Windows Vista Premium-New PC Issue

Hi:

I just took delivery of a brand new Gateway desktop with Windows Vista
Premium installed. This is my 15th Gateway PC. Instead of the usual splash
screens and set-up screens on first power-up, the first screen states, "User
Account Disabled: please contact Administrator". I am then prompted for a
password. Tech support asked me to go to SAFE mode to try and "delete" the
password request, but there is no such option. I am new to Vista, and Gateway
told me all the restoration discs are on the hard drive. Since I cannot
access the computer, what is a work-around? Is there such an option to either
"delete" or reset the password, or do I reinstall the OS? I was suspicious
that my "new" Gateway PC is refurbished, but tech support informed me that
"Vista does this sometimes on initial boot-up". Tech support could not help
me further and instructed me to call customer service for a "PC exchange".
Needlesstosay, customer service told me to call tech support and figure out a
way to "gain access the computer". Frustrating.

Thank you.

Adam

adam wrote:

> Hi:
>
> I just took delivery of a brand new Gateway desktop with Windows Vista
> Premium installed. This is my 15th Gateway PC. Instead of the usual splash
> screens and set-up screens on first power-up, the first screen states,
> "User Account Disabled: please contact Administrator". I am then prompted
> for a password. Tech support asked me to go to SAFE mode to try and
> "delete" the password request, but there is no such option. I am new to
> Vista, and Gateway told me all the restoration discs are on the hard
> drive. Since I cannot access the computer, what is a work-around? Is there
> such an option to either "delete" or reset the password, or do I reinstall
> the OS? I was suspicious that my "new" Gateway PC is refurbished, but tech
> support informed me that "Vista does this sometimes on initial boot-up".
> Tech support could not help me further and instructed me to call customer
> service for a "PC exchange". Needlesstosay, customer service told me to
> call tech support and figure out a way to "gain access the computer".
> Frustrating.

Very frustrating and someone is indeed giving you the runaround. Return the
computer immediately for full credit or replacement. Don't mess around with
this because something is extremely fishy and it will only get worse from
here. Don't accept a repair on this machine, either. Take it back!

Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!

Adam,

I'm with Malke on this one, take it back, but if all attempts fail you might
try this.
http://home.eunet.no/~pnordahl/ntpasswd/

--
All the best,
SG


"adam" <adam@discussions.microsoft.com> wrote in message
news:147C6B53-47CC-494D-A537-69B9DAE13334@microsoft.com...
> Hi:
>
> I just took delivery of a brand new Gateway desktop with Windows Vista
> Premium installed. This is my 15th Gateway PC. Instead of the usual splash
> screens and set-up screens on first power-up, the first screen states,
> "User
> Account Disabled: please contact Administrator". I am then prompted for a
> password. Tech support asked me to go to SAFE mode to try and "delete" the
> password request, but there is no such option. I am new to Vista, and
> Gateway
> told me all the restoration discs are on the hard drive. Since I cannot
> access the computer, what is a work-around? Is there such an option to
> either
> "delete" or reset the password, or do I reinstall the OS? I was suspicious
> that my "new" Gateway PC is refurbished, but tech support informed me that
> "Vista does this sometimes on initial boot-up". Tech support could not
> help
> me further and instructed me to call customer service for a "PC exchange".
> Needlesstosay, customer service told me to call tech support and figure
> out a
> way to "gain access the computer". Frustrating.
>
> Thank you.
>
> Adam