When closing down my computer, which runs on XP Home Edition with Support
Packs, I get an error message, MCCWSAWindow: this program is not responding
and inviting me to close it manually. What is this program? How can I stop
this message appearing so that the program closes automatically?
--
Jonathan Atkinson
> When closing down my computer, which runs on XP Home Edition with Support
> Packs, I get an error message, MCCWSAWindow: this program is not responding
> and inviting me to close it manually. What is this program? How can I stop
> this message appearing so that the program closes automatically?
Hello. I just started experiencing this same issue and found your exchange
with Jonathan while searching the Web for information.
However, my situation is different...I don't subscribe to BT (British
Telecom?), so my PC is not running BTHelpNotifier.
I subscribe to Verizon Online, a DSL provider that, curiously, has something
called "McciTrayApp" running on my system (according to the Windows Task
Manager), which is why I'm thinking this could also be related to them
somehow.
In short, though, if someone is getting those MCCWSAWINDOW messages, and is
NOT a BT subscriber, then what else might be causing them?
Please let me (and others) know. Thank you very much.
Sincerely,
Bram Weiser
"John John (MVP)" wrote:
> A quick search on the net seems to indicate that it is owed by
> BTHelpNotifier and that disabling it resolves the problem.
>
> http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
>
> John
>
> Jonathan Atkinson wrote:
>
> > When closing down my computer, which runs on XP Home Edition with Support
> > Packs, I get an error message, MCCWSAWindow: this program is not responding
> > and inviting me to close it manually. What is this program? How can I stop
> > this message appearing so that the program closes automatically?
>
>
Different ISP's use Motive's software to help deliver their internet
service.
John
Bram Weiser wrote:
> Dear John (& Everyone),
>
> Hello. I just started experiencing this same issue and found your exchange
> with Jonathan while searching the Web for information.
>
> However, my situation is different...I don't subscribe to BT (British
> Telecom?), so my PC is not running BTHelpNotifier.
>
> I subscribe to Verizon Online, a DSL provider that, curiously, has something
> called "McciTrayApp" running on my system (according to the Windows Task
> Manager), which is why I'm thinking this could also be related to them
> somehow.
>
> In short, though, if someone is getting those MCCWSAWINDOW messages, and is
> NOT a BT subscriber, then what else might be causing them?
>
> Please let me (and others) know. Thank you very much.
>
> Sincerely,
> Bram Weiser
>
> "John John (MVP)" wrote:
>
>
>>A quick search on the net seems to indicate that it is owed by
>>BTHelpNotifier and that disabling it resolves the problem.
>>
>>http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
>>
>>John
>>
>>Jonathan Atkinson wrote:
>>
>>
>>>When closing down my computer, which runs on XP Home Edition with Support
>>>Packs, I get an error message, MCCWSAWindow: this program is not responding
>>>and inviting me to close it manually. What is this program? How can I stop
>>>this message appearing so that the program closes automatically?
>>
>>
Yes, the "Motive" name is familiar and I think Verizon DOES use it.
However, this is the first time that this particular app has caused me
difficulty. (True, it's after I'd reinstalled Verizon's software, using a
newer release of their CD, but what I'm saying is that I never had issues
with Motive -- that I knew of -- before.)
As this may well be a part of Verizon's software that it could need to run
(not sure, just saying...), what do you recommend if it continues to be a
problem? Disable McciTrayApp (and with what other consequences)? Contact
Verizon and ask them? (that latter point is dicey -- sometimes they have
great tech support, sometimes not) Something else?
Thanks again.
Bram
"John John (MVP)" wrote:
> http://www.lafn.org/webconnect/mentor/startup/157.HTM
>
> Different ISP's use Motive's software to help deliver their internet
> service.
>
> John
>
> Bram Weiser wrote:
>
> > Dear John (& Everyone),
> >
> > Hello. I just started experiencing this same issue and found your exchange
> > with Jonathan while searching the Web for information.
> >
> > However, my situation is different...I don't subscribe to BT (British
> > Telecom?), so my PC is not running BTHelpNotifier.
