Can't Add New Printer - Print Spooler problem

I'm posting for a friend. She's running Windows 2000 and wants to
install an HP printer.

When she tries Add New Printer she gets an error 'cannot continue due to
lack of resources. The print subsystem is unavailable.'

Tried to start the Print Spooler. It restarts, but it just stops as
soon as she tries to add a new printer.

Had a hunt around on Google and it seems to have something to do with
the Lexbce Server service, which is running. The Print Spooler lists
that as a Dependency.

I did find various suggestions on Google, but I'm not sure what to do in
my specific case.

Can anyone help me?
Thanks.
--
Zippy S

"Zippy" <ZippyN1@thedessers.com> wrote in message
news:fwdFFrO+gTMIVAaD@thedessers.com...
> I'm posting for a friend. She's running Windows 2000 and wants to install
> an HP printer.
>
> When she tries Add New Printer she gets an error 'cannot continue due to
> lack of resources. The print subsystem is unavailable.'
>
> Tried to start the Print Spooler. It restarts, but it just stops as soon
> as she tries to add a new printer.
>
> Had a hunt around on Google and it seems to have something to do with the
> Lexbce Server service, which is running. The Print Spooler lists that as
> a Dependency.
>
> I did find various suggestions on Google, but I'm not sure what to do in
> my specific case.
>
> Can anyone help me?
> Thanks.
> --
> Zippy S

See if HP has an install program for this printer without going to "Add a
printer" and if there is one then use that installation program rather than
going to the afore mentioned.

If not then try starting the computer in Safe Mode and Add Printer at that
point.
Also make sure you've got the latest drivers from HP by checking their
website.

--
Jan Alter
bearpuf@verizon.net
or
jalter@phila.k12.pa.us

In message <RbdYj.186$ay2.21@trndny01>, Jan Alter <bearpuf@verizon.net>
writes
>
>See if HP has an install program for this printer without going to "Add a
>printer" and if there is one then use that installation program rather than
>going to the afore mentioned.
>
>If not then try starting the computer in Safe Mode and Add Printer at that
>point.
>Also make sure you've got the latest drivers from HP by checking their
>website.
>
Thanks. I'll pass this on to my friend.
--
Zippy S