Going round and round in circles, all support sources useless so far. Any
help would be really appreciated.
3 Days ago I had a Compaq notebook (6720s) that was working OK, although USB
functionality was pretty random.
Then I tried to install Vista SP1 as offered by Windows Update. The install
failed. 2 different System Restore points also fail.... Terrific.
System no longer shows DVD drive in My Computer or Computer Management, but
it shows in Device Manager as not working, no drivers. My printer (USB), no
longer works, nor my external hard drive, (USB), nor apparently anything on
a USB port. Everything else seems OK, apart from System Restore of course.
I've tried the Filters fix that everyone seems to suggest. No good.
Microsoft will not give me their much-trumpeted free support on SP1 as my
Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system
restore using F11 on start up. Tried that, and guess what, no restore
points shown....
Catch 22, 44, and 66 as far as I can see.
No idea where to go next. I've tried some other stuff, but if anyone can
give me a steer to at least try thinking about other directions.
On Mon, 11 Aug 2008 17:38:24 +0300, "Andy G" <georgi66@otenet.gr>
wrote:
>Microsoft will not give me their much-trumpeted free support on SP1 as my
>Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system
>restore using F11 on start up. Tried that, and guess what, no restore
>points shown....
I believe that HP was telling you to run System RECOVERY which takes
your computer back to the same condition it was in when you took it
out of the box.
If you hit F11 and weren't offered that option... did you delete the D
partition that was on the computer when you bought it? Did you ever
make recovery discs from it?
"DDW" <ddwright@KILLSPAMcomcast.net> wrote in message
news:ahm0a4tcjdlvl4m2p9ul3r6au1iv3brt40@4ax.com...
> On Mon, 11 Aug 2008 17:38:24 +0300, "Andy G" <georgi66@otenet.gr>
> wrote:
>
>>Microsoft will not give me their much-trumpeted free support on SP1 as my
>>Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system
>>restore using F11 on start up. Tried that, and guess what, no restore
>>points shown....
>
> I believe that HP was telling you to run System RECOVERY which takes
> your computer back to the same condition it was in when you took it
> out of the box.
>
> If you hit F11 and weren't offered that option... did you delete the D
> partition that was on the computer when you bought it? Did you ever
> make recovery discs from it?
There is a 'switch' in BIOS which allows F11 to access the recovery
partition.. seems like an over the top way to fix USB probs though..
Not sure whether we are talking about the same thing. I understood that HP
were suggesting some sort of recovery process that emulated MS System
Restore. And it looked exactly like that. A "table" that appeared to offer
a choice of restore points except it was not populated with any choices....
To answer your other questions. No I did not delete the D partition, and
Yes I made recovery disks. If I can use the recovery disks; my drive is
not recognised, remember, will that not lose all my installed apps etc etc.
and take me back to Day 1? Not sure I want to do that if I can avoid it.
Andy
"DDW" <ddwright@KILLSPAMcomcast.net> wrote in message
news:ahm0a4tcjdlvl4m2p9ul3r6au1iv3brt40@4ax.com...
> On Mon, 11 Aug 2008 17:38:24 +0300, "Andy G" <georgi66@otenet.gr>
> wrote:
>
>>Microsoft will not give me their much-trumpeted free support on SP1 as my
>>Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system
>>restore using F11 on start up. Tried that, and guess what, no restore
>>points shown....
>
> I believe that HP was telling you to run System RECOVERY which takes
> your computer back to the same condition it was in when you took it
> out of the box.
>
> If you hit F11 and weren't offered that option... did you delete the D
> partition that was on the computer when you bought it? Did you ever
> make recovery discs from it?
YES, you lose everything!
To go that path, go into BIOS(setup) at computer power on, hit F2 or
DELETE(it will tell you which Key at bottom of screen), set DVD Drive to be
1st in Boot Order, have disk inserted in drive; reboot, reinstall Vista
--
Mick Murphy - Qld - Australia
"Andy G" wrote:
> Not sure whether we are talking about the same thing. I understood that HP
> were suggesting some sort of recovery process that emulated MS System
> Restore. And it looked exactly like that. A "table" that appeared to offer
> a choice of restore points except it was not populated with any choices....
>
> To answer your other questions. No I did not delete the D partition, and
> Yes I made recovery disks. If I can use the recovery disks; my drive is
> not recognised, remember, will that not lose all my installed apps etc etc.
> and take me back to Day 1? Not sure I want to do that if I can avoid it.
>
> Andy
>
>
> "DDW" <ddwright@KILLSPAMcomcast.net> wrote in message
> news:ahm0a4tcjdlvl4m2p9ul3r6au1iv3brt40@4ax.com...
