I am trying to install Vista Ultimate on a new computer, clean install.
Issue is just after install is almost complete and windows restarts the
following message appears...
**the computer restarted unexpectedly or encountered an unexpected error.
Windows install cannot proceed. To install windows, click "OK" to restart the
computer, and then restart the installation." **
so I click "OK", system restarts and gives me the same message above. Then
it just continues to give me the same message everytime I hit "OK" and the
computer restarts. So, then on the last restart I hit F8 and that asked me
to choose a boot source, it listed, both my hard drives and the original
microsoft vista ultimate 64 bit dvd, so I choose the dvd and the issues
starts all over again after install. The hard drives are only formatted.
HELP!!!....
Some computer specs would help. Make/models of motherboard etc? What type
of hard drives? RAM? Graphics card? PSU?
If you built the computer yourself, are all components firmly seated, and
correctly wired to the power supply?
--
Jane, not plain 64 bit enabled :-)
Batteries not included. Braincell on vacation ;-)
MVP - Windows Shell/User
"Madtree" <Madtree@discussions.microsoft.com> wrote in message
news:11E47E1A-2CA2-41B5-9663-BF6BD30ACC0F@microsoft.com...
>I am trying to install Vista Ultimate on a new computer, clean install.
> Issue is just after install is almost complete and windows restarts the
> following message appears...
>
> **the computer restarted unexpectedly or encountered an unexpected error.
> Windows install cannot proceed. To install windows, click "OK" to restart
> the
> computer, and then restart the installation." **
>
> so I click "OK", system restarts and gives me the same message above.
> Then
> it just continues to give me the same message everytime I hit "OK" and the
> computer restarts. So, then on the last restart I hit F8 and that asked
> me
> to choose a boot source, it listed, both my hard drives and the original
> microsoft vista ultimate 64 bit dvd, so I choose the dvd and the issues
> starts all over again after install. The hard drives are only formatted.
> HELP!!!....
>
> -Thanks to anyone who can shed some light!!!
Thanks for responding Jane....Issue persists...I was on the phone with
Microsoft for almost 3 hrs. today w/ no success. If you can help in any
capacity, please!!
Here are My System Specs:
MOTHERBOARD: ASUS M2R32-MVP AMD 580X CROSSIFRE CHIPSET
CPU: AMD 64 X2 6000+ DUAL-CORE
GRAPHIC BOARDS: 2X SAPPHIRE ATI RADEON HD 2600XT (CROSSFIRE CONFIGURED)
MEM: 2X1GIG PC6400 DDR2/800 CORSAIR XMS XTREME
HARD DRIVES: DUAL MAXTOR 250GB SATA-II 3.0GBS 8MB CACHE 72OORPM
psu: 750watt thermaltake toughpower
Purchased from Cyberpower Inc.
Baldwin Park CA
Microsoft tech support ran me thru the standard install issues w/ vista
ultimate but no success, they are having another person call me tomorrow
between 5-7pm cent
I'm at my technical wits end...
Appreciate any advice/help/prayers
"Jane C" wrote:
> Some computer specs would help. Make/models of motherboard etc? What type
> of hard drives? RAM? Graphics card? PSU?
>
> If you built the computer yourself, are all components firmly seated, and
> correctly wired to the power supply?
>
> --
> Jane, not plain 64 bit enabled :-)
> Batteries not included. Braincell on vacation ;-)
> MVP - Windows Shell/User
>
> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
> news:11E47E1A-2CA2-41B5-9663-BF6BD30ACC0F@microsoft.com...
> >I am trying to install Vista Ultimate on a new computer, clean install.
> > Issue is just after install is almost complete and windows restarts the
> > following message appears...
> >
> > **the computer restarted unexpectedly or encountered an unexpected error.
> > Windows install cannot proceed. To install windows, click "OK" to restart
> > the
> > computer, and then restart the installation." **
> >
> > so I click "OK", system restarts and gives me the same message above.