> >
> > I subscribe to Verizon Online, a DSL provider that, curiously, has something
> > called "McciTrayApp" running on my system (according to the Windows Task
> > Manager), which is why I'm thinking this could also be related to them
> > somehow.
> >
> > In short, though, if someone is getting those MCCWSAWINDOW messages, and is
> > NOT a BT subscriber, then what else might be causing them?
> >
> > Please let me (and others) know. Thank you very much.
> >
> > Sincerely,
> > Bram Weiser
> >
> > "John John (MVP)" wrote:
> >
> >
> >>A quick search on the net seems to indicate that it is owed by
> >>BTHelpNotifier and that disabling it resolves the problem.
> >>
> >>http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
> >>
> >>John
> >>
> >>Jonathan Atkinson wrote:
> >>
> >>
> >>>When closing down my computer, which runs on XP Home Edition with Support
> >>>Packs, I get an error message, MCCWSAWindow: this program is not responding
> >>>and inviting me to close it manually. What is this program? How can I stop
> >>>this message appearing so that the program closes automatically?
> >>
> >>
>
I don't use Verizon services or their software so I can't tell you more
about it. Try disabling it and see if it helps and see if your internet
still functions properly after you disable it. Otherwise check with
Verizon's tech support.
John
Bram Weiser wrote:
> Dear John,
>
> Thank you for responding.
>
> Yes, the "Motive" name is familiar and I think Verizon DOES use it.
> However, this is the first time that this particular app has caused me
> difficulty. (True, it's after I'd reinstalled Verizon's software, using a
> newer release of their CD, but what I'm saying is that I never had issues
> with Motive -- that I knew of -- before.)
>
> As this may well be a part of Verizon's software that it could need to run
> (not sure, just saying...), what do you recommend if it continues to be a
> problem? Disable McciTrayApp (and with what other consequences)? Contact
> Verizon and ask them? (that latter point is dicey -- sometimes they have
> great tech support, sometimes not) Something else?
>
> Thanks again.
>
> Bram
>
> "John John (MVP)" wrote:
>
>
>>http://www.lafn.org/webconnect/mentor/startup/157.HTM
>>
>>Different ISP's use Motive's software to help deliver their internet
>>service.
>>
>>John
>>
>>Bram Weiser wrote:
>>
>>
>>>Dear John (& Everyone),
>>>
>>>Hello. I just started experiencing this same issue and found your exchange
>>>with Jonathan while searching the Web for information.
>>>
>>>However, my situation is different...I don't subscribe to BT (British
>>>Telecom?), so my PC is not running BTHelpNotifier.
>>>
>>>I subscribe to Verizon Online, a DSL provider that, curiously, has something
>>>called "McciTrayApp" running on my system (according to the Windows Task
>>>Manager), which is why I'm thinking this could also be related to them
>>>somehow.
>>>
>>>In short, though, if someone is getting those MCCWSAWINDOW messages, and is
>>>NOT a BT subscriber, then what else might be causing them?
>>>
>>>Please let me (and others) know. Thank you very much.
>>>
>>>Sincerely,
>>>Bram Weiser
>>>
>>>"John John (MVP)" wrote:
>>>
>>>
>>>
>>>>A quick search on the net seems to indicate that it is owed by
>>>>BTHelpNotifier and that disabling it resolves the problem.
>>>>
>>>>http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
>>>>
>>>>John
>>>>
>>>>Jonathan Atkinson wrote:
>>>>
>>>>
>>>>
>>>>>When closing down my computer, which runs on XP Home Edition with Support
>>>>>Packs, I get an error message, MCCWSAWindow: this program is not responding
>>>>>and inviting me to close it manually. What is this program? How can I stop
>>>>>this message appearing so that the program closes automatically?
>>>>
>>>>
Thank you, again, John, but I hope you'll understand that I'm a bit leery of
just disabling something without knowing some more about it. Plus, the fact
that I've never seen MCCWSAWINDOW in the Task Manager, but I DID see
McciTrayApp, adds to the confusion.
So, yeah, if this continues, I may well contact Verizon (hoping for a
competent Tech Support Rep, as sometimes appears) and see what they say.
Thanks for your advice.
Does anyone else have thoughts about this?
