My ST373207LW (Cheetah 10K.7 series) is developing major write errors
after less than 4 years. It's still in warranty, so I should be able to
get it replaced OK. (BTW, how long does Seagate warranty replacement
usually take?)
Yet I have much older Seagate SCSI drives (in the same machine) that are
still going strong. Are the older ones more reliable, or is the failure
of my 10K.7 model "just one of those things"?
Percival P. Cassidy wrote in news:thnqj.22$bI6.2@newsfe02.lga
> My ST373207LW (Cheetah 10K.7 series) is developing major write errors
> after less than 4 years. It's still in warranty, so I should be able to
> get it replaced OK. (BTW, how long does Seagate warranty replacement
> usually take?)
>
> Yet I have much older Seagate SCSI drives (in the same machine) that are
> still going strong. Are the older ones more reliable,
> or is the failure of my 10K.7 model "just one of those things"?
Here's a question for you:
Why would there be 5 years warranty on SCSI drives if SCSI drives
would never fail within 5 years.
Percival P. Cassidy <nobody@notmyisp.net> wrote:
> My ST373207LW (Cheetah 10K.7 series) is developing major write errors
> after less than 4 years. It's still in warranty, so I should be able to
> get it replaced OK. (BTW, how long does Seagate warranty replacement
> usually take?)
Seagate replaces disks in the US fairly quickly at about a week.
"Bud" <Fr8dnot@RubberBud.au> wrote in message
news:fod556$nuv$1@registered.motzarella.org...
> Percival P. Cassidy wrote in news:thnqj.22$bI6.2@newsfe02.lga
>> My ST373207LW (Cheetah 10K.7 series) is developing major write errors
>> after less than 4 years. It's still in warranty, so I should be able to
>> get it replaced OK. (BTW, how long does Seagate warranty replacement
>> usually take?)
>>
>> Yet I have much older Seagate SCSI drives (in the same machine) that are
>> still going strong. Are the older ones more reliable,
>
>> or is the failure of my 10K.7 model "just one of those things"?
>
> Here's a question for you:
> Why would there be 5 years warranty on SCSI drives if SCSI drives
> would never fail within 5 years.
>
>>
>> Perce
i don't see how your question helps answer his, but that seems to be your
modus operandimo. but to answer you question i suspect it is entirely
because of marketing. they want to sell drives and they know that most
people don't keep a computer 5 years so on a whole their 5 year warranty is
just a marketing tool that creates the illusion of a companies that has
confidence in their product when in fact the company knows that most likely
a warranty claim will never be made on it. lots of industries do this. car
batteries are a perfect example. there is no difference between a 24 month,
36 month, or 60 month car battery other than the warranty. you are buying a
warranty when you pay more for the 'longer life' battery, nothing more.
"Cydrome Leader" <presence@MUNGEpanix.com> wrote in message
news:focvn2$r8v$1@reader2.panix.com...
> Percival P. Cassidy <nobody@notmyisp.net> wrote:
>> My ST373207LW (Cheetah 10K.7 series) is developing major write errors
>> after less than 4 years. It's still in warranty, so I should be able to
>> get it replaced OK. (BTW, how long does Seagate warranty replacement
>> usually take?)
>
>
> Seagate replaces disks in the US fairly quickly at about a week.
and you can ask them about advanced replacement where they ship you the
'new' drive before receiving your defective one. this requires a credit
card but has the advantage of both giving you the opportunity of salvaging
data from your old to the new as well as a quality shipping box to use to
return the defective drive.
>>> after less than 4 years. It's still in warranty, so I should be able to
>>> get it replaced OK. (BTW, how long does Seagate warranty replacement
>>> usually take?)
>>>
>>> Yet I have much older Seagate SCSI drives (in the same machine) that are
>>> still going strong. Are the older ones more reliable,
>>> or is the failure of my 10K.7 model "just one of those things"?
>> Here's a question for you:
>> Why would there be 5 years warranty on SCSI drives if SCSI drives
>> would never fail within 5 years.
> i don't see how your question helps answer his, but that seems to be your
> modus operandimo. but to answer you question i suspect it is entirely
> because of marketing. they want to sell drives and they know that most
> people don't keep a computer 5 years so on a whole their 5 year warranty is
> just a marketing tool that creates the illusion of a companies that has
> confidence in their product when in fact the company knows that most likely
> a warranty claim will never be made on it. lots of industries do this. car
> batteries are a perfect example. there is no difference between a 24 month,
> 36 month, or 60 month car battery other than the warranty. you are buying a
> warranty when you pay more for the 'longer life' battery, nothing more.