> > Then
> > it just continues to give me the same message everytime I hit "OK" and the
> > computer restarts. So, then on the last restart I hit F8 and that asked
> > me
> > to choose a boot source, it listed, both my hard drives and the original
> > microsoft vista ultimate 64 bit dvd, so I choose the dvd and the issues
> > starts all over again after install. The hard drives are only formatted.
> > HELP!!!....
> >
> > -Thanks to anyone who can shed some light!!!
>
I would start by removing one of the graphic boards and providing the latest
drivers during the install. There have been a number of install problems
with certain ATI graphics cards. You could search this and the .general
site and see it there is a solution that matches your circumstances.
"Madtree" <Madtree@discussions.microsoft.com> wrote in message
news:F69FFFE7-B9B5-4062-A77A-D60A8F5BE7C2@microsoft.com...
> Thanks for responding Jane....Issue persists...I was on the phone with
> Microsoft for almost 3 hrs. today w/ no success. If you can help in any
> capacity, please!!
>
> Here are My System Specs:
>
> MOTHERBOARD: ASUS M2R32-MVP AMD 580X CROSSIFRE CHIPSET
>
> CPU: AMD 64 X2 6000+ DUAL-CORE
>
> GRAPHIC BOARDS: 2X SAPPHIRE ATI RADEON HD 2600XT (CROSSFIRE CONFIGURED)
>
> MEM: 2X1GIG PC6400 DDR2/800 CORSAIR XMS XTREME
>
> HARD DRIVES: DUAL MAXTOR 250GB SATA-II 3.0GBS 8MB CACHE 72OORPM
>
> psu: 750watt thermaltake toughpower
>
> Purchased from Cyberpower Inc.
> Baldwin Park CA
>
> Microsoft tech support ran me thru the standard install issues w/ vista
> ultimate but no success, they are having another person call me tomorrow
> between 5-7pm cent
>
> I'm at my technical wits end...
>
> Appreciate any advice/help/prayers
>
>
> "Jane C" wrote:
>
>> Some computer specs would help. Make/models of motherboard etc? What
>> type
>> of hard drives? RAM? Graphics card? PSU?
>>
>> If you built the computer yourself, are all components firmly seated, and
>> correctly wired to the power supply?
>>
>> --
>> Jane, not plain 64 bit enabled :-)
>> Batteries not included. Braincell on vacation ;-)
>> MVP - Windows Shell/User
>>
>> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
>> news:11E47E1A-2CA2-41B5-9663-BF6BD30ACC0F@microsoft.com...
>> >I am trying to install Vista Ultimate on a new computer, clean install.
>> > Issue is just after install is almost complete and windows restarts the
>> > following message appears...
>> >
>> > **the computer restarted unexpectedly or encountered an unexpected
>> > error.
>> > Windows install cannot proceed. To install windows, click "OK" to
>> > restart
>> > the
>> > computer, and then restart the installation." **
>> >
>> > so I click "OK", system restarts and gives me the same message above.
>> > Then
>> > it just continues to give me the same message everytime I hit "OK" and
>> > the
>> > computer restarts. So, then on the last restart I hit F8 and that
>> > asked
>> > me
>> > to choose a boot source, it listed, both my hard drives and the
>> > original
>> > microsoft vista ultimate 64 bit dvd, so I choose the dvd and the issues
>> > starts all over again after install. The hard drives are only
>> > formatted.
>> > HELP!!!....
>> >
>> > -Thanks to anyone who can shed some light!!!
>>
Have you tried disconnecting the hard drive you are not installing Vista on?
That is, perform the install with only one hard drive. The second one can
be reconnected after Vista is installed, if the install is successful.
"Madtree" <Madtree@discussions.microsoft.com> wrote in message
news:F69FFFE7-B9B5-4062-A77A-D60A8F5BE7C2@microsoft.com...
> Thanks for responding Jane....Issue persists...I was on the phone with
> Microsoft for almost 3 hrs. today w/ no success. If you can help in any
> capacity, please!!
