I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board.
My printer (HP PSC750) was working perfectly with the old board, but it
refuses to co-operate with the new rig. It intalled fine, but the software
keeps telling me it's disconnected, and every time I try to print it says
"Error print document to DOT4.."..
Tried all the USB ports, no difference. Disabled USB legacy support in the
BIOS, no difference. Unininstalled and re-installled the drivers 10x over,
no difference.
Sometimes (depending on the print processor I select), I can get it to print
about the first 3 lines of the test page and then it comes up with the above
error, but most of the time it does it immediately and doesn't even attempt
printing..
Have you tested the USB subsystem on your new board with another USB device
like a camera? DOT4 is a USB port.
Also, I assume you are using WinXP, you can delete all of the Universal Serial
Bus Controllers in Device Manager and reboot. They will be reinstalled
automatically.
Tony
MS MVP Printing/Imaging
Last edited by davy : 04-13-2007 at 12:36 PM.
Reason: Repetition of post
>Have you tested the USB subsystem on your new board with another USB device
>like a camera? DOT4 is a USB port.
>Also, I assume you are using WinXP, you can delete all of the Universal
Serial
>Bus Controllers in Device Manager and reboot. They will be reinstalled
>automatically.
I'm using windows 2000 (same difference though), and yes I am aware that
DOT4 is USB..
Camera works (all ports), MP3 Player works (all ports), external hard drive
works (all ports), and so does every other device *except* my printer.
I have tried deleting the USB controllers, it didn't help.. can a
newer/different chipset affect how older USB drivers work ? The drivers for
my printer are a few years old and the latest ones do not work at all..
(never have)
I tried alt.comp.hardware, but nobody there was able to shed any light on
the problem so I figured a dedicated printer group might help..
"Skeleton Man" <invalid@guestwho.com> wrote:
>>Have you tested the USB subsystem on your new board with another USB device
>>like a camera? DOT4 is a USB port.
>>Also, I assume you are using WinXP, you can delete all of the Universal
>Serial
>>Bus Controllers in Device Manager and reboot. They will be reinstalled
>>automatically.
>
>I'm using windows 2000 (same difference though), and yes I am aware that
>DOT4 is USB..
>
>Camera works (all ports), MP3 Player works (all ports), external hard drive
>works (all ports), and so does every other device *except* my printer.
>
>I have tried deleting the USB controllers, it didn't help.. can a
>newer/different chipset affect how older USB drivers work ? The drivers for
>my printer are a few years old and the latest ones do not work at all..
>(never have)
>
>I tried alt.comp.hardware, but nobody there was able to shed any light on
>the problem so I figured a dedicated printer group might help..
>
>Regards,
>Chris
OK Chris
I apologise in advance but am going to make some basic suggestions, many of
which you will probably already have tried. Irritating isn't it
I assume the printer will do a local copy OK (I told you I would ask some basic
questions).
It is possible that the printer has failed coincidentally with the mainboard
upgrade, are you able to try to install it on another PC, a friends perhaps,
doesn't matter what operating system so long as there are drivers for it. Also
have you swapped USB cables (even if the printer installs correctly there may
be an intermittent issue). Sometimes the USB sockets in the back of the printer
can become damaged and sometimes work and sometimes not.
To the best of my knowledge newer USB chipsets should not make a difference,
USB specs are now very well understood by the manufacturers and I have not
heard of any compatibility issues with chipsets in many years.
Have you checked all of the patches and updates from the HP Win 2000 driver
website for this printer and installed them if applicable? Some are to do with
USB connectivity.
You say that the latest drivers do not work, are these from the HP driver
website?
How are you installing the printer? From a CD, downloaded drivers, from "Add
new printer" or by plugging in the USB cable and letting Win2000 auto install?
Tony
MS MVP Printing/Imaging
>It is possible that the printer has failed coincidentally with the
>mainboard upgrade, are you able to try to install it on another
>PC, a friends perhaps, doesn't matter what operating system
>so long as there are drivers for it.
Yes it will install and work fine on my gf's PC.. a dell dimension 2400 (XP
home).. (but there is no room on her desk and her PC isn't always on)
>Also have you swapped USB cables (even if the printer
>installs correctly there may be an intermittent issue).
>Sometimes the USB sockets in the back of the
>printercan become damaged and sometimes work and
>sometimes not.
The cable doesn't make a difference, same result nomatter what cable..
>Have you checked all of the patches and updates from the HP Win 2000 driver
>website for this printer and installed them if applicable? Some are to do
>with USB connectivity.
I've tried all applicable patches and it still doesn't make a difference.
>You say that the latest drivers do not work, are these from the HP driver
>website?
Yes they're from HP's website and they don't work.. not even close..
instead of a printer name in the dialogs it says $FriendlyName$ and causes
crashes and other underisable results.. That's the "HP PSC Full Feature
software/driver" (released in 2003).. the one that works is "HP
Printer/Scanner/Copier 750 Series Driver" (2001)..
>How are you installing the printer? From a CD, downloaded drivers, from
"Add
>new printer" or by plugging in the USB cable and letting Win2000 auto
install?
From the downloaded setup.. and then letting windows 2000 auto-install when
I plug it in.. (which it does just fine.. just won't print anything)
Chris
If I read your last sentence correctly, you are plugging in the printer and
letting the OS autoinstall the printer, is that right? But you say from the
downloaded setup?
Sorry I am a little confused (not hard to do!).
If you wish to install HP (and other) printers from a downloaded driver or a CD
you should never connect the USB cable until the installer asks you to do so.
Otherwise you can get all sorts of issues even if the installation seemed to
have gone well. Is this how you sere installing it?
Tony
MS MVP Printing/Imaging
>If you wish to install HP (and other) printers from a downloaded driver or
a CD
>you should never connect the USB cable until the installer asks you to do
so.
That's what I meant.. I installed the software then plugged the USB cable in
when it asked me to..
"Skeleton Man" <invalid@guestwho.com> wrote:
>>If you wish to install HP (and other) printers from a downloaded driver or
>a CD
>>you should never connect the USB cable until the installer asks you to do
>so.
>
>That's what I meant.. I installed the software then plugged the USB cable in
>when it asked me to..
>
>Chris
Last thoughts (at least for the moment).
1. Uninstall the printer using the HP provided uninstaller or from Add/Remove
Programs.
2. In Control Panel, click on Printers & Faxes. Make sure your printer is not
listed, if it is listed right click on it and delete it.
3. In the Toolbar of Printers and Faxes. Select File, Server Properties.
Select the Drivers tab. Select your printer's drivers and click remove for
each one you find.
4. Reboot and install the printer from a freshly downloaded driver for Win2000
(in case the first download was corrupt).
Good luck
Re: new mainboard - printer won't work 
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