> > On Mon, 11 Aug 2008 17:38:24 +0300, "Andy G" <georgi66@otenet.gr>
> > wrote:
> >
> >>Microsoft will not give me their much-trumpeted free support on SP1 as my
> >>Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system
> >>restore using F11 on start up. Tried that, and guess what, no restore
> >>points shown....
> >
> > I believe that HP was telling you to run System RECOVERY which takes
> > your computer back to the same condition it was in when you took it
> > out of the box.
> >
> > If you hit F11 and weren't offered that option... did you delete the D
> > partition that was on the computer when you bought it? Did you ever
> > make recovery discs from it?
>
>
On Mon, 11 Aug 2008 22:57:09 +0300, "Andy G" <georgi66@otenet.gr>
wrote:
>Not sure whether we are talking about the same thing. I understood that HP
>were suggesting some sort of recovery process that emulated MS System
>Restore. And it looked exactly like that. A "table" that appeared to offer
>a choice of restore points except it was not populated with any choices....
Welp... I think you said that none of those options worked, right?
>To answer your other questions. No I did not delete the D partition, and
>Yes I made recovery disks. If I can use the recovery disks; my drive is
>not recognised, remember, will that not lose all my installed apps etc etc.
>and take me back to Day 1? Not sure I want to do that if I can avoid it.
Like Mick said: set your BIOS to boot from the CD/DVD drive first,
boot to your recovery DVD and then initiate a complete recovery.
You might beg/borrow/steal an external drive to copy all of your
important files to before performing that totally destructive
operation.
And you might give some serious thought about getting backup software
- such as Acronis True Image - and instituting a frequent and
consistetn backup schedule.
Thanks for your constructive, but somewhat scary suggestions. I may have to
go that route, but I really want to exhaust other options first, unless my
problem sounds to you as though there is no other solution?
Bit confused about DDW's point re backing up to an external drive. I think
I mentioned in my original post that I already have an external drive, which
the system no longer "sees". And, yes, I already use Acronis, but of
course, I cannot get to my archives....
Seems like Microsoft got me every way I turn. I wouldn't mind so much if
they didn't give you all that bull about only offering you updates that are
suitable for your PC, implication = are not going to totally screw you
up....
Andy
"DDW" <ddwright@KILLSPAMcomcast.net> wrote in message
news:9iq1a4pm0jhaijnvso8arqd0cgc407djnr@4ax.com...
> On Mon, 11 Aug 2008 22:57:09 +0300, "Andy G" <georgi66@otenet.gr>
> wrote:
>
>>Not sure whether we are talking about the same thing. I understood that
>>HP
>>were suggesting some sort of recovery process that emulated MS System
>>Restore. And it looked exactly like that. A "table" that appeared to
>>offer
>>a choice of restore points except it was not populated with any
>>choices....
>
> Welp... I think you said that none of those options worked, right?
>
>>To answer your other questions. No I did not delete the D partition, and
>>Yes I made recovery disks. If I can use the recovery disks; my drive is
>>not recognised, remember, will that not lose all my installed apps etc
>>etc.
>>and take me back to Day 1? Not sure I want to do that if I can avoid it.
>
> Like Mick said: set your BIOS to boot from the CD/DVD drive first,
> boot to your recovery DVD and then initiate a complete recovery.
>
> You might beg/borrow/steal an external drive to copy all of your
> important files to before performing that totally destructive
> operation.
>
> And you might give some serious thought about getting backup software
> - such as Acronis True Image - and instituting a frequent and
> consistetn backup schedule.
You appear to have internet capability... did you go to the HP website,
download the drivers specific to your laptop and re-install them? SP1 may
have installed generics crippling your specific hardware.
"Andy G" <georgi66@otenet.gr> wrote in message
news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl...
> Going round and round in circles, all support sources useless so far. Any
> help would be really appreciated.
>
> 3 Days ago I had a Compaq notebook (6720s) that was working OK, although
USB
> functionality was pretty random.
>
> Then I tried to install Vista SP1 as offered by Windows Update. The
install
> failed. 2 different System Restore points also fail.... Terrific.
>
> System no longer shows DVD drive in My Computer or Computer Management,
but
> it shows in Device Manager as not working, no drivers. My printer (USB),
no
> longer works, nor my external hard drive, (USB), nor apparently anything
on
> a USB port. Everything else seems OK, apart from System Restore of
course.
>
> I've tried the Filters fix that everyone seems to suggest. No good.
>
> Microsoft will not give me their much-trumpeted free support on SP1 as my
> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a system
> restore using F11 on start up. Tried that, and guess what, no restore
> points shown....
>
> Catch 22, 44, and 66 as far as I can see.
>
> No idea where to go next. I've tried some other stuff, but if anyone can
> give me a steer to at least try thinking about other directions.
>
> Thanks in advance.