>
> Here are My System Specs:
>
> MOTHERBOARD: ASUS M2R32-MVP AMD 580X CROSSIFRE CHIPSET
>
> CPU: AMD 64 X2 6000+ DUAL-CORE
>
> GRAPHIC BOARDS: 2X SAPPHIRE ATI RADEON HD 2600XT (CROSSFIRE CONFIGURED)
>
> MEM: 2X1GIG PC6400 DDR2/800 CORSAIR XMS XTREME
>
> HARD DRIVES: DUAL MAXTOR 250GB SATA-II 3.0GBS 8MB CACHE 72OORPM
>
> psu: 750watt thermaltake toughpower
>
> Purchased from Cyberpower Inc.
> Baldwin Park CA
>
> Microsoft tech support ran me thru the standard install issues w/ vista
> ultimate but no success, they are having another person call me tomorrow
> between 5-7pm cent
>
> I'm at my technical wits end...
>
> Appreciate any advice/help/prayers
>
>
> "Jane C" wrote:
>
>> Some computer specs would help. Make/models of motherboard etc? What
>> type
>> of hard drives? RAM? Graphics card? PSU?
>>
>> If you built the computer yourself, are all components firmly seated, and
>> correctly wired to the power supply?
>>
>> --
>> Jane, not plain 64 bit enabled :-)
>> Batteries not included. Braincell on vacation ;-)
>> MVP - Windows Shell/User
>>
>> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
>> news:11E47E1A-2CA2-41B5-9663-BF6BD30ACC0F@microsoft.com...
>> >I am trying to install Vista Ultimate on a new computer, clean install.
>> > Issue is just after install is almost complete and windows restarts the
>> > following message appears...
>> >
>> > **the computer restarted unexpectedly or encountered an unexpected
>> > error.
>> > Windows install cannot proceed. To install windows, click "OK" to
>> > restart
>> > the
>> > computer, and then restart the installation." **
>> >
>> > so I click "OK", system restarts and gives me the same message above.
>> > Then
>> > it just continues to give me the same message everytime I hit "OK" and
>> > the
>> > computer restarts. So, then on the last restart I hit F8 and that
>> > asked
>> > me
>> > to choose a boot source, it listed, both my hard drives and the
>> > original
>> > microsoft vista ultimate 64 bit dvd, so I choose the dvd and the issues
>> > starts all over again after install. The hard drives are only
>> > formatted.
>> > HELP!!!....
>> >
>> > -Thanks to anyone who can shed some light!!!
>>
Currently computer is down to one graphic card, one hard drive, one stick
mem, and all non-vital devices have been disabled. Another 3 hours with
microsoft yesterday. I will let microsoft know of the ATI situation you
refer too. Thanks for the help. Computer is still having the same reactions
to vista install......there is a device causing the problem we think, but
cannot find source of problem. This is pretty strange. Going to reformat
and go with win xp in a day or so if microsoft tech cannot fix. My phone
bill is probably high enough now.
"John Barnes" wrote:
> I would start by removing one of the graphic boards and providing the latest
> drivers during the install. There have been a number of install problems
> with certain ATI graphics cards. You could search this and the .general
> site and see it there is a solution that matches your circumstances.
>
> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
> news:F69FFFE7-B9B5-4062-A77A-D60A8F5BE7C2@microsoft.com...
> > Thanks for responding Jane....Issue persists...I was on the phone with
> > Microsoft for almost 3 hrs. today w/ no success. If you can help in any
> > capacity, please!!
> >
> > Here are My System Specs:
> >
> > MOTHERBOARD: ASUS M2R32-MVP AMD 580X CROSSIFRE CHIPSET
> >
> > CPU: AMD 64 X2 6000+ DUAL-CORE
> >
> > GRAPHIC BOARDS: 2X SAPPHIRE ATI RADEON HD 2600XT (CROSSFIRE CONFIGURED)
> >
> > MEM: 2X1GIG PC6400 DDR2/800 CORSAIR XMS XTREME
> >
> > HARD DRIVES: DUAL MAXTOR 250GB SATA-II 3.0GBS 8MB CACHE 72OORPM
> >
> > psu: 750watt thermaltake toughpower
> >
> > Purchased from Cyberpower Inc.
