Need Help - Toshiba e-Studio 3500C & x64

We have a networked printer here at work that is a Toshiba e-Studio
3500C. It is a great office system for printing, copying, faxing and
scanning.... at least when we're on XP x32. We are in process of
upgrading to XP Pro x64 and the workstations we have are having
"issues" with the 3500C. According to our I.T. folks the driver is
the one that we're supposed to be using. According to what we can see
here in engineering, it's :

Toshiba - e-STUDIO3510c Series Printer Driver
Version 4.9.56.4
Localize Version 021.000

Problem we have is when we spool a job to the printer, even an instant
print from something like MS Word, it takes 20-30 seconds for the job
to spool. This ties up whatever application we're printing from for
that amount of time. A royal pain since we can print to other
printers, or print from x32 workstations to this printer, and it takes
less then a second to spool.

Our question is, any way around this or anyone know where a better
driver might be found????

On 16 July, 17:12, infiniteMPG <57clas...@gmail.com> wrote:
> We have a networked printer here at work that is a Toshiba e-Studio
> 3500C. *It is a great office system for printing, copying, faxing and
> scanning.... at least when we're on XP x32. *We are in process of
> upgrading to XP Pro x64 and the workstations we have are having
> "issues" with the 3500C. *According to our I.T. folks the driver is
> the one that we're supposed to be using. *According to what we can see
> here in engineering, it's :
>
> Toshiba - e-STUDIO3510c Series Printer Driver
> Version 4.9.56.4
> Localize Version 021.000
>
> Problem we have is when we spool a job to the printer, even an instant
> print from something like MS Word, it takes 20-30 seconds for the job
> to spool. *This ties up whatever application we're printing from for
> that amount of time. *A royal pain since we can print to other
> printers, or print from x32 workstations to this printer, and it takes
> less then a second to spool.
>
> Our question is, any way around this or anyone know where a better
> driver might be found????

Have you scoured the Toshiba website for an x64 driver for it? It
probably won't work, but I think the e-Studio machines are essentially
rebadged Konica bizhubs (they look suspiciously similar at any rate)
could you trick it into using one of those?
Are you using a PCL or Postscript driver, or a proprietary Toshiba
language? Can you try one of the other options?

> Have you scoured the Toshiba website for an x64 driver for it? It probably won't work, but I think the e-Studio machines are essentially rebadged Konica bizhubs (they look suspiciously similar at any rate) could you trick it into using one of those?

Not sure I can even try. It's a network printer and basically
controlled by the I.T. folks. They didn't know what was going on so
they called trhe support people in and they supposedly put a new x64
driver on but it didn't change a thing. If we use the instant print
button from Word to any printer besides the e-Studio it spools the
print instantly. If we spool even a 1 page doc to the e-Studio it
hangs Word for 30 seconds to 1 minute.

> Are you using a PCL or Postscript driver, or a proprietary Toshiba language? *Can you try one of the other options?

From what I can get to we're running :

TOSHIBA
e-STUDIO3510c Series Printer Driver
Verison 4.9.56.4
Localize Version 021.000

We also just found that if we print multi-page PDF files from Acrobat
Reader, the first page prints properly but the next page prints :

ERROR: undefined
OFFENDING COMMAND: AWSYTT+Univers-CondensedBold
OPERAND STACK:
false

And then the third page prints :

PS error : undefined

And that's all it prints.

[sisadmin]

Hey mate,

I'm an IT admin and we had the same issue for our clients. Tell your guys to change the port settings in the print queue from RAW to LPR and enable byte counting. I've attached a sample image of ours.

Also disabling SNMP communication on the driver and the device can help speed things up, but at the loss of bidirectional communication.

If there is still an issue it must be the drivers.

http://www.howtofixcomputers.com/for...t-settings.jpg

[cliffmosher]

Originally Posted by infiniteMPG

> We also just found that if we print multi-page PDF files from Acrobat
Reader, the first page prints properly but the next page prints :

ERROR: undefined
OFFENDING COMMAND: AWSYTT+Univers-CondensedBold
OPERAND STACK:
false

And then the third page prints :

PS error : undefined

And that's all it prints.

I'm a network admin with this same problem. When printing PDF's to our Toshiba 3510c it prints:

"Error: undefined
Offending Command: EVSXTI+Helvetica

Operand Stack:
False

PS Error: undefined"

My environment is 32bit and not 64 like infiniteMPG's situation so I have not experienced the delay when printing they have. The error seems to be relating to fonts. Does anyone have any advice?

HI guys, i solve this problem with downgrade the version of adobe
reader from 9.0 to 8.0!
Bye Marco

On Oct 14, 4:01*pm, Marco Partolino <m4dki...@gmail.com> wrote:
> HI guys, i solve this problem with downgrade the version of adobe
> reader from 9.0 to 8.0!
> Bye Marco

Excellent! Nice one Marco.... this worked straight away.

Do you know if this error is known to Toshiba? We'd like to upgrade
our readers to v9.2 but as we use Toshiba MFD's I'm not sure that
would be a good idea...

JB