>
> Andy
>
Yeah, I did that, but I couldn't actually see a driver for the DVD drive
hardware or for USB support. Any chance you could suggest which driver I
need?
Also, the machine was only bought in February of this year, and a lot of the
drivers pre-date that so I'm assuming I already have them.
Thanks
Andy
"Mark H" <jmhonzell@nospam.comcast.net> wrote in message
news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl...
> You appear to have internet capability... did you go to the HP website,
> download the drivers specific to your laptop and re-install them? SP1 may
> have installed generics crippling your specific hardware.
>
> Make sure you get the right 6720 model.
> Here's the linke to the 6720s:
> http://h20000.www2.hp.com/bizsupport...&lang=en&cc=us
>
>
> "Andy G" <georgi66@otenet.gr> wrote in message
> news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl...
>> Going round and round in circles, all support sources useless so far.
>> Any
>> help would be really appreciated.
>>
>> 3 Days ago I had a Compaq notebook (6720s) that was working OK, although
> USB
>> functionality was pretty random.
>>
>> Then I tried to install Vista SP1 as offered by Windows Update. The
> install
>> failed. 2 different System Restore points also fail.... Terrific.
>>
>> System no longer shows DVD drive in My Computer or Computer Management,
> but
>> it shows in Device Manager as not working, no drivers. My printer (USB),
> no
>> longer works, nor my external hard drive, (USB), nor apparently anything
> on
>> a USB port. Everything else seems OK, apart from System Restore of
> course.
>>
>> I've tried the Filters fix that everyone seems to suggest. No good.
>>
>> Microsoft will not give me their much-trumpeted free support on SP1 as my
>> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a
>> system
>> restore using F11 on start up. Tried that, and guess what, no restore
>> points shown....
>>
>> Catch 22, 44, and 66 as far as I can see.
>>
>> No idea where to go next. I've tried some other stuff, but if anyone can
>> give me a steer to at least try thinking about other directions.
>>
>> Thanks in advance.
>>
>> Andy
>>
>
>
The vendor's older drivers may be better than a generic up-to-date MS
driver.
I don't know exactly which model of 6720 you are using.
But, apparently there is a BIOS update 19Jun08 that may apply. I'd start
there.
"Andy G" <georgi66@otenet.gr> wrote in message
news:uiCq3EI$IHA.3396@TK2MSFTNGP03.phx.gbl...
> Yeah, I did that, but I couldn't actually see a driver for the DVD drive
> hardware or for USB support. Any chance you could suggest which driver I
> need?
>
> Also, the machine was only bought in February of this year, and a lot of
the
> drivers pre-date that so I'm assuming I already have them.
>
> Thanks
>
> Andy
>
>
> "Mark H" <jmhonzell@nospam.comcast.net> wrote in message
> news:OAfSemH$IHA.2056@TK2MSFTNGP05.phx.gbl...
> > You appear to have internet capability... did you go to the HP website,
> > download the drivers specific to your laptop and re-install them? SP1
may
> > have installed generics crippling your specific hardware.
> >
> > Make sure you get the right 6720 model.
> > Here's the linke to the 6720s:
> > http://h20000.www2.hp.com/bizsupport...&lang=en&cc=us
> >
> >
> > "Andy G" <georgi66@otenet.gr> wrote in message
> > news:Oohtq$7%23IHA.4772@TK2MSFTNGP06.phx.gbl...
> >> Going round and round in circles, all support sources useless so far.
> >> Any
> >> help would be really appreciated.
> >>
> >> 3 Days ago I had a Compaq notebook (6720s) that was working OK,
although
> > USB
> >> functionality was pretty random.
> >>
> >> Then I tried to install Vista SP1 as offered by Windows Update. The
> > install
> >> failed. 2 different System Restore points also fail.... Terrific.
> >>
> >> System no longer shows DVD drive in My Computer or Computer Management,
> > but
> >> it shows in Device Manager as not working, no drivers. My printer
(USB),
> > no
> >> longer works, nor my external hard drive, (USB), nor apparently
anything
> > on
> >> a USB port. Everything else seems OK, apart from System Restore of
> > course.
> >>
> >> I've tried the Filters fix that everyone seems to suggest. No good.
> >>
> >> Microsoft will not give me their much-trumpeted free support on SP1 as
my
> >> Windows (Home Basic), is OEM. Hewlett Packard just suggest doing a
> >> system
> >> restore using F11 on start up. Tried that, and guess what, no restore
> >> points shown....
> >>
> >> Catch 22, 44, and 66 as far as I can see.
> >>
> >> No idea where to go next. I've tried some other stuff, but if anyone
can
> >> give me a steer to at least try thinking about other directions.
> >>
> >> Thanks in advance.
> >>
> >> Andy
> >>
> >
> >
>
Vista SP1 has crippled my PC! 
Linear Mode
