TK2MSFTNGP05.phx.gbl...
> User77 wrote:
>> Here is the background of this problem:
>>
>> Neighbor brought a Laptop, which has operation trouble.
>> Laptop is loaded with XP Home Edition, with Service Pack 2.
>> Although it has 1.50 Ghz processor, it is VERY SLOW
>> in operation. It was still operating with IE6, with most of
>> the updates. I was informed that this laptop was operating
>> without any Anti-Virus program (!). Neighbor loaded the
>> Avast antivirus software couple of weeks ago but seems
>> like it was not able to clean all of the viruses (may be he
>> or I don't know how to operate it). I am used to with
>> AVG, so I loaded it and it found nearly 50 Trojan Horses,
>> and cleaned them. Next I loaded Spybot and found about
>> 20 different types of spywares. I also loaded Ad-Aware
>> and cleaned bundle of other advertisement programs.
>> As the cleaning went on, I am having the worst time to
>> clean up the Browser Modifiers. I have loaded Microsoft
>> Windows Defender, and it did clean up 'Win32/Fotomoto',
>> but seems like the same pop-up program revives somehow
>> and I am still getting Pop-Up problems. There is an 'Unknown'
>> pop-up showing up at the listing of Windows Defender. May
>> be that is causing the pop-up now.
>>
>> Question: How do I get rid of this Pop-Up trouble from
>> IE7 Explorer? Any information will be highly regarded.
>
> The laptop is obviously not clean. Go through these general malware removal steps systematically -
> http://www.elephantboycomputers.com/...moving_Malware
>
> Include scanning with David Lipman's Multi_AV and follow instructions to do all scans in Safe
> Mode.
>
> http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
> http://pcdid.com/Multi_AV.htm - download
>
> You can also check to see if there are targeted removal steps for your malware here:
> Bleeping Computer removal how-to's - http://www.bleepingcomputer.com/forums/forum55.html
>
> When all else fails, run HijackThis and post your log in one of the specialty forums listed at the
> first link above (not here, please).
>
> The only alternative to going through the malware removal tediously and systematically, probably
> with online help from an HJT forum, and taking the machine to a real professional is to back up
> your data and do a clean install of Windows. It's your call. Frankly, from your description it
> sounds like a clean install might be the best choice after backing up his data.
>
> Standard caveat: If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a professional computer repair shop (not your local
> version of BigComputerStore/GeekSquad). Please be aware that not all local shops are skilled at
> removing malware and even if they are, your computer may be so infested that Windows will need to
> be clean-installed. Have all your data backed up before you take the machine into a shop.
>
>
> Malke
> --
> Elephant Boy Computers
> www.elephantboycomputers.com
> "Don't Panic!"
> MS-MVP Windows - Shell/User
"Frank Saunders, MS-MVP OE/WM" <franksaunders@mvps.org> wrote in message
news:6E9E0774-C1DC-4D29-8B07-E5CE196B84E7@microsoft.com...
> "User77" <user77@hotmail.com> wrote in message news:uom9mgN$HHA.5164@TK2MSFTNGP05.phx.gbl...
>> Here is the background of this problem:
>>
>> Neighbor brought a Laptop, which has operation trouble.
>> Laptop is loaded with XP Home Edition, with Service Pack 2.
>> Although it has 1.50 Ghz processor, it is VERY SLOW
>> in operation. It was still operating with IE6, with most of
>> the updates. I was informed that this laptop was operating
>> without any Anti-Virus program (!). Neighbor loaded the
>> Avast antivirus software couple of weeks ago but seems
>> like it was not able to clean all of the viruses (may be he
>> or I don't know how to operate it). I am used to with
>> AVG, so I loaded it and it found nearly 50 Trojan Horses,
>> and cleaned them. Next I loaded Spybot and found about
>> 20 different types of spywares. I also loaded Ad-Aware
>> and cleaned bundle of other advertisement programs.