> > Baldwin Park CA
> >
> > Microsoft tech support ran me thru the standard install issues w/ vista
> > ultimate but no success, they are having another person call me tomorrow
> > between 5-7pm cent
> >
> > I'm at my technical wits end...
> >
> > Appreciate any advice/help/prayers
> >
> >
> > "Jane C" wrote:
> >
> >> Some computer specs would help. Make/models of motherboard etc? What
> >> type
> >> of hard drives? RAM? Graphics card? PSU?
> >>
> >> If you built the computer yourself, are all components firmly seated, and
> >> correctly wired to the power supply?
> >>
> >> --
> >> Jane, not plain 64 bit enabled :-)
> >> Batteries not included. Braincell on vacation ;-)
> >> MVP - Windows Shell/User
> >>
> >> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
> >> news:11E47E1A-2CA2-41B5-9663-BF6BD30ACC0F@microsoft.com...
> >> >I am trying to install Vista Ultimate on a new computer, clean install.
> >> > Issue is just after install is almost complete and windows restarts the
> >> > following message appears...
> >> >
> >> > **the computer restarted unexpectedly or encountered an unexpected
> >> > error.
> >> > Windows install cannot proceed. To install windows, click "OK" to
> >> > restart
> >> > the
> >> > computer, and then restart the installation." **
> >> >
> >> > so I click "OK", system restarts and gives me the same message above.
> >> > Then
> >> > it just continues to give me the same message everytime I hit "OK" and
> >> > the
> >> > computer restarts. So, then on the last restart I hit F8 and that
> >> > asked
> >> > me
> >> > to choose a boot source, it listed, both my hard drives and the
> >> > original
> >> > microsoft vista ultimate 64 bit dvd, so I choose the dvd and the issues
> >> > starts all over again after install. The hard drives are only
> >> > formatted.
> >> > HELP!!!....
> >> >
> >> > -Thanks to anyone who can shed some light!!!
> >>
>
>
Good luck. Hope you got elevated high enough to have a good tech. Most of
the starter techs just input keyword and read what comes back, whether it
makes sense to the situation or not.
Let us know how you get it resolved.
"Madtree" <Madtree@discussions.microsoft.com> wrote in message
news:FB4DBA09-F517-4B3E-9D83-321A631DAE29@microsoft.com...
> Currently computer is down to one graphic card, one hard drive, one stick
> mem, and all non-vital devices have been disabled. Another 3 hours with
> microsoft yesterday. I will let microsoft know of the ATI situation you
> refer too. Thanks for the help. Computer is still having the same
> reactions
> to vista install......there is a device causing the problem we think, but
> cannot find source of problem. This is pretty strange. Going to reformat
> and go with win xp in a day or so if microsoft tech cannot fix. My phone
> bill is probably high enough now.
>
> "John Barnes" wrote:
>
>> I would start by removing one of the graphic boards and providing the
>> latest
>> drivers during the install. There have been a number of install problems
>> with certain ATI graphics cards. You could search this and the .general
>> site and see it there is a solution that matches your circumstances.
>>
>> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
>> news:F69FFFE7-B9B5-4062-A77A-D60A8F5BE7C2@microsoft.com...
>> > Thanks for responding Jane....Issue persists...I was on the phone with
>> > Microsoft for almost 3 hrs. today w/ no success. If you can help in
>> > any
>> > capacity, please!!
