Word Document will not open from email attachment

I have Windows XP, using Office Professional 2003, & IE 7.

I receive business emails from a person that includes word attachments.

Some I can open, but others, I can not. I person swears that he is creating
the emails and work documents from the same computer.

When I click on the attachment, nothing happens. No error message or
anything.

I have confirmed that others that get this same email can open the file.

Does anyone have any ideas?

Are they .doc or .docx type documents?

--

JoAnn Paules
Microsoft MVP - Publisher

How to ask a question
http://support.microsoft.com/kb/555375



"MartyJR" <MartyJR@discussions.microsoft.com> wrote in message
news:FE496056-5955-4171-A4D1-73250DA74B60@microsoft.com...
>I have Windows XP, using Office Professional 2003, & IE 7.
>
> I receive business emails from a person that includes word attachments.
>
> Some I can open, but others, I can not. I person swears that he is
> creating
> the emails and work documents from the same computer.
>
> When I click on the attachment, nothing happens. No error message or
> anything.
>
> I have confirmed that others that get this same email can open the file.
>
> Does anyone have any ideas?
>

It was a .doc.
When I click to open the document, obsolutely nothing happens.

Thanks

"MartyJR" wrote:

> I have Windows XP, using Office Professional 2003, & IE 7.
>
> I receive business emails from a person that includes word attachments.
>
> Some I can open, but others, I can not. I person swears that he is creating
> the emails and work documents from the same computer.
>
> When I click on the attachment, nothing happens. No error message or
> anything.
>
> I have confirmed that others that get this same email can open the file.
>
> Does anyone have any ideas?
>

File attachment does not open when using Word as editor
http://support.microsoft.com/kb/195845/en-us

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"MartyJR" <MartyJR@discussions.microsoft.com> wrote in message
news:5A8009EC-F29D-4240-95FB-92BAD279CB70@microsoft.com...
> It was a .doc.
> When I click to open the document, obsolutely nothing happens.
>
> Thanks
>
> "MartyJR" wrote:
>
>> I have Windows XP, using Office Professional 2003, & IE 7.
>>
>> I receive business emails from a person that includes word attachments.
>>
>> Some I can open, but others, I can not. I person swears that he is creating
>> the emails and work documents from the same computer.
>>
>> When I click on the attachment, nothing happens. No error message or
>> anything.
>>
>> I have confirmed that others that get this same email can open the file.
>>
>> Does anyone have any ideas?
>>

Sorry, I do not use Outlook for my email. Do not believe this solves my
problem.
Have no idea what the person used who created the document.
2 systems in the house, both XP w/ SP2 and current on updates. One opens
the documents and the other does not. Both have 2003 Office and all updates
are current.
Both systems using bellsouth's email.

Any ideas?

Thanks.

"Mary Sauer" wrote:

>
> File attachment does not open when using Word as editor
> http://support.microsoft.com/kb/195845/en-us
>
> --
> Mary Sauer MSFT MVP
> http://office.microsoft.com/
> http://msauer.mvps.org/
> news://msnews.microsoft.com
>
> "MartyJR" <MartyJR@discussions.microsoft.com> wrote in message
> news:5A8009EC-F29D-4240-95FB-92BAD279CB70@microsoft.com...
> > It was a .doc.
> > When I click to open the document, obsolutely nothing happens.
> >
> > Thanks
> >
> > "MartyJR" wrote:
> >
> >> I have Windows XP, using Office Professional 2003, & IE 7.
> >>
> >> I receive business emails from a person that includes word attachments.
> >>
> >> Some I can open, but others, I can not. I person swears that he is creating
> >> the emails and work documents from the same computer.
> >>
> >> When I click on the attachment, nothing happens. No error message or
> >> anything.
> >>
> >> I have confirmed that others that get this same email can open the file.
> >>
> >> Does anyone have any ideas?
> >>
>
>
>

Email the document to the computer that can't open it. Does anything change? Can
you save the attachments and then open them in Word? What about your anti-virus
software, is it allowing attachments?

--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com

"MartyJR" <MartyJR@discussions.microsoft.com> wrote in message
news:7B7736F7-6FA1-4131-B7E7-A596CA12C9EC@microsoft.com...
> Sorry, I do not use Outlook for my email. Do not believe this solves my
> problem.
> Have no idea what the person used who created the document.
> 2 systems in the house, both XP w/ SP2 and current on updates. One opens
> the documents and the other does not. Both have 2003 Office and all updates
> are current.
> Both systems using bellsouth's email.
>
> Any ideas?
>
> Thanks.
>
> "Mary Sauer" wrote:
>
>>
>> File attachment does not open when using Word as editor
>> http://support.microsoft.com/kb/195845/en-us
>>
>> --
>> Mary Sauer MSFT MVP
>> http://office.microsoft.com/
>> http://msauer.mvps.org/
>> news://msnews.microsoft.com
>>
>> "MartyJR" <MartyJR@discussions.microsoft.com> wrote in message
>> news:5A8009EC-F29D-4240-95FB-92BAD279CB70@microsoft.com...
>> > It was a .doc.
>> > When I click to open the document, obsolutely nothing happens.
>> >
>> > Thanks
>> >
>> > "MartyJR" wrote:
>> >
>> >> I have Windows XP, using Office Professional 2003, & IE 7.
>> >>
>> >> I receive business emails from a person that includes word attachments.
>> >>
>> >> Some I can open, but others, I can not. I person swears that he is
>> >> creating
>> >> the emails and work documents from the same computer.
>> >>
>> >> When I click on the attachment, nothing happens. No error message or
>> >> anything.
>> >>
>> >> I have confirmed that others that get this same email can open the file.
>> >>
>> >> Does anyone have any ideas?
>> >>
>>
>>
>>