ERROR CODE 0x800423F3

Purchased a HP Pavillion a6013w w/ Windows Vista Home Premium loaded on it.
Added Windows Live One Care (WLOC) and uninstalled Norton a few days later.
Everything has been fine until about 2 weeks ago when a problem developed w/
WLOC update.
I began receiving error code 0x800423F3 for just about everything. My HP
Total advisor will not open now. I cannot get WLOC to reinstall properly. I
cannot perform a backup.
Just seems to be a great cluster **** that continues. When I go to Windows
support and they ask foir the product key but their system does not recognize
it and they want $60 for support.
I am dying here. Not a computer guru and I work from home.
Any suggestions???
--
BRUCE

Bruce,

The only thing that I can find on this error has to do with the Volume
Shadow Copy.

Try turning off the service 'Volume Shadow Copy' in the services console.

Then try to uninstall / re-install your WLOC.

Another option is to restore you computer a pervious Restore Point when you
know you machine was working properly.

Hope this helps,

OKuma

"USAFA74" <USAFA74@discussions.microsoft.com> wrote in message
news:2C44D172-342A-4FB3-B68F-BA3D6EEE02CC@microsoft.com...
> Purchased a HP Pavillion a6013w w/ Windows Vista Home Premium loaded on
> it.
> Added Windows Live One Care (WLOC) and uninstalled Norton a few days
> later.
> Everything has been fine until about 2 weeks ago when a problem developed
> w/
> WLOC update.
> I began receiving error code 0x800423F3 for just about everything. My HP
> Total advisor will not open now. I cannot get WLOC to reinstall properly.
> I
> cannot perform a backup.
> Just seems to be a great cluster **** that continues. When I go to
> Windows
> support and they ask foir the product key but their system does not
> recognize
> it and they want $60 for support.
> I am dying here. Not a computer guru and I work from home.
> Any suggestions???
> --
> BRUCE

This may not be much help or comfort but call the onecare live tech support.
when I was running it they were very knowledgable and helpful. In my case i
had the wrong version of msxml. It requires 4, I had 6. In the long run I
uninstalled it on all machines because it was a resource hog. I am on
battery power often and it slowed system startup significantly.
"OKuma" <okuma@okumaware.com> wrote in message
news:8F334178-55A6-4F1B-863D-33B218AB076B@microsoft.com...
> Bruce,
>
> The only thing that I can find on this error has to do with the Volume
> Shadow Copy.
>
> Try turning off the service 'Volume Shadow Copy' in the services console.
>
> Then try to uninstall / re-install your WLOC.
>
> Another option is to restore you computer a pervious Restore Point when
> you know you machine was working properly.
>
> Hope this helps,
>
> OKuma
>
> "USAFA74" <USAFA74@discussions.microsoft.com> wrote in message
> news:2C44D172-342A-4FB3-B68F-BA3D6EEE02CC@microsoft.com...
>> Purchased a HP Pavillion a6013w w/ Windows Vista Home Premium loaded on
>> it.
>> Added Windows Live One Care (WLOC) and uninstalled Norton a few days
>> later.
>> Everything has been fine until about 2 weeks ago when a problem developed
>> w/
>> WLOC update.
>> I began receiving error code 0x800423F3 for just about everything. My HP
>> Total advisor will not open now. I cannot get WLOC to reinstall
>> properly. I
>> cannot perform a backup.
>> Just seems to be a great cluster **** that continues. When I go to
>> Windows
>> support and they ask foir the product key but their system does not
>> recognize
>> it and they want $60 for support.
>> I am dying here. Not a computer guru and I work from home.
>> Any suggestions???
>> --
>> BRUCE
>

Thanks. I have been on the phone w/ them for over 4 hours during past 2
days. We did everything. they took control of my PC and we attempted to
install/uninstall LOC about 6 times. No good. They have now copied numerous
error messages off my PC and are performing 'research'. they are to call me
again in the morning. Now, I cannot even perform a system restore to go to
an earlier point...keep getting same error message.
if this had only happened in the first 15 days after I bought the **** thing
I would've returned it to Walmart and got something else. ARGHH!!!
And the beat goes on.........................
once they determine the problem, I'll repost. (That is...if they can)
--
BRUCE


"tomlives2000" wrote:

> This may not be much help or comfort but call the onecare live tech support.
> when I was running it they were very knowledgable and helpful. In my case i
> had the wrong version of msxml. It requires 4, I had 6. In the long run I
> uninstalled it on all machines because it was a resource hog. I am on
> battery power often and it slowed system startup significantly.
> "OKuma" <okuma@okumaware.com> wrote in message
> news:8F334178-55A6-4F1B-863D-33B218AB076B@microsoft.com...
> > Bruce,
> >
> > The only thing that I can find on this error has to do with the Volume
> > Shadow Copy.
> >
> > Try turning off the service 'Volume Shadow Copy' in the services console.
> >
> > Then try to uninstall / re-install your WLOC.
> >
> > Another option is to restore you computer a pervious Restore Point when
> > you know you machine was working properly.
> >
> > Hope this helps,
> >
> > OKuma
> >
> > "USAFA74" <USAFA74@discussions.microsoft.com> wrote in message
> > news:2C44D172-342A-4FB3-B68F-BA3D6EEE02CC@microsoft.com...
> >> Purchased a HP Pavillion a6013w w/ Windows Vista Home Premium loaded on
> >> it.
> >> Added Windows Live One Care (WLOC) and uninstalled Norton a few days
> >> later.
> >> Everything has been fine until about 2 weeks ago when a problem developed
> >> w/
> >> WLOC update.
> >> I began receiving error code 0x800423F3 for just about everything. My HP
> >> Total advisor will not open now. I cannot get WLOC to reinstall
> >> properly. I
> >> cannot perform a backup.
> >> Just seems to be a great cluster **** that continues. When I go to
> >> Windows
> >> support and they ask foir the product key but their system does not
> >> recognize
> >> it and they want $60 for support.
> >> I am dying here. Not a computer guru and I work from home.
> >> Any suggestions???
> >> --
> >> BRUCE
> >
>
>

I have had this problem with Dell 1520 for some weeks. things that will
not work and related to 0x800423f3 error code are:
-back up does not work
-Dell QuickSet does not work
-Restore point does not work
-SP1 installation does not work (normal win updates do)
In other words what I have seen so far that problem relates to a lot of
functions, possible few more that I have not ever come across yet. Dell
put me onto Microsoft to somehow "force" SP 1 installation which may fix
it..., still waiting for them to call me.


--
hannu
Posted via http://www.vistaheads.com

See the following

http://taurarian.mvps.org/WU_Vista/SP1.htm
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"hannu" <hannu.3fck0f@no-mx.forums.vistaheads.com> wrote in message news:hannu.3fck0f@no-mx.forums.vistaheads.com...
>
> I have had this problem with Dell 1520 for some weeks. things that will
> not work and related to 0x800423f3 error code are:
> -back up does not work
> -Dell QuickSet does not work
> -Restore point does not work
> -SP1 installation does not work (normal win updates do)
> In other words what I have seen so far that problem relates to a lot of
> functions, possible few more that I have not ever come across yet. Dell
> put me onto Microsoft to somehow "force" SP 1 installation which may fix
> it..., still waiting for them to call me.
>
>
> --
> hannu
> Posted via http://www.vistaheads.com
>