Bram
"John John (MVP)" wrote:
> I don't use Verizon services or their software so I can't tell you more
> about it. Try disabling it and see if it helps and see if your internet
> still functions properly after you disable it. Otherwise check with
> Verizon's tech support.
>
> John
>
> Bram Weiser wrote:
>
> > Dear John,
> >
> > Thank you for responding.
> >
> > Yes, the "Motive" name is familiar and I think Verizon DOES use it.
> > However, this is the first time that this particular app has caused me
> > difficulty. (True, it's after I'd reinstalled Verizon's software, using a
> > newer release of their CD, but what I'm saying is that I never had issues
> > with Motive -- that I knew of -- before.)
> >
> > As this may well be a part of Verizon's software that it could need to run
> > (not sure, just saying...), what do you recommend if it continues to be a
> > problem? Disable McciTrayApp (and with what other consequences)? Contact
> > Verizon and ask them? (that latter point is dicey -- sometimes they have
> > great tech support, sometimes not) Something else?
> >
> > Thanks again.
> >
> > Bram
> >
> > "John John (MVP)" wrote:
> >
> >
> >>http://www.lafn.org/webconnect/mentor/startup/157.HTM
> >>
> >>Different ISP's use Motive's software to help deliver their internet
> >>service.
> >>
> >>John
> >>
> >>Bram Weiser wrote:
> >>
> >>
> >>>Dear John (& Everyone),
> >>>
> >>>Hello. I just started experiencing this same issue and found your exchange
> >>>with Jonathan while searching the Web for information.
> >>>
> >>>However, my situation is different...I don't subscribe to BT (British
> >>>Telecom?), so my PC is not running BTHelpNotifier.
> >>>
> >>>I subscribe to Verizon Online, a DSL provider that, curiously, has something
> >>>called "McciTrayApp" running on my system (according to the Windows Task
> >>>Manager), which is why I'm thinking this could also be related to them
> >>>somehow.
> >>>
> >>>In short, though, if someone is getting those MCCWSAWINDOW messages, and is
> >>>NOT a BT subscriber, then what else might be causing them?
> >>>
> >>>Please let me (and others) know. Thank you very much.
> >>>
> >>>Sincerely,
> >>>Bram Weiser
> >>>
> >>>"John John (MVP)" wrote:
> >>>
> >>>
> >>>
> >>>>A quick search on the net seems to indicate that it is owed by
> >>>>BTHelpNotifier and that disabling it resolves the problem.
> >>>>
> >>>>http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
> >>>>
> >>>>John
> >>>>
> >>>>Jonathan Atkinson wrote:
> >>>>
> >>>>
> >>>>
> >>>>>When closing down my computer, which runs on XP Home Edition with Support
> >>>>>Packs, I get an error message, MCCWSAWindow: this program is not responding
> >>>>>and inviting me to close it manually. What is this program? How can I stop
> >>>>>this message appearing so that the program closes automatically?
> >>>>
> >>>>
>
Bram Weiser wrote:
> Thank you, again, John, but I hope you'll understand that I'm a bit leery of
> just disabling something without knowing some more about it. Plus, the fact
> that I've never seen MCCWSAWINDOW in the Task Manager, but I DID see
> McciTrayApp, adds to the confusion.
>
> So, yeah, if this continues, I may well contact Verizon (hoping for a
> competent Tech Support Rep, as sometimes appears) and see what they say.
> Thanks for your advice.
>
> Does anyone else have thoughts about this?
>
> Bram
>
> "John John (MVP)" wrote:
>
>> I don't use Verizon services or their software so I can't tell you more
>> about it. Try disabling it and see if it helps and see if your internet
>> still functions properly after you disable it. Otherwise check with
>> Verizon's tech support.
>>
>> John
>>
>> Bram Weiser wrote:
>>
>>> Dear John,
>>>
>>> Thank you for responding.
>>>
>>> Yes, the "Motive" name is familiar and I think Verizon DOES use it.
>>> However, this is the first time that this particular app has caused me
>>> difficulty. (True, it's after I'd reinstalled Verizon's software, using a
>>> newer release of their CD, but what I'm saying is that I never had issues
>>> with Motive -- that I knew of -- before.)
