System Information - "Can't Collect Information"

In my System Information screen, theres a message reading: "Can't Collect
Information". cannot access the windows management Instrumentation Software.
Windows management files may be moved or missing.

Also as a result of this, the Control Panel/System window is missing the
Rating, Processor and memory information. Suggestions?

run services.msc, and see if you can start the WMI service.

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Mark L. Ferguson

..
"microsvc" <microsvc@discussions.microsoft.com> wrote in message
news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...
> In my System Information screen, theres a message reading: "Can't Collect
> Information". cannot access the windows management Instrumentation
> Software.
> Windows management files may be moved or missing.
>
> Also as a result of this, the Control Panel/System window is missing the
> Rating, Processor and memory information. Suggestions?

This can result from the %SystemRoot%System32WbemRepository folder being
corrupt.

Right click My Computer, and then click Manage.

Under “Services and Applications�, right click Services, and then find
Windows Management Instrumentation service. Press the STOP link

Now, Delete all of the files that are INSIDE the
%SystemRoot%System32WbemRepository folder. (usually
c:\windows\system32\wbemrespository (do not delete the folder

Restart the computer. The files are recreated when the computer restarts.

Try again

"microsvc" <microsvc@discussions.microsoft.com> wrote in message
news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...
> In my System Information screen, theres a message reading: "Can't Collect
> Information". cannot access the windows management Instrumentation
> Software.
> Windows management files may be moved or missing.
>
> Also as a result of this, the Control Panel/System window is missing the
> Rating, Processor and memory information. Suggestions?

Mark, this service was already started.

"Mark L. Ferguson" wrote:

> run services.msc, and see if you can start the WMI service.
>
> --
> Was this helpful? Then click the Ratings button. Voting helps the web
> interface.
> http://www.microsoft.com/wn3/locales....htm#RateAPost
>
> Mark L. Ferguson
>
> .
> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...
> > In my System Information screen, theres a message reading: "Can't Collect
> > Information". cannot access the windows management Instrumentation
> > Software.
> > Windows management files may be moved or missing.
> >
> > Also as a result of this, the Control Panel/System window is missing the
> > Rating, Processor and memory information. Suggestions?
>

Gerry, I followed your steps, and deleted those files, rebooted, yet the
problem hasnt been resolved.

"gerryf" wrote:

> This can result from the %SystemRoot%System32WbemRepository folder being
> corrupt.
>
> Right click My Computer, and then click Manage.
>
> Under “Services and Applications�, right click Services, and then find
> Windows Management Instrumentation service. Press the STOP link
>
> Now, Delete all of the files that are INSIDE the
> %SystemRoot%System32WbemRepository folder. (usually
> c:\windows\system32\wbemrespository (do not delete the folder
>
> Restart the computer. The files are recreated when the computer restarts.
>
> Try again
>
> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...
> > In my System Information screen, theres a message reading: "Can't Collect
> > Information". cannot access the windows management Instrumentation
> > Software.
> > Windows management files may be moved or missing.
> >
> > Also as a result of this, the Control Panel/System window is missing the
> > Rating, Processor and memory information. Suggestions?
>

Reading Mark's post above

In addition to
Windows Management Instrumentation

Are
Event Log
Remote Procedure Call (RPC)
also started?

If not, start them and try again


"microsvc" <microsvc@discussions.microsoft.com> wrote in message
newsD1C4991-B34A-40EB-AFBC-B4C44AD921DA@microsoft.com...
> Gerry, I followed your steps, and deleted those files, rebooted, yet the
> problem hasnt been resolved.
>
> "gerryf" wrote:
>
>> This can result from the %SystemRoot%System32WbemRepository folder being
>> corrupt.
>>
>> Right click My Computer, and then click Manage.
>>
>> Under “Services and Applications�, right click Services, and then find
>> Windows Management Instrumentation service. Press the STOP link
>>
>> Now, Delete all of the files that are INSIDE the
>> %SystemRoot%System32WbemRepository folder. (usually
>> c:\windows\system32\wbemrespository (do not delete the folder
>>
>> Restart the computer. The files are recreated when the computer restarts.
>>
>> Try again
>>
>> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
>> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...
>> > In my System Information screen, theres a message reading: "Can't
>> > Collect
>> > Information". cannot access the windows management Instrumentation
>> > Software.
>> > Windows management files may be moved or missing.
>> >
>> > Also as a result of this, the Control Panel/System window is missing
>> > the
>> > Rating, Processor and memory information. Suggestions?
>>

RPC is started. Is there a service called "Event Log"? If so, its not there.