>> >
>> > Here are My System Specs:
>> >
>> > MOTHERBOARD: ASUS M2R32-MVP AMD 580X CROSSIFRE CHIPSET
>> >
>> > CPU: AMD 64 X2 6000+ DUAL-CORE
>> >
>> > GRAPHIC BOARDS: 2X SAPPHIRE ATI RADEON HD 2600XT (CROSSFIRE CONFIGURED)
>> >
>> > MEM: 2X1GIG PC6400 DDR2/800 CORSAIR XMS XTREME
>> >
>> > HARD DRIVES: DUAL MAXTOR 250GB SATA-II 3.0GBS 8MB CACHE 72OORPM
>> >
>> > psu: 750watt thermaltake toughpower
>> >
>> > Purchased from Cyberpower Inc.
>> > Baldwin Park CA
>> >
>> > Microsoft tech support ran me thru the standard install issues w/ vista
>> > ultimate but no success, they are having another person call me
>> > tomorrow
>> > between 5-7pm cent
>> >
>> > I'm at my technical wits end...
>> >
>> > Appreciate any advice/help/prayers
>> >
>> >
>> > "Jane C" wrote:
>> >
>> >> Some computer specs would help. Make/models of motherboard etc? What
>> >> type
>> >> of hard drives? RAM? Graphics card? PSU?
>> >>
>> >> If you built the computer yourself, are all components firmly seated,
>> >> and
>> >> correctly wired to the power supply?
>> >>
>> >> --
>> >> Jane, not plain 64 bit enabled :-)
>> >> Batteries not included. Braincell on vacation ;-)
>> >> MVP - Windows Shell/User
>> >>
>> >> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
>> >> news:11E47E1A-2CA2-41B5-9663-BF6BD30ACC0F@microsoft.com...
>> >> >I am trying to install Vista Ultimate on a new computer, clean
>> >> >install.
>> >> > Issue is just after install is almost complete and windows restarts
>> >> > the
>> >> > following message appears...
>> >> >
>> >> > **the computer restarted unexpectedly or encountered an unexpected
>> >> > error.
>> >> > Windows install cannot proceed. To install windows, click "OK" to
>> >> > restart
>> >> > the
>> >> > computer, and then restart the installation." **
>> >> >
>> >> > so I click "OK", system restarts and gives me the same message
>> >> > above.
>> >> > Then
>> >> > it just continues to give me the same message everytime I hit "OK"
>> >> > and
>> >> > the
>> >> > computer restarts. So, then on the last restart I hit F8 and that
>> >> > asked
>> >> > me
>> >> > to choose a boot source, it listed, both my hard drives and the
>> >> > original
>> >> > microsoft vista ultimate 64 bit dvd, so I choose the dvd and the
>> >> > issues
>> >> > starts all over again after install. The hard drives are only
>> >> > formatted.
>> >> > HELP!!!....
>> >> >
>> >> > -Thanks to anyone who can shed some light!!!
>> >>
>>
>>
Incidentally you hit F8 too early. You have to wait until the last page of
POST before hitting F8 if you want to see if you can get into safe mode.
You have the same BIOS function key I have, and you get the boot device
screen. You have to wait until the point where the BIOS no longer controls
the function keys before you can pass the F8 to the Microsoft boot up
process.
"Madtree" <Madtree@discussions.microsoft.com> wrote in message
news:FB4DBA09-F517-4B3E-9D83-321A631DAE29@microsoft.com...
> Currently computer is down to one graphic card, one hard drive, one stick
> mem, and all non-vital devices have been disabled. Another 3 hours with
> microsoft yesterday. I will let microsoft know of the ATI situation you
> refer too. Thanks for the help. Computer is still having the same
> reactions
> to vista install......there is a device causing the problem we think, but
> cannot find source of problem. This is pretty strange. Going to reformat
> and go with win xp in a day or so if microsoft tech cannot fix. My phone
> bill is probably high enough now.
>
> "John Barnes" wrote:
>
>> I would start by removing one of the graphic boards and providing the
>> latest
>> drivers during the install. There have been a number of install problems
>> with certain ATI graphics cards. You could search this and the .general
>> site and see it there is a solution that matches your circumstances.
>>
>> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
>> news:F69FFFE7-B9B5-4062-A77A-D60A8F5BE7C2@microsoft.com...
