I have an hp Laserjet 4000. When one of our people trys to print 30
pages from MS Word97 (on XP) it prints about 25 then on the LED you
see the words Cancelling Job and then stops printing. When she goes
into Word and trys to print a range of pages the remaining that did
not print eg 26-30 she cannot do this it does not allow her to do
this. She can however print one page at a time. The printer is
connected directly to her computer and is set to spool jobs.
The printer does have the minimum shipped memory but the error message
does not seem to be related to this.
On Wed, 21 May 2008 08:30:34 -0700 (PDT), in comp.periphs.printers
steve <stevesemple@lycos.com> wrote:
>I have an hp Laserjet 4000. When one of our people trys to print 30
>pages from MS Word97 (on XP) it prints about 25 then on the LED you
>see the words Cancelling Job and then stops printing. When she goes
>into Word and trys to print a range of pages the remaining that did
>not print eg 26-30 she cannot do this it does not allow her to do
>this. She can however print one page at a time. The printer is
>connected directly to her computer and is set to spool jobs.
>
>The printer does have the minimum shipped memory but the error message
>does not seem to be related to this.
>
>Does anyone have any idea what is going on here?
First things first, is the version of Word up to date with all the
patches and fixes? http://office.microsoft.com/en-us/default.aspx
Do these pages contain large graphics? Does the machine have
sufficient disk space available which is not terribly fragmented?
On May 21, 11:35 am, m...@mine.net wrote:
> On Wed, 21 May 2008 08:30:34 -0700 (PDT), in comp.periphs.printers
>
> steve <stevesem...@lycos.com> wrote:
> >I have an hp Laserjet 4000. When one of our people trys to print 30
> >pages from MS Word97 (on XP) it prints about 25 then on the LED you
> >see the words Cancelling Job and then stops printing. When she goes
> >into Word and trys to print a range of pages the remaining that did
> >not print eg 26-30 she cannot do this it does not allow her to do
> >this. She can however print one page at a time. The printer is
> >connected directly to her computer and is set to spool jobs.
>
> >The printer does have the minimum shipped memory but the error message
> >does not seem to be related to this.
>
> >Does anyone have any idea what is going on here?
>
> First things first, is the version of Word up to date with all the
> patches and fixes?http://office.microsoft.com/en-us/default.aspx
> Do these pages contain large graphics? Does the machine have
> sufficient disk space available which is not terribly fragmented?
Certainly there is enought space on the computer. The version of word
is 97 sr1. I believe there is a newer version. But Im surprised to
think that this would make a difference. The letters are legal size,
no graphics but generated by a db program, mail merge. I guess the
strange thing is the fact that it prints to a point and then says
"cancelling job" as if the printer is being told to cancel the job at
some point.
And try to replace / re-install the drivers. If the drivers are "bad", they
can cause such problems.
On 21/05/2008 me@mine.net wrote:
>On Wed, 21 May 2008 08:30:34 -0700 (PDT), in comp.periphs.printers
>steve <stevesemple@lycos.com> wrote:
>
>>I have an hp Laserjet 4000. When one of our people trys to print 30
>>pages from MS Word97 (on XP) it prints about 25 then on the LED you
>>see the words Cancelling Job and then stops printing. When she goes
>>into Word and trys to print a range of pages the remaining that did
>>not print eg 26-30 she cannot do this it does not allow her to do
>>this. She can however print one page at a time. The printer is
>>connected directly to her computer and is set to spool jobs.
>>
>>The printer does have the minimum shipped memory but the error message
>>does not seem to be related to this.
>>
>>Does anyone have any idea what is going on here?
>
>First things first, is the version of Word up to date with all the
>patches and fixes? http://office.microsoft.com/en-us/default.aspx
>Do these pages contain large graphics? Does the machine have
>sufficient disk space available which is not terribly fragmented?
>
"steve" <stevesemple@lycos.com> wrote in message
news:d86886bc-e270-487c-bd13-c02661523162@b64g2000hsa.googlegroups.com...
> Yes I agree with you. However I have reinstalled the drivers a couple
> of times ?
>
> Regards
I would suggest RAM.... how much memory does the printer have.... if it cant
spool enough information to the ram it will just cancel your jobs.... My
Samsung ML-2151N used to do this.. but only when I tried to do duplex
printing.... there simply wasn't enough ram to handle the page load so it
would print part then cancel my jobs... I maxed out the printer in ram and
never had a single problem again. The Laserjet 4000 came standard with
either 4MB or 8MB or ram... its expandable to 100MB... try upgrading the
ram... most likely it would solve your problem.
"Stryker" <noway@upyours.duh> wrote:
>"steve" <stevesemple@lycos.com> wrote in message
>news:d86886bc-e270-487c-bd13-c02661523162@b64g2000hsa.googlegroups.com...
>> Yes I agree with you. However I have reinstalled the drivers a couple
>> of times ?
>>
>> Regards
>
>I would suggest RAM.... how much memory does the printer have.... if it cant
>spool enough information to the ram it will just cancel your jobs.... My
>Samsung ML-2151N used to do this.. but only when I tried to do duplex
>printing.... there simply wasn't enough ram to handle the page load so it
>would print part then cancel my jobs... I maxed out the printer in ram and
>never had a single problem again. The Laserjet 4000 came standard with
>either 4MB or 8MB or ram... its expandable to 100MB... try upgrading the
>ram... most likely it would solve your problem.
>
>Stryker®
Stryker
You are probably correct, not an uncommon issue.
Ive asked my printer guy to give me a quote for some more ram. Yes I
believe it came with 4 mb. The thing is I believe it use to do this in
the past ? Anyway Im going to try to add some ram and see if that
helps. It just that I thought it gave a different message when it ran
out of ram. Something a little more telling than just Cancelling Job.
Are you sure it isn't a memory issue within the printer? Most laser
printers download the full document into the on-board memory (the pages
are rasterized). The fact that the last number of pages aren't printing
and yet it will if each page is sent one at a time, makes me believe
that you have inadequate internal memory within the printer.
Art
If you are interested in issues surrounding e-waste,
I invite you to enter the discussion at my blog:
steve wrote:
> I have an hp Laserjet 4000. When one of our people trys to print 30
> pages from MS Word97 (on XP) it prints about 25 then on the LED you
> see the words Cancelling Job and then stops printing. When she goes
> into Word and trys to print a range of pages the remaining that did
> not print eg 26-30 she cannot do this it does not allow her to do
> this. She can however print one page at a time. The printer is
> connected directly to her computer and is set to spool jobs.
>
> The printer does have the minimum shipped memory but the error message
> does not seem to be related to this.
>
> Does anyone have any idea what is going on here?
steve <stevesemple@lycos.com> wrote:
>Ive asked my printer guy to give me a quote for some more ram. Yes I
>believe it came with 4 mb. The thing is I believe it use to do this in
>the past ? Anyway Im going to try to add some ram and see if that
>helps. It just that I thought it gave a different message when it ran
>out of ram. Something a little more telling than just Cancelling Job.
>
>Regards
You might get cheap memory out of a second hand printer, have a look for one in
your area, or E-bay perhaps. Very easy to install.
Alternatively look at something like http://computers.pricegrabber.com/pr...mory/m/350519/
You can also get generic memory that will work in a laserjet 4000.
Tony
MS MVP Printing/Imaging
Printer automatically Cancels big jobs 
Linear Mode
