I can't access Hotmail or Myspace..........I'm not computer savvy!

Like the sign says.........I can't access these site. I've had the laptop
since Nov1/07 and the trouble started about a month ago. I get tech emails
back from microsoft, but they just sent me here. Can anyone help in common
layman terms? I'm not very computer literate.......Oh, and I can access
these sites on anybody else's computer..........
thanks!

Have you cleared your cookies? (IE, Tools menu, "Delete Browsing History".)
I suggest you try deleting files and cookies, then try the log on to check
mail.

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales....htm#RateAPost

Mark L. Ferguson

..

"Helina" <Helina@discussions.microsoft.com> wrote in message
news:706E4B3C-0339-4BC2-985F-8D10E2FD4241@microsoft.com...
> Like the sign says.........I can't access these site. I've had the laptop
> since Nov1/07 and the trouble started about a month ago. I get tech
> emails
> back from microsoft, but they just sent me here. Can anyone help in
> common
> layman terms? I'm not very computer literate.......Oh, and I can access
> these sites on anybody else's computer..........
> thanks!

I suppose I should add that I've done all of the basic steps given to me by
"experts" from microsoft, etc.........to no avail. Which is why I'm turning
to you people.
So yes, I've cleared cookies, etc......and no workie.................HELP?

"Mark L. Ferguson" wrote:

> Have you cleared your cookies? (IE, Tools menu, "Delete Browsing History".)
> I suggest you try deleting files and cookies, then try the log on to check
> mail.
>
> --
> Was this helpful? Then click the Ratings button. Voting helps the web
> interface.
> http://www.microsoft.com/wn3/locales....htm#RateAPost
>
> Mark L. Ferguson
>
> .
>
> "Helina" <Helina@discussions.microsoft.com> wrote in message
> news:706E4B3C-0339-4BC2-985F-8D10E2FD4241@microsoft.com...
> > Like the sign says.........I can't access these site. I've had the laptop
> > since Nov1/07 and the trouble started about a month ago. I get tech
> > emails
> > back from microsoft, but they just sent me here. Can anyone help in
> > common
> > layman terms? I'm not very computer literate.......Oh, and I can access
> > these sites on anybody else's computer..........
> > thanks!
>

Helina wrote:

> I suppose I should add that I've done all of the basic steps given to me
> by "experts" from microsoft, etc.........to no avail. Which is why I'm
> turning to you people.
> So yes, I've cleared cookies, etc......and no
> workie.................HELP?
>

Have you asked your parents nicely to take off the block on those sites?

Since you are logged onto the Communities site, and I assume you are using
the same ID/Pass for that and Hotmail, it's not your passport at fault.
(There should be a 'sign out' icon at the top of this page)
You may have some temporary problem in your ISP's path to hotmail. You can
test that at the command prompt with the command :
TRACERT www.hotmail.com

and

PING www.hotmail.com

If it fails, you have a connection problem, and only hotmail or your ISP
might fix that.

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales....htm#RateAPost

Mark L. Ferguson

..

"Helina" <Helina@discussions.microsoft.com> wrote in message
news:762C9F04-CC54-4971-8DC7-785C2D9013F3@microsoft.com...
> I suppose I should add that I've done all of the basic steps given to me
> by
> "experts" from microsoft, etc.........to no avail. Which is why I'm
> turning
> to you people.
> So yes, I've cleared cookies, etc......and no workie.................HELP?
>
> "Mark L. Ferguson" wrote:
>
>> Have you cleared your cookies? (IE, Tools menu, "Delete Browsing
>> History".)
>> I suggest you try deleting files and cookies, then try the log on to
>> check
>> mail.
>>
>> --
>> Was this helpful? Then click the Ratings button. Voting helps the web
>> interface.
>> http://www.microsoft.com/wn3/locales....htm#RateAPost
>>
>> Mark L. Ferguson
>>
>> .
>>
>> "Helina" <Helina@discussions.microsoft.com> wrote in message
>> news:706E4B3C-0339-4BC2-985F-8D10E2FD4241@microsoft.com...
>> > Like the sign says.........I can't access these site. I've had the
>> > laptop
>> > since Nov1/07 and the trouble started about a month ago. I get tech
>> > emails
>> > back from microsoft, but they just sent me here. Can anyone help in
>> > common
>> > layman terms? I'm not very computer literate.......Oh, and I can
>> > access
>> > these sites on anybody else's computer..........
>> > thanks!
>>