"gerryf" wrote:

> Reading Mark's post above
>
> In addition to
> Windows Management Instrumentation
>
> Are
> Event Log
> Remote Procedure Call (RPC)
> also started?
>
> If not, start them and try again
>
>
> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> newsD1C4991-B34A-40EB-AFBC-B4C44AD921DA@microsoft.com...
> > Gerry, I followed your steps, and deleted those files, rebooted, yet the
> > problem hasnt been resolved.
> >
> > "gerryf" wrote:
> >
> >> This can result from the %SystemRoot%System32WbemRepository folder being
> >> corrupt.
> >>
> >> Right click My Computer, and then click Manage.
> >>
> >> Under “Services and Applications�, right click Services, and then find
> >> Windows Management Instrumentation service. Press the STOP link
> >>
> >> Now, Delete all of the files that are INSIDE the
> >> %SystemRoot%System32WbemRepository folder. (usually
> >> c:\windows\system32\wbemrespository (do not delete the folder
> >>
> >> Restart the computer. The files are recreated when the computer restarts.
> >>
> >> Try again
> >>
> >> "microsvc" <microsvc@discussions.microsoft.com> wrote in message
> >> news:CF92243A-54D8-4ED0-A209-E247E1114648@microsoft.com...
> >> > In my System Information screen, theres a message reading: "Can't
> >> > Collect
> >> > Information". cannot access the windows management Instrumentation
> >> > Software.
> >> > Windows management files may be moved or missing.
> >> >
> >> > Also as a result of this, the Control Panel/System window is missing
> >> > the
> >> > Rating, Processor and memory information. Suggestions?
> >>

Nobody has any explanation as to why this anomoly is happening, and what I
may do to fix it for good?

I'd hate this to be another broken part of Vista I'll have to "Live with".

"microsvc" wrote:

> In my System Information screen, theres a message reading: "Can't Collect
> Information". cannot access the windows management Instrumentation Software.
> Windows management files may be moved or missing.
>
> Also as a result of this, the Control Panel/System window is missing the
> Rating, Processor and memory information. Suggestions?

Don't feel alone ... when I try to look at my system information
(msinfo32.exe), I get the same emtpy window with the message "Can't
Collect Information" "Cannot access the Windows Management
Instrumentation software. Windows Management files may be moved or
missing."

And of course, none of the above suggestions have had any affect ... my
WMI and RPC services are running, and I emptied the "wbemrespository"
directory and rebooted.

I've got 6 weeks into trying to establish a stable copy of Vista, and
I'm on my eighth reload of the OS and my application suites. I wish it
would stop slowly eating itself.


--
stevejum

More data, my event log has about 50 or more WMI events ... all right in
a row ... half of which are hard errors (event ID 24 in red) and half of
which are warnings (event ID 63 in yellow).

The first entry (informational), Event ID 5617 says:

- "Windows Management Instrumentation Service subsystems initialized
successfully"

And then is followed by around 50 WMI errors and warnings as noted
below.

The 25 or so Event ID 24's are all similar, e.g.:

- "Event provider $Core attempted to register query "select * from
__InstanceOperationEvent" whose target class "__InstanceOperationEvent"
in //./root namespace does not exist. The query will be ignored."

- "Event provider $Core attempted to register query "select * from
__SystemEvent" whose target class "__SystemEvent" in //./root/SECURITY
namespace does not exist. The query will be ignored."

- "Event provider $Core attempted to register query "select * from
__TimerEvent" whose target class "__TimerEvent" in //./root/SECURITY
namespace does not exist. The query will be ignored."

Those errors are followed by about 25 Event ID 63's, which are all
similar, e.g.:

- "A provider, ActiveScriptEventConsumer, has been registered in the
Windows Management Instrumentation namespace root\default to use the
LocalSystem account. This account is privileged and the provider may
cause a security violation if it does not correctly impersonate user
requests."

- "A provider, CommandLineEventConsumer, has been registered in the
Windows Management Instrumentation namespace root\default to use the
LocalSystem account. This account is privileged and the provider may
cause a security violation if it does not correctly impersonate user
requests."

SOooooo ... does anyone know who this mysterious event provider "$Core"
is .... ?


--
stevejum