Media Player 11 crash

I am unable to open WMP 11 and only get the options to close program or
search for answers and close. Is there a way of reinstalling WMP 11 or
repairing it?

Problem signature:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6344
Application Timestamp: 46e5f12e
Fault Module Name: Indiv01.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e5998
Exception Code: c0000005
Exception Offset: 000ad13c
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Run sfc /scannow.
-------
*Report back, please*
[When responding to posts, please include the post(s) you are replying to so
that others may learn and benefit from the issue]

[How to ask a question]
http://support.microsoft.com/kb/555375

"GBunn" <GBunn@discussions.microsoft.com> wrote in message
news:F0895B15-2FFF-4B46-9C34-623BC3C65291@microsoft.com...
>I am unable to open WMP 11 and only get the options to close program or
> search for answers and close. Is there a way of reinstalling WMP 11 or
> repairing it?
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6000.6344
> Application Timestamp: 46e5f12e
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 474e5998
> Exception Code: c0000005
> Exception Offset: 000ad13c
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 2057
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Did you perform a processor or motherboard upgrade?

If you reset your DRM store:
http://support.microsoft.com/kb/891664/en-us
you should be good to go again.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"GBunn" <GBunn@discussions.microsoft.com> wrote in message
news:F0895B15-2FFF-4B46-9C34-623BC3C65291@microsoft.com...
>I am unable to open WMP 11 and only get the options to close program or
> search for answers and close. Is there a way of reinstalling WMP 11 or
> repairing it?
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: wmplayer.exe
> Application Version: 11.0.6000.6344
> Application Timestamp: 46e5f12e
> Fault Module Name: Indiv01.key
> Fault Module Version: 11.0.6000.7000
> Fault Module Timestamp: 474e5998
> Exception Code: c0000005
> Exception Offset: 000ad13c
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 2057
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

I ran sfc /scannow but nothing happened

"Bob" wrote:

> Run sfc /scannow.
> -------
> *Report back, please*
> [When responding to posts, please include the post(s) you are replying to so
> that others may learn and benefit from the issue]
>
> [How to ask a question]
> http://support.microsoft.com/kb/555375
>
> "GBunn" <GBunn@discussions.microsoft.com> wrote in message
> news:F0895B15-2FFF-4B46-9C34-623BC3C65291@microsoft.com...
> >I am unable to open WMP 11 and only get the options to close program or
> > search for answers and close. Is there a way of reinstalling WMP 11 or
> > repairing it?
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: wmplayer.exe
> > Application Version: 11.0.6000.6344
> > Application Timestamp: 46e5f12e
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e5998
> > Exception Code: c0000005
> > Exception Offset: 000ad13c
> > OS Version: 6.0.6000.2.0.0.256.1
> > Locale ID: 2057
> > Additional Information 1: 8d13
> > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> > Additional Information 3: 8d13
> > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>
>

No upgrade done.

DRM folder is empty.

Tried the routine mentioned but could not find license backup option.




"zachd [MSFT]" wrote:

>
> Did you perform a processor or motherboard upgrade?
>
> If you reset your DRM store:
> http://support.microsoft.com/kb/891664/en-us
> you should be good to go again.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "GBunn" <GBunn@discussions.microsoft.com> wrote in message
> news:F0895B15-2FFF-4B46-9C34-623BC3C65291@microsoft.com...
> >I am unable to open WMP 11 and only get the options to close program or
> > search for answers and close. Is there a way of reinstalling WMP 11 or
> > repairing it?
> >
> > Problem signature:
> > Problem Event Name: APPCRASH
> > Application Name: wmplayer.exe
> > Application Version: 11.0.6000.6344
> > Application Timestamp: 46e5f12e
> > Fault Module Name: Indiv01.key
> > Fault Module Version: 11.0.6000.7000
> > Fault Module Timestamp: 474e5998
> > Exception Code: c0000005
> > Exception Offset: 000ad13c
> > OS Version: 6.0.6000.2.0.0.256.1
> > Locale ID: 2057
> > Additional Information 1: 8d13
> > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> > Additional Information 3: 8d13
> > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>
>
>

See how it's crashing in indiv01.key? That file is on your system. Where
is it? It should be in the DRM folder. Did you turn on Show Hidden System
Files?

The license backup option is a reference to an older version of the player.
That functionality no longer exists since third parties didn't support it
fully.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--
"GBunn" <GBunn@discussions.microsoft.com> wrote in message
news:F2528B68-A08D-4E51-889A-1841843CFD95@microsoft.com...
> No upgrade done.
>
> DRM folder is empty.
>
> Tried the routine mentioned but could not find license backup option.
>
>
>
>
> "zachd [MSFT]" wrote:
>
>>
>> Did you perform a processor or motherboard upgrade?
>>
>> If you reset your DRM store:
>> http://support.microsoft.com/kb/891664/en-us
>> you should be good to go again.
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "GBunn" <GBunn@discussions.microsoft.com> wrote in message
>> news:F0895B15-2FFF-4B46-9C34-623BC3C65291@microsoft.com...
>> >I am unable to open WMP 11 and only get the options to close program or
>> > search for answers and close. Is there a way of reinstalling WMP 11 or
>> > repairing it?
>> >
>> > Problem signature:
>> > Problem Event Name: APPCRASH
>> > Application Name: wmplayer.exe
>> > Application Version: 11.0.6000.6344
>> > Application Timestamp: 46e5f12e
>> > Fault Module Name: Indiv01.key
>> > Fault Module Version: 11.0.6000.7000
>> > Fault Module Timestamp: 474e5998
>> > Exception Code: c0000005
>> > Exception Offset: 000ad13c
>> > OS Version: 6.0.6000.2.0.0.256.1
>> > Locale ID: 2057
>> > Additional Information 1: 8d13
>> > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> > Additional Information 3: 8d13
>> > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>>
>>
>>

I ran a couple of fixes from your link and it is now working again.