>>>
>>> As this may well be a part of Verizon's software that it could need to run
>>> (not sure, just saying...), what do you recommend if it continues to be a
>>> problem? Disable McciTrayApp (and with what other consequences)? Contact
>>> Verizon and ask them? (that latter point is dicey -- sometimes they have
>>> great tech support, sometimes not) Something else?
>>>
>>> Thanks again.
>>>
>>> Bram
>>>
>>> "John John (MVP)" wrote:
>>>
>>>
>>>> http://www.lafn.org/webconnect/mentor/startup/157.HTM
>>>>
>>>> Different ISP's use Motive's software to help deliver their internet
>>>> service.
>>>>
>>>> John
>>>>
>>>> Bram Weiser wrote:
>>>>
>>>>
>>>>> Dear John (& Everyone),
>>>>>
>>>>> Hello. I just started experiencing this same issue and found your exchange
>>>>> with Jonathan while searching the Web for information.
>>>>>
>>>>> However, my situation is different...I don't subscribe to BT (British
>>>>> Telecom?), so my PC is not running BTHelpNotifier.
>>>>>
>>>>> I subscribe to Verizon Online, a DSL provider that, curiously, has something
>>>>> called "McciTrayApp" running on my system (according to the Windows Task
>>>>> Manager), which is why I'm thinking this could also be related to them
>>>>> somehow.
>>>>>
>>>>> In short, though, if someone is getting those MCCWSAWINDOW messages, and is
>>>>> NOT a BT subscriber, then what else might be causing them?
>>>>>
>>>>> Please let me (and others) know. Thank you very much.
>>>>>
>>>>> Sincerely,
>>>>> Bram Weiser
>>>>>
>>>>> "John John (MVP)" wrote:
>>>>>
>>>>>
>>>>>
>>>>>> A quick search on the net seems to indicate that it is owed by
>>>>>> BTHelpNotifier and that disabling it resolves the problem.
>>>>>>
>>>>>> http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
>>>>>>
>>>>>> John
>>>>>>
>>>>>> Jonathan Atkinson wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>> When closing down my computer, which runs on XP Home Edition with Support
>>>>>>> Packs, I get an error message, MCCWSAWindow: this program is not responding
>>>>>>> and inviting me to close it manually. What is this program? How can I stop
>>>>>>> this message appearing so that the program closes automatically?
>>>>>>
I use Verizon and none of the Motive Smartbridge software is necessary.
In fact it's been a problem for a lot of users. There should be an entry
in add and remove software to remove it. It's been a long time since I
removed it I don't really know how it's listed but I seem to remember it
said Motive Smartbridge. You might also try a google on remove Motive
Smartbridge.
(For clarity, I moved your comments to just below this post.)
Thanks. Yes, in the past I did see Motive Smartbridge. However, FWIW, with
this new CD from Verizon, nothing like that appears now in Add/Remove
Programs. The only Verizon thing there is Verizon Online Help and Support.
Thanks, though. If this continues, I'll see what Verizon recommends.
Much appreciated.
Bram
"gls858" wrote:
> I use Verizon and none of the Motive Smartbridge software is necessary.
> In fact it's been a problem for a lot of users. There should be an entry
> in add and remove software to remove it. It's been a long time since I
> removed it I don't really know how it's listed but I seem to remember it
> said Motive Smartbridge. You might also try a google on remove Motive
> Smartbridge.
>
> gls858
>
> > Bram Weiser wrote:
> > Thank you, again, John, but I hope you'll understand that I'm a bit leery of
> > just disabling something without knowing some more about it. Plus, the fact
> > that I've never seen MCCWSAWINDOW in the Task Manager, but I DID see
> > McciTrayApp, adds to the confusion.
> >
> > So, yeah, if this continues, I may well contact Verizon (hoping for a
> > competent Tech Support Rep, as sometimes appears) and see what they say.
> > Thanks for your advice.
> >
> > Does anyone else have thoughts about this?
> >
> > Bram
> >
> > "John John (MVP)" wrote:
> >
> >> I don't use Verizon services or their software so I can't tell you more
> >> about it. Try disabling it and see if it helps and see if your internet
> >> still functions properly after you disable it. Otherwise check with
> >> Verizon's tech support.
