It seems most manufacturers and stores still don't consider a few dead pixels
at the time of product delivery to be a defective product. Yet most buyers
do.
1. Just what percentage of TVs and PC monitors have even one dead/stuck pixel?
Apparently that percentage is quite low. Yet no store (including online) is
willing to go far enough to do what I suggest (I have made the suggestion to
4 of them, and all of them eventually replied saying their existing policy is
in line with manufacturer and industry standards ... which of course is a bunch
of male bovine feces).
My suggestion:
Some stores should offer LCD TVs and LCD PC monitors with a price increment
or add on assurance that there will be absolutely zero dead pixels or they
(the store itself, not sending customers to the manufacturer) replace the
whole unit, plus cover the return and re-ship delivery costs, to ensure that
the customer gets a unit that has zero dead pixels (and stays that way for
a minimum period of 30 days after arrival of the non-defective unit).
If the percentage of units with even one dead pixel is less than 1%, then a
store can actually make a profit by charging a 3% premium for this kind of
service. That would make a $400 unit cost $412.
2. If you had a choice, for the exact model of LCD TV or LCD PC monitor you
wanted to buy, at one (reasonable) price for the unit with an industry
standard dead pixel replacement policy, and another at 3% higher price
with an absolute zero dead pixel policy, which would you choose?
I believe a large part of the market would choose the zero dead pixel policy,
especially for PC monitors or expensive large screen TVs. If that is true,
then a retailer offering such a policy could benefit not only from the premium
offering itself, but also from the market sector growth (until every retailer
discovered this).
The retailers who do get back defective units might be able to negotiate with
the manufacturers to refund their costs, or compensate for them. Or they may
choose to sell the items at a discount and boost their profit over that of
the zero dead pixel assurance plan itself.
3. How many people would be willing to buy a TV or PC monitor with a few dead
pixels (and a known number) at some discount based on how many pixels are
dead?
I think the answer to #3 would be "a few". It might be enough for retailers
to sell off the defective units as "disclosed defective" and not have to deal
with manufactures.
Or this might get more retailers to put more pressure on manufacturers to
improve their delivered yields. If the percentage of defective units are as
low as manufacturers say, it should not be that much of a price increase to
just toss the bad ones in the trash (or more likely, sell them off for parts
scavengers or other places).
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| Phil Howard KA9WGN (email for humans: first name in lower case at ipal.net) |
In alt.tv.tech.hdtv Ed Light <nobody@nobody.there> wrote:
| If you buy at a place that lets you return it if you don't like it, such
| as Staples, then you're covered against being stuck with dead pixels.
|
| Though I don't know if that covers replacement, or just refunds.
The selection at Staples is horrible.
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| Phil Howard KA9WGN (email for humans: first name in lower case at ipal.net) |
On Tue, 15 Apr 2008 16:31:49 +0000, phil-news-nospam wrote:
> In alt.tv.tech.hdtv Ed Light <nobody@nobody.there> wrote:
>
> | If you buy at a place that lets you return it if you don't like it,
> such | as Staples, then you're covered against being stuck with dead
> pixels. |
> | Though I don't know if that covers replacement, or just refunds.
>
> The selection at Staples is horrible.
I bought a 37" Envision from them that works great for $599.99. Excellent
picture. Lot's of inputs. Smart VGA connector. Excellent ATSC/NTSC/QAM
tuner. Selection may be limited, but it was perfect for me.:-)
phil-news-nospam@ipal.net wrote:
> It seems most manufacturers and stores still don't consider a few dead pixels
> at the time of product delivery to be a defective product. Yet most buyers
> do.
In alt.tv.tech.hdtv Wes Newell <w.newell@takeoutverizon.net> wrote:
| On Tue, 15 Apr 2008 16:31:49 +0000, phil-news-nospam wrote:
|
|> In alt.tv.tech.hdtv Ed Light <nobody@nobody.there> wrote:
|>
|> | If you buy at a place that lets you return it if you don't like it,
|> such | as Staples, then you're covered against being stuck with dead
|> pixels. |
|> | Though I don't know if that covers replacement, or just refunds.
|>
|> The selection at Staples is horrible.
|
| I bought a 37" Envision from them that works great for $599.99. Excellent
| picture. Lot's of inputs. Smart VGA connector. Excellent ATSC/NTSC/QAM
| tuner. Selection may be limited, but it was perfect for me.:-)
How many RF inputs? 1? 2? 3? Can it do OTA channels on all RF inputs?
How many HDMI/DVI inputs?
What do you mean by "Smart VGA connector"? It can detect any PC graphical
format? How wide a range of vertical (especially LOW end vertical Hz) can
it do?
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In alt.tv.tech.hdtv Rat River Cemetary <dead@rat.here> wrote:
| phil-news-nospam@ipal.net wrote:
|> It seems most manufacturers and stores still don't consider a few dead pixels
|> at the time of product delivery to be a defective product. Yet most buyers
|> do.
|
| Buy Samsung. They have zero dead pixel policy.
According to Newegg, they do not in the USA. I have seen reports about this
policy in some other countries, like Australia. But I have seen none for the
USA.
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| Phil Howard KA9WGN (email for humans: first name in lower case at ipal.net) |
> According to Newegg, they do not in the USA. I have seen reports about this
> policy in some other countries, like Australia. But I have seen none for the
> USA.
>
It is international policy so NewEgg must replace the monitor too so
long as it is within 14 days of purchase.
What is Samsung's policy on dead pixels?
Answer
Samsung monitor products conform to the ISO 13406-2 standard with
regards to dead or missing pixels.
All LCD monitors:
Within 14 days of purchase if the monitor has 1 dead pixel or more
anywhere on the screen you are entitled to go back to the place of
purchase for them to replace it for you.
15/17" LCD monitors:
Outside the 14 days of purchase, if there is 1 dead pixel within an 8cm
x 8cm squared box in the middle of the monitor we will replace it under
the warranty. Outside the 8cm x 8cm squared box there needs to be 3 or
more dead pixels before we can replace the monitor.
19/21/24" LCD monitors:
Outside the 14 days of purchase if you have 1 or more dead pixels
anywhere on the screen we will replace it for you under warranty.
32/40" LCD monitors:
Outside the 14 days of purchase you require 3 or more dead pixels
anywhere on the screen before we can replace it.
For product support please contact our Customer Support department on
1300 362 603.
In alt.tv.tech.hdtv Dave Seven <notfor@email.invalid> wrote:
| phil-news-nospam@ipal.net wrote:
|
|> According to Newegg, they do not in the USA. I have seen reports about this
|> policy in some other countries, like Australia. But I have seen none for the
|> USA.
|>
| It is international policy so NewEgg must replace the monitor too so
| long as it is within 14 days of purchase.
|
| http://erms.samsungelectronics.com/c...PROD_SUB_ID=28
Where on this _Australia_ page does it say it applies to other countries?
Better yet, where is the _USA_ page that details this? I looked for it a
while back and it is nowhere to be found.
[snip snip]
| For product support please contact our Customer Support department on
| 1300 362 603.
I'm guessing that is an Australia number. You have the USA number?
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|WARNING: Due to extreme spam, I no longer see any articles originating from |
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| Phil Howard KA9WGN (email for humans: first name in lower case at ipal.net) |
They automatically detect my IP address as coming from Canada and
redirect me to Canada support. Should be the same number though. Just
got to www.samsung.com and click on support then telephone logo in the
bottom left to make sure.
LCD dead pixel policies 
Linear Mode
