never received copy of vista

Help!! I bought a laptop in December and filled out the information online
and paid the postage to get the VISTA upgrade. I have never received my
copy. I have called Dell several times and never get a straight answer
except to say that it was shipped and delivered. I never received it. Does
anyone know who I can contact to directly speak with someone to help me get
my copy of vista??

You need to contact Dell.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

----------------------------------------------------------------------

"formydals" <formydals@discussions.microsoft.com> wrote in message
newsBF8DB11-15F6-4536-9D33-8241ADDF2AA9@microsoft.com...
Help!! I bought a laptop in December and filled out the information online
and paid the postage to get the VISTA upgrade. I have never received my
copy. I have called Dell several times and never get a straight answer
except to say that it was shipped and delivered. I never received it. Does
anyone know who I can contact to directly speak with someone to help me get
my copy of vista??

The problem lies with Dell. If they sent you a copy then they should have
all the carriage details - date sent, Carrier used, etc. If it has got lost
in transit then you need to claim from the carrier.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"formydals" <formydals@discussions.microsoft.com> wrote in message
newsBF8DB11-15F6-4536-9D33-8241ADDF2AA9@microsoft.com...
> Help!! I bought a laptop in December and filled out the information online
> and paid the postage to get the VISTA upgrade. I have never received my
> copy. I have called Dell several times and never get a straight answer
> except to say that it was shipped and delivered. I never received it.
> Does
> anyone know who I can contact to directly speak with someone to help me
> get
> my copy of vista??

Except the shipper has to file any claims for lost shipments with most
carriers.

"John Barnett MVP" <freelanceit@mvps.org.NOSPAM> wrote in message
news:upFsFjZ5HHA.600@TK2MSFTNGP05.phx.gbl...
> The problem lies with Dell. If they sent you a copy then they should have
> all the carriage details - date sent, Carrier used, etc. If it has got
> lost in transit then you need to claim from the carrier.
>
> --
> John Barnett MVP
> Associate Expert
> Windows - Shell/User
>
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
>
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable
> for any direct, indirect, incidental or consequential damages arising out
> of the use of, or inability to use, information or opinions expressed in
> this mail/post..
>
> "formydals" <formydals@discussions.microsoft.com> wrote in message
> newsBF8DB11-15F6-4536-9D33-8241ADDF2AA9@microsoft.com...
>> Help!! I bought a laptop in December and filled out the information
>> online
>> and paid the postage to get the VISTA upgrade. I have never received my
>> copy. I have called Dell several times and never get a straight answer
>> except to say that it was shipped and delivered. I never received it.
>> Does
>> anyone know who I can contact to directly speak with someone to help me
>> get
>> my copy of vista??
>

I also never received my upgrade after complying with their offer. Received an email stating that I had complied and would receive it within 4-6 weeks, but never did. Now it's August...

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com

What does Gateway have to say about it.
I think Gateway keeps a record of your computer's serial number and can tell
you all kinds of stuff about your particular machine. And hopefully it can
tell you when and how the update was shipped or when or if they received
the necessary upgrade info from you.

-Paul Randall

<Cynthia Bishop> wrote in message
news:200782711452cynthiakbishop@gmail.com...
>I also never received my upgrade after complying with their offer.
>Received an email stating that I had complied and would receive it within
>4-6 weeks, but never did. Now it's August...
>
> EggHeadCafe - .NET Developer Portal of Choice
> http://www.eggheadcafe.com