>> > Thanks for responding Jane....Issue persists...I was on the phone with
>> > Microsoft for almost 3 hrs. today w/ no success. If you can help in
>> > any
>> > capacity, please!!
>> >
>> > Here are My System Specs:
>> >
>> > MOTHERBOARD: ASUS M2R32-MVP AMD 580X CROSSIFRE CHIPSET
>> >
>> > CPU: AMD 64 X2 6000+ DUAL-CORE
>> >
>> > GRAPHIC BOARDS: 2X SAPPHIRE ATI RADEON HD 2600XT (CROSSFIRE CONFIGURED)
>> >
>> > MEM: 2X1GIG PC6400 DDR2/800 CORSAIR XMS XTREME
>> >
>> > HARD DRIVES: DUAL MAXTOR 250GB SATA-II 3.0GBS 8MB CACHE 72OORPM
>> >
>> > psu: 750watt thermaltake toughpower
>> >
>> > Purchased from Cyberpower Inc.
>> > Baldwin Park CA
>> >
>> > Microsoft tech support ran me thru the standard install issues w/ vista
>> > ultimate but no success, they are having another person call me
>> > tomorrow
>> > between 5-7pm cent
>> >
>> > I'm at my technical wits end...
>> >
>> > Appreciate any advice/help/prayers
>> >
>> >
>> > "Jane C" wrote:
>> >
>> >> Some computer specs would help. Make/models of motherboard etc? What
>> >> type
>> >> of hard drives? RAM? Graphics card? PSU?
>> >>
>> >> If you built the computer yourself, are all components firmly seated,
>> >> and
>> >> correctly wired to the power supply?
>> >>
>> >> --
>> >> Jane, not plain 64 bit enabled :-)
>> >> Batteries not included. Braincell on vacation ;-)
>> >> MVP - Windows Shell/User
>> >>
>> >> "Madtree" <Madtree@discussions.microsoft.com> wrote in message
>> >> news:11E47E1A-2CA2-41B5-9663-BF6BD30ACC0F@microsoft.com...
>> >> >I am trying to install Vista Ultimate on a new computer, clean
>> >> >install.
>> >> > Issue is just after install is almost complete and windows restarts
>> >> > the
>> >> > following message appears...
>> >> >
>> >> > **the computer restarted unexpectedly or encountered an unexpected
>> >> > error.
>> >> > Windows install cannot proceed. To install windows, click "OK" to
>> >> > restart
>> >> > the
>> >> > computer, and then restart the installation." **
>> >> >
>> >> > so I click "OK", system restarts and gives me the same message
>> >> > above.
>> >> > Then
>> >> > it just continues to give me the same message everytime I hit "OK"
>> >> > and
>> >> > the
>> >> > computer restarts. So, then on the last restart I hit F8 and that
>> >> > asked
>> >> > me
>> >> > to choose a boot source, it listed, both my hard drives and the
>> >> > original
>> >> > microsoft vista ultimate 64 bit dvd, so I choose the dvd and the
>> >> > issues
>> >> > starts all over again after install. The hard drives are only
>> >> > formatted.
>> >> > HELP!!!....
>> >> >
>> >> > -Thanks to anyone who can shed some light!!!
>> >>
>>
>>
I had the same issue.... attempted installing several times and PC would reboot during installation after "Windows is Preparing to Start for the First time".
I found in the BIOS i had enabled Q Fan and Other Power Management Tweaks.
Disabled those (so much for being nice to the environment) and all is well.
Specs:
CPU: AMD 64 x2 5000
MOBO: Asus M2N4-SLI (old bios - haven't updated yet)
VID: SAPPHIRE HD 2400 PRO
RAM: OCZ 2GB PC2-6400 (800MHZ)
HD: 1 SATA 500GB SEAGATE
3 IDE DRIVES
DVD: PIONEER 112D
i noticed we had similar specs... will update bios and hope the power management and fan controls come back.
Vista Ultimate Install Headache 
64 bit enabled :-)
Linear Mode
