Shut Down does not work

Hi,

Use the button to 'show processes from all users' or the utility I listed.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Windows help - www.rickrogers.org

"JP" <JP@nomail> wrote in message
news:%23OQPvY9WKHA.1372@TK2MSFTNGP02.phx.gbl...
>I ended all the processes (relating to the user logged in) I was allowed to
>and restarted the machine but this has made no difference, the machine
>still hangs at Shutting Down screen.
>
> Anything else I can try?
>
>
> "Rick Rogers" <rick@mvps.org> wrote in message
> news:OVKnex6WKHA.4068@TK2MSFTNGP06.phx.gbl...
>> Hi JP,
>>
>> You need to isolate the hanging process. Do this by opening Task Manager
>> (right click the taskbar and select it), then selectively end active
>> processes prior to initiating a shutdown. When you are able to do so
>> correctly, you'll know that the problem resides in one of the processes
>> that was terminated. You can also use a tool like Process Explorer to
>> accomplish the same thing:
>> http://technet.microsoft.com/en-us/s.../bb896653.aspx
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Windows help - www.rickrogers.org
>>
>> "JP" <JP@nomail> wrote in message
>> news:%239sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl...
>>> When I shut down or restart my computer I get the Shutting Down...
>>> screen and that is where the system gets stuck, nothing futher happens.
>>> I have to either use the reset button or shut down by using the power
>>> button.
>>>
>>> Is there any way to correct this?
>>>
>>> JP
>>
>

"JP" <JP@nomail> wrote in news:#9sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl:

> When I shut down or restart my computer I get the Shutting Down...
> screen and that is where the system gets stuck, nothing futher
> happens. I have to either use the reset button or shut down by using
> the power button.
>
> Is there any way to correct this?
>
> JP
>
I recently tried the Zone Alarm Security suite (it was a free offer) on my
Vista computer and ended up uninstalling it because Vista refused to shut
down....just wondring if you have recently installed a Zone Alarm product
or similar?

"JP" <JP@nomail> wrote in message
news:%23OQPvY9WKHA.1372@TK2MSFTNGP02.phx.gbl...
>I ended all the processes (relating to the user logged in) I was allowed to
>and restarted the machine but this has made no difference, the machine
>still hangs at Shutting Down screen.

Logically it might not be a process related to your user account, so click
on [Show processes from all users] and work through that list. The risk is
(i.) some processes you can't kill and (ii.) killing some processes might
cause problems for windows, such as some things no longer working.

> Anything else I can try?

As an alternative, try shutting down services instead, as it might be a
process related to a service which is causing problems.

When you do find the offending process please post back so others can
benefit.
--
Brian Cryer
www.cryer.co.uk/brian

No I don't have Zone Alarm

"SueG" <suegil@Geemail.com> wrote in message
news:Xns9CB8D06584E9sueg55@216.151.153.43...
> "JP" <JP@nomail> wrote in news:#9sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl:
>
>> When I shut down or restart my computer I get the Shutting Down...
>> screen and that is where the system gets stuck, nothing futher
>> happens. I have to either use the reset button or shut down by using
>> the power button.
>>
>> Is there any way to correct this?
>>
>> JP
>>
> I recently tried the Zone Alarm Security suite (it was a free offer) on my
> Vista computer and ended up uninstalling it because Vista refused to shut
> down....just wondring if you have recently installed a Zone Alarm product
> or similar?
>

Thinking at a tangent for a moment (and please don't shout at me if I'm
wrong, this is just a stab in the dark):

Back on the old days of 95/98/Me etc, this could be caused by a corrupt .wav
file. Windows would stubbornly try to play its shutdown sound despite being
unable to, and appear to hang. The fix was to pick a different shutdown
sound or set it to none.

Now, one would hope this isn't still an issue all these years later but you
never know. Try setting your shutdown sound to none and see what happens.


"JP" <Jp@nomail> wrote in message
news:%23IHosKJXKHA.408@TK2MSFTNGP04.phx.gbl...
> No I don't have Zone Alarm
>
> "SueG" <suegil@Geemail.com> wrote in message
> news:Xns9CB8D06584E9sueg55@216.151.153.43...
>> "JP" <JP@nomail> wrote in news:#9sCnM6WKHA.5368@TK2MSFTNGP02.phx.gbl:
>>
>>> When I shut down or restart my computer I get the Shutting Down...
>>> screen and that is where the system gets stuck, nothing futher
>>> happens. I have to either use the reset button or shut down by using
>>> the power button.
>>>
>>> Is there any way to correct this?
>>>
>>> JP
>>>
>> I recently tried the Zone Alarm Security suite (it was a free offer) on
>> my
>> Vista computer and ended up uninstalling it because Vista refused to shut
>> down....just wondring if you have recently installed a Zone Alarm product
>> or similar?
>>