> >>
> >> John
> >>
> >> Bram Weiser wrote:
> >>
> >>> Dear John,
> >>>
> >>> Thank you for responding.
> >>>
> >>> Yes, the "Motive" name is familiar and I think Verizon DOES use it.
> >>> However, this is the first time that this particular app has caused me
> >>> difficulty. (True, it's after I'd reinstalled Verizon's software, using a
> >>> newer release of their CD, but what I'm saying is that I never had issues
> >>> with Motive -- that I knew of -- before.)
> >>>
> >>> As this may well be a part of Verizon's software that it could need to run
> >>> (not sure, just saying...), what do you recommend if it continues to be a
> >>> problem? Disable McciTrayApp (and with what other consequences)? Contact
> >>> Verizon and ask them? (that latter point is dicey -- sometimes they have
> >>> great tech support, sometimes not) Something else?
> >>>
> >>> Thanks again.
> >>>
> >>> Bram
> >>>
> >>> "John John (MVP)" wrote:
> >>>
> >>>
> >>>> http://www.lafn.org/webconnect/mentor/startup/157.HTM
> >>>>
> >>>> Different ISP's use Motive's software to help deliver their internet
> >>>> service.
> >>>>
> >>>> John
> >>>>
> >>>> Bram Weiser wrote:
> >>>>
> >>>>
> >>>>> Dear John (& Everyone),
> >>>>>
> >>>>> Hello. I just started experiencing this same issue and found your exchange
> >>>>> with Jonathan while searching the Web for information.
> >>>>>
> >>>>> However, my situation is different...I don't subscribe to BT (British
> >>>>> Telecom?), so my PC is not running BTHelpNotifier.
> >>>>>
> >>>>> I subscribe to Verizon Online, a DSL provider that, curiously, has something
> >>>>> called "McciTrayApp" running on my system (according to the Windows Task
> >>>>> Manager), which is why I'm thinking this could also be related to them
> >>>>> somehow.
> >>>>>
> >>>>> In short, though, if someone is getting those MCCWSAWINDOW messages, and is
> >>>>> NOT a BT subscriber, then what else might be causing them?
> >>>>>
> >>>>> Please let me (and others) know. Thank you very much.
> >>>>>
> >>>>> Sincerely,
> >>>>> Bram Weiser
> >>>>>
> >>>>> "John John (MVP)" wrote:
> >>>>>
> >>>>>
> >>>>>
> >>>>>> A quick search on the net seems to indicate that it is owed by
> >>>>>> BTHelpNotifier and that disabling it resolves the problem.
> >>>>>>
> >>>>>> http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
> >>>>>>
> >>>>>> John
> >>>>>>
> >>>>>> Jonathan Atkinson wrote:
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>> When closing down my computer, which runs on XP Home Edition with Support
> >>>>>>> Packs, I get an error message, MCCWSAWindow: this program is not responding
> >>>>>>> and inviting me to close it manually. What is this program? How can I stop
> >>>>>>> this message appearing so that the program closes automatically?
> >>>>>>
>
OK I'll top post this one. You can remove that if you want. It's their
chat type support and and it's worse than their support available by
phone,if that's possible.
You might try the 0.verizon groups at news.verizon.net. I usually get
some good info there.
gls858
> Dear gls858,
>
> (For clarity, I moved your comments to just below this post.)
>
> Thanks. Yes, in the past I did see Motive Smartbridge. However, FWIW, with
> this new CD from Verizon, nothing like that appears now in Add/Remove
> Programs. The only Verizon thing there is Verizon Online Help and Support.
>
> Thanks, though. If this continues, I'll see what Verizon recommends.
>
> Much appreciated.
>
> Bram
>
> "gls858" wrote:
>
>> I use Verizon and none of the Motive Smartbridge software is necessary.
>> In fact it's been a problem for a lot of users. There should be an entry
>> in add and remove software to remove it. It's been a long time since I
>> removed it I don't really know how it's listed but I seem to remember it
>> said Motive Smartbridge. You might also try a google on remove Motive
>> Smartbridge.
