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  #1  
Old 11-02-2007, 07:41 PM
Crooked River
 
Posts: n/a
Default HPProductAssistant disk demanded at bootup a year after installation

I have two different HP printers connected to my PC, and I *love* both
of them. Now suddently, a year after installing the newer photo-
quality printer, when I reboot, a dialog box opens saying, "Insert the
HPProductAssistant disk and click OK." No matter how I respond, it
keeps asking for it. Eventually, after many attempts, it finally
closes. This happens every time I reboot.

Since this began after an "install updates" message during shutdown, I
assume some new update is asking for the disk. How can HP do this to
loyal customers? -- expect us to keep a disk handy for years, and
then suddenly demand it?

Is there some way to turn this off, without digging through my
basement and attic for an old installation disk?

Thanks.

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  #2  
Old 11-03-2007, 01:07 PM
Mike Cawood, HND BIT
 
Posts: n/a
Default Re: HPProductAssistant disk demanded at bootup a year after installation

"Crooked River" <dreed@cmal.com> wrote in message
news:1194028913.491208.168720@y42g2000hsy.googlegr oups.com...
>I have two different HP printers connected to my PC, and I *love* both
> of them. Now suddently, a year after installing the newer photo-
> quality printer, when I reboot, a dialog box opens saying, "Insert the
> HPProductAssistant disk and click OK." No matter how I respond, it
> keeps asking for it. Eventually, after many attempts, it finally
> closes. This happens every time I reboot.
>
> Since this began after an "install updates" message during shutdown, I
> assume some new update is asking for the disk. How can HP do this to
> loyal customers? -- expect us to keep a disk handy for years, and
> then suddenly demand it?
>
> Is there some way to turn this off, without digging through my
> basement and attic for an old installation disk?
>
> Thanks.
>

Make sure you have that latest drivers for the printers downloaded from HP,
NOT from Microsoft.
Regards Mike.


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  #3  
Old 11-05-2007, 02:08 PM
Crooked River
 
Posts: n/a
Default Re: HPProductAssistant disk demanded at bootup a year after installation

I have never knowingly downloaded a driver for this printer -- just
installed it originally with the CD that came with it in the box.

Is it possible that a Windows Update replaced the original driver with
a new one from Microsoft?

Thanks.

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