I've definitely encountered that with car batteries. Having determined
the correct size for my car, they pulled the battery off the shelf and
asked, "How long a warranty do you want on it?", told me how much each
option was, then punched out the appropriate dot(s) on the label to
indicate the expiry date.
>i don't see how your question helps answer his, but that seems to be your
>modus operandimo. but to answer you question i suspect it is entirely
>because of marketing. they want to sell drives and they know that most
>people don't keep a computer 5 years so on a whole their 5 year warranty is
Actually most SCSI drives are used beyond their 5-year warranty, since
the vast majority of SCSI drives are installed in enterprise data centers,
typically in large storage area networks; as well as being used as local
storage in rack after rack of servers.
Consumer drives typically have 3-year or shorter warranties. That's one
reason SCSI drives are more expensive, another being economy of scale.
You can bet that Seagate et. al. have volumninous MTBF data that is
used to condition the warranty.
Scott Lurndal wrote in news:ZiIqj.12952$EZ3.5704@nlpi070.nbdc.sbc.com
> "Christopher Muto" <muto@worldnet.att.net> writes:
>
> > i don't see how your question helps answer his, but that seems to be your
> > modus operandimo. but to answer you question i suspect it is entirely
> > because of marketing. they want to sell drives and they know that most
> > people don't keep a computer 5 years so on a whole their 5 year warranty is
>
> Actually most SCSI drives are used beyond their 5-year warranty, since
> the vast majority of SCSI drives are installed in enterprise data centers,
> typically in large storage area networks; as well as being used as local
> storage in rack after rack of servers.
> Consumer drives typically have 3-year or shorter warranties.
Like that SCSI drives are not consumer drives.
I also wouldn't be surprised if the OEM drives (such as used
in enterprise) are *not* sold with that 5-year warranty.
> That's one reason SCSI drives are more expensive,
Pity that most 'consumer' drives have 5-year warranties now too without
becoming more expensive.
> another being economy of scale.
Rather more likely.
> You can bet that Seagate et. al. have volumninous MTBF data that is
> used to condition the warranty.
Which is what that warranty is there for, so you don't get ******* if
the drive doesn't meet with those conditions.
"Folkert Rienstra" <see_reply-to@myweb.nl> wrote in message
news:47ab8ba4$0$36657$dbd45001@news.wanadoo.nl...
> Scott Lurndal wrote in news:ZiIqj.12952$EZ3.5704@nlpi070.nbdc.sbc.com
>> "Christopher Muto" <muto@worldnet.att.net> writes:
>>
>> > i don't see how your question helps answer his, but that seems to be
>> > your
>> > modus operandimo. but to answer you question i suspect it is entirely
>> > because of marketing. they want to sell drives and they know that most
>> > people don't keep a computer 5 years so on a whole their 5 year
>> > warranty is
>>
>> Actually most SCSI drives are used beyond their 5-year warranty, since
>> the vast majority of SCSI drives are installed in enterprise data
>> centers,
>> typically in large storage area networks; as well as being used as local
>> storage in rack after rack of servers.
>
>> Consumer drives typically have 3-year or shorter warranties.
>
> Like that SCSI drives are not consumer drives.
>
> I also wouldn't be surprised if the OEM drives (such as used
> in enterprise) are *not* sold with that 5-year warranty.
>
>> That's one reason SCSI drives are more expensive,
>
> Pity that most 'consumer' drives have 5-year warranties now too without
> becoming more expensive.
>
>> another being economy of scale.
>
> Rather more likely.
>
>> You can bet that Seagate et. al. have volumninous MTBF data that is
>> used to condition the warranty.
>
> Which is what that warranty is there for, so you don't get ******* if
> the drive doesn't meet with those conditions.
>
>>
>> scott
in my experience, oem drives no longer carry a warranty from the
manufacturer. they only come with what the oem supplies. for hp and dell
at least, it used to be that once outside of your hp or dell warranty
coverage you could get warranty support direct from the drive manufacturer.
in recent years they drive manufactures including seagate, western digital,
maxtor (now owned by seagate) stopped this practice and know weather or not
a particular model drive was sold as oem and refer you to that company for
support. so, i still contend that these long warranties are more about the
quality of the marketing than the quality product.
Reliability of Seagate drives 
Linear Mode