>>
>> gls858
>>
>>> Bram Weiser wrote:
>>> Thank you, again, John, but I hope you'll understand that I'm a bit leery of
>>> just disabling something without knowing some more about it. Plus, the fact
>>> that I've never seen MCCWSAWINDOW in the Task Manager, but I DID see
>>> McciTrayApp, adds to the confusion.
>>>
>>> So, yeah, if this continues, I may well contact Verizon (hoping for a
>>> competent Tech Support Rep, as sometimes appears) and see what they say.
>>> Thanks for your advice.
>>>
>>> Does anyone else have thoughts about this?
>>>
>>> Bram
>>>
>>> "John John (MVP)" wrote:
>>>
>>>> I don't use Verizon services or their software so I can't tell you more
>>>> about it. Try disabling it and see if it helps and see if your internet
>>>> still functions properly after you disable it. Otherwise check with
>>>> Verizon's tech support.
>>>>
>>>> John
>>>>
>>>> Bram Weiser wrote:
>>>>
>>>>> Dear John,
>>>>>
>>>>> Thank you for responding.
>>>>>
>>>>> Yes, the "Motive" name is familiar and I think Verizon DOES use it.
>>>>> However, this is the first time that this particular app has caused me
>>>>> difficulty. (True, it's after I'd reinstalled Verizon's software, using a
>>>>> newer release of their CD, but what I'm saying is that I never had issues
>>>>> with Motive -- that I knew of -- before.)
>>>>>
>>>>> As this may well be a part of Verizon's software that it could need to run
>>>>> (not sure, just saying...), what do you recommend if it continues to be a
>>>>> problem? Disable McciTrayApp (and with what other consequences)? Contact
>>>>> Verizon and ask them? (that latter point is dicey -- sometimes they have
>>>>> great tech support, sometimes not) Something else?
>>>>>
>>>>> Thanks again.
>>>>>
>>>>> Bram
>>>>>
>>>>> "John John (MVP)" wrote:
>>>>>
>>>>>
>>>>>> http://www.lafn.org/webconnect/mentor/startup/157.HTM
>>>>>>
>>>>>> Different ISP's use Motive's software to help deliver their internet
>>>>>> service.
>>>>>>
>>>>>> John
>>>>>>
>>>>>> Bram Weiser wrote:
>>>>>>
>>>>>>
>>>>>>> Dear John (& Everyone),
>>>>>>>
>>>>>>> Hello. I just started experiencing this same issue and found your exchange
>>>>>>> with Jonathan while searching the Web for information.
>>>>>>>
>>>>>>> However, my situation is different...I don't subscribe to BT (British
>>>>>>> Telecom?), so my PC is not running BTHelpNotifier.
>>>>>>>
>>>>>>> I subscribe to Verizon Online, a DSL provider that, curiously, has something
>>>>>>> called "McciTrayApp" running on my system (according to the Windows Task
>>>>>>> Manager), which is why I'm thinking this could also be related to them
>>>>>>> somehow.
>>>>>>>
>>>>>>> In short, though, if someone is getting those MCCWSAWINDOW messages, and is
>>>>>>> NOT a BT subscriber, then what else might be causing them?
>>>>>>>
>>>>>>> Please let me (and others) know. Thank you very much.
>>>>>>>
>>>>>>> Sincerely,
>>>>>>> Bram Weiser
>>>>>>>
>>>>>>> "John John (MVP)" wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>> A quick search on the net seems to indicate that it is owed by
>>>>>>>> BTHelpNotifier and that disabling it resolves the problem.
>>>>>>>>
>>>>>>>> http://search.yahoo.com/search;_ylt=...t-501&ei=UTF-8
>>>>>>>>
>>>>>>>> John
>>>>>>>>
>>>>>>>> Jonathan Atkinson wrote:
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>> When closing down my computer, which runs on XP Home Edition with Support
>>>>>>>>> Packs, I get an error message, MCCWSAWindow: this program is not responding
>>>>>>>>> and inviting me to close it manually. What is this program? How can I stop
>>>>>>>>> this message appearing so that the program closes automatically?
Closing down XP Home Edition 
Linear Mode