>> As the cleaning went on, I am having the worst time to
>> clean up the Browser Modifiers. I have loaded Microsoft
>> Windows Defender, and it did clean up 'Win32/Fotomoto',
>> but seems like the same pop-up program revives somehow
>> and I am still getting Pop-Up problems. There is an 'Unknown'
>> pop-up showing up at the listing of Windows Defender. May
>> be that is causing the pop-up now.
>>
>> Question: How do I get rid of this Pop-Up trouble from
>> IE7 Explorer? Any information will be highly regarded.
>>
>>
>>
>
> run HijackThis; http://aumha.org/downloads/hijackthis.zip
> HijackThis - Tutorial & FAQ;
> http://www.bleepingcomputer.com/foru...howtutorial=42
>
> Register here: http://aumha.net/profile.php?mode=register
> Once you have received your registration confirmation, post your HJT
> log here: *(for expert analysis)*
> http://aumha.net/viewforum.php?f=30
> ****NOT in this newsgroup!*****
>
> Please see http://aumha.net/viewtopic.php?t=4075 and
> http://aumha.org/a/quickfix.htm before posting to the forum.
>
> HijackThis tutorial:
> http://aumha.org/a/hjttutor.htm
>
> --
> Frank Saunders, MS-MVP OE/WM
> Do not send mail.
"Ken Blake, MVP" <kblake@this.is.am.invalid.domain> wrote in message
news:38faf39pf8u6qf41ljsns0nrbthjtcj7no@4ax.com...
> On Sat, 22 Sep 2007 00:19:29 -0500, "User77" <user77@hotmail.com>
> wrote:
>
>> Here is the background of this problem:
>>
>> Neighbor brought a Laptop, which has operation trouble.
>> Laptop is loaded with XP Home Edition, with Service Pack 2.
>> Although it has 1.50 Ghz processor, it is VERY SLOW
>> in operation. It was still operating with IE6, with most of
>> the updates. I was informed that this laptop was operating
>> without any Anti-Virus program (!). Neighbor loaded the
>> Avast antivirus software couple of weeks ago but seems
>> like it was not able to clean all of the viruses (may be he
>> or I don't know how to operate it). I am used to with
>> AVG, so I loaded it and it found nearly 50 Trojan Horses,
>> and cleaned them. Next I loaded Spybot and found about
>> 20 different types of spywares. I also loaded Ad-Aware
>> and cleaned bundle of other advertisement programs.
>> As the cleaning went on, I am having the worst time to
>> clean up the Browser Modifiers. I have loaded Microsoft
>> Windows Defender, and it did clean up 'Win32/Fotomoto',
>> but seems like the same pop-up program revives somehow
>> and I am still getting Pop-Up problems. There is an 'Unknown'
>> pop-up showing up at the listing of Windows Defender. May
>> be that is causing the pop-up now.
>>
>> Question: How do I get rid of this Pop-Up trouble from
>> IE7 Explorer? Any information will be highly regarded.
>
>
> I'm almost always again doing clean reinstallations and starting
> fresh, but when you've got a computer that's been as badly infected as
> this one is/has been, I think it's probably the best course.
>
> --
> Ken Blake, Microsoft MVP Windows - Shell/User
> Please Reply to the Newsgroup
I am just about ready to re-load XP.
Thank you so much for the advice.
On Sat, 22 Sep 2007 13:25:07 -0500, "User77" <user77@hotmail.com>
wrote:
> "Ken Blake, MVP" <kblake@this.is.am.invalid.domain> wrote in message
> news:38faf39pf8u6qf41ljsns0nrbthjtcj7no@4ax.com...
> > I'm almost always again doing clean reinstallations and starting
> > fresh, but when you've got a computer that's been as badly infected as
> > this one is/has been, I think it's probably the best course.
> >
> > --
> > Ken Blake, Microsoft MVP Windows - Shell/User
> > Please Reply to the Newsgroup
>
>
> I am just about ready to re-load XP.
> Thank you so much for the advice.
You're welcome. Glad to help.
--
Ken Blake, Microsoft MVP Windows - Shell/User
Please Reply to the Newsgroup
Help - Internet Explorer Pop Up trouble 
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