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  #1  
Old 02-21-2008, 11:56 PM
Graybeard
 
Posts: n/a
Default Epson Perfection 3170 Photo Scanner Problem

The other day , I started the scanner Smart Panel, and the following
SmaPanel message appeared:
"Please install the supported TWAIN driver."

It was working OK the week before.

I deleted the program and re-installed the Epson software : same message.

I went onto the Epson website and down loaded the latest driver; same
message.

Operating system is Windows XP.
Any suggestions?

Graybeard


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  #2  
Old 02-22-2008, 12:54 AM
CSM1
 
Posts: n/a
Default Re: Epson Perfection 3170 Photo Scanner Problem

"Graybeard" <graybeard32@cfl.rr.com> wrote in message
news:47be0f93$0$24112$4c368faf@roadrunner.com...
> The other day , I started the scanner Smart Panel, and the following
> SmaPanel message appeared:
> "Please install the supported TWAIN driver."
>
> It was working OK the week before.
>
> I deleted the program and re-installed the Epson software : same message.
>
> I went onto the Epson website and down loaded the latest driver; same
> message.
>
> Operating system is Windows XP.
> Any suggestions?
>
> Graybeard
>


Maybe a virus scan?

--
CSM1
http://www.carlmcmillan.com
--


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  #3  
Old 02-22-2008, 02:47 PM
-
 
Posts: n/a
Default Re: Epson Perfection 3170 Photo Scanner Problem

Do some searching of the archives for this group. Look for posts on
Newsoft. They wrote the software for Epson and also offer a utility to help
clean up things after you do a delete so that you can do a more clean
reinstall. Maybe that will help.

Doug
--
www.BetterScanning.com - Custom Film Holders and Accessories for Agfa,
Microtek and Epson Scanners


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  #4  
Old 02-22-2008, 03:46 PM
Graybeard
 
Posts: n/a
Default Re: Epson Perfection 3170 Photo Scanner Problem


" -" <xvvvz@hotmail.com> wrote in message
news:13rto1e5agsop32@corp.supernews.com...
> Do some searching of the archives for this group. Look for posts on
> Newsoft. They wrote the software for Epson and also offer a utility to
> help clean up things after you do a delete so that you can do a more clean
> reinstall. Maybe that will help.
>
> Doug
> --
> www.BetterScanning.com - Custom Film Holders and Accessories for Agfa,
> Microtek and Epson Scanners
>Thanks Doug, I'll check it out. The problem is not a virus - checked that
>the first thing.

Graybeard


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  #5  
Old 02-23-2008, 06:34 PM
-
 
Posts: n/a
Default Re: Epson Perfection 3170 Photo Scanner Problem

>>Thanks Doug, I'll check it out. The problem is not a virus - checked that
>>the first thing.


Sorry if you got the wrong impression. My solution was addressing corrupt
files and registry entries, not for viruses.

Doug
--
www.BetterScanning.com - Custom Film Holders and Accessories for Agfa,
Microtek and Epson Scanners


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  #6  
Old 02-23-2008, 06:50 PM
Bennett Price
 
Posts: n/a
Default Re: Epson Perfection 3170 Photo Scanner Problem

Did you disconnect the scanner while reinstalling the sw?

Graybeard wrote:
> The other day , I started the scanner Smart Panel, and the following
> SmaPanel message appeared:
> "Please install the supported TWAIN driver."
>
> It was working OK the week before.
>
> I deleted the program and re-installed the Epson software : same message.
>
> I went onto the Epson website and down loaded the latest driver; same
> message.
>
> Operating system is Windows XP.
> Any suggestions?
>
> Graybeard
>
>

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