Many thanks.

"zachd [MSFT]" wrote:

>
> See how it's crashing in indiv01.key? That file is on your system. Where
> is it? It should be in the DRM folder. Did you turn on Show Hidden System
> Files?
>
> The license backup option is a reference to an older version of the player.
> That functionality no longer exists since third parties didn't support it
> fully.
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
> "GBunn" <GBunn@discussions.microsoft.com> wrote in message
> news:F2528B68-A08D-4E51-889A-1841843CFD95@microsoft.com...
> > No upgrade done.
> >
> > DRM folder is empty.
> >
> > Tried the routine mentioned but could not find license backup option.
> >
> >
> >
> >
> > "zachd [MSFT]" wrote:
> >
> >>
> >> Did you perform a processor or motherboard upgrade?
> >>
> >> If you reset your DRM store:
> >> http://support.microsoft.com/kb/891664/en-us
> >> you should be good to go again.
> >>
> >> --
> >> Speaking for myself only.
> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
> >> This posting is provided "AS IS" with no warranties, and confers no
> >> rights.
> >> --
> >>
> >> "GBunn" <GBunn@discussions.microsoft.com> wrote in message
> >> news:F0895B15-2FFF-4B46-9C34-623BC3C65291@microsoft.com...
> >> >I am unable to open WMP 11 and only get the options to close program or
> >> > search for answers and close. Is there a way of reinstalling WMP 11 or
> >> > repairing it?
> >> >
> >> > Problem signature:
> >> > Problem Event Name: APPCRASH
> >> > Application Name: wmplayer.exe
> >> > Application Version: 11.0.6000.6344
> >> > Application Timestamp: 46e5f12e
> >> > Fault Module Name: Indiv01.key
> >> > Fault Module Version: 11.0.6000.7000
> >> > Fault Module Timestamp: 474e5998
> >> > Exception Code: c0000005
> >> > Exception Offset: 000ad13c
> >> > OS Version: 6.0.6000.2.0.0.256.1
> >> > Locale ID: 2057
> >> > Additional Information 1: 8d13
> >> > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> >> > Additional Information 3: 8d13
> >> > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
> >>
> >>
> >>
>
>
>

That's great to hear - thanks for the follow-up. =)

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"GBunn" <GBunn@discussions.microsoft.com> wrote in message
news:311F637C-9F37-4FC8-8749-5471F7E91D69@microsoft.com...
>I ran a couple of fixes from your link and it is now working again.
>
> Many thanks.
>
> "zachd [MSFT]" wrote:
>
>>
>> See how it's crashing in indiv01.key? That file is on your system.
>> Where
>> is it? It should be in the DRM folder. Did you turn on Show Hidden
>> System
>> Files?
>>
>> The license backup option is a reference to an older version of the
>> player.
>> That functionality no longer exists since third parties didn't support it
>> fully.
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>> "GBunn" <GBunn@discussions.microsoft.com> wrote in message
>> news:F2528B68-A08D-4E51-889A-1841843CFD95@microsoft.com...
>> > No upgrade done.
>> >
>> > DRM folder is empty.
>> >
>> > Tried the routine mentioned but could not find license backup option.
>> >
>> >
>> >
>> >
>> > "zachd [MSFT]" wrote:
>> >
>> >>
>> >> Did you perform a processor or motherboard upgrade?
>> >>
>> >> If you reset your DRM store:
>> >> http://support.microsoft.com/kb/891664/en-us
>> >> you should be good to go again.
>> >>
>> >> --
>> >> Speaking for myself only.
>> >> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> >> rights.
>> >> --
>> >>
>> >> "GBunn" <GBunn@discussions.microsoft.com> wrote in message
>> >> news:F0895B15-2FFF-4B46-9C34-623BC3C65291@microsoft.com...
>> >> >I am unable to open WMP 11 and only get the options to close program
>> >> >or
>> >> > search for answers and close. Is there a way of reinstalling WMP 11
>> >> > or
>> >> > repairing it?
>> >> >
>> >> > Problem signature:
>> >> > Problem Event Name: APPCRASH
>> >> > Application Name: wmplayer.exe
>> >> > Application Version: 11.0.6000.6344
>> >> > Application Timestamp: 46e5f12e
>> >> > Fault Module Name: Indiv01.key
>> >> > Fault Module Version: 11.0.6000.7000
>> >> > Fault Module Timestamp: 474e5998
>> >> > Exception Code: c0000005
>> >> > Exception Offset: 000ad13c
>> >> > OS Version: 6.0.6000.2.0.0.256.1
>> >> > Locale ID: 2057
>> >> > Additional Information 1: 8d13
>> >> > Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> >> > Additional Information 3: 8d13
>> >> > Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>> >>
>> >>
>> >>
>>
>>
>>