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  #1  
Old 08-11-2008, 09:55 AM
Rod
 
Posts: n/a
Default Word 2007 - strange close-down dialog box

Hi

I am running Office 2007 Pro SP1 with Vista Ultimate SP1. All applications
work fine but as of only yesterday, sometimes when (see below for WHEN &
how...) I CLOSE down Word by clicking the Red X, having worked on a
document or not, I get a dialog box pop up that says

"Microsoft Word has stopped Working. Windows is searching for a solution to
the problem."

I have to click a "Cancel" button twice more to get Word to close down.

This only started happening yesterday. IT ONLY happens when I open a
document up externally (from inside My Documents or Windows Explorer for
example, which in turn 'opens up Word' and then loads the document). If I
open Word up first, then open up a document from the Office Globe/Open Menu
from within Word itself, this does NOT happen.

Any thoughts on this?? Any assistance would be greatly appreciated. I often
open up documents using Explorer so this is now driving me nuts!!

Rgds
Rod

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  #2  
Old 08-11-2008, 01:19 PM
Jakob
 
Posts: n/a
Default RE: Word 2007 - strange close-down dialog box

Hallo, I have the same problem, also whith Excel an Powerpoint. Until now I
have not found any solution to the problem. Would appreciate help from anyone.
Thanks, Jakob.

"Rod" wrote:

> Hi
>
> I am running Office 2007 Pro SP1 with Vista Ultimate SP1. All applications
> work fine but as of only yesterday, sometimes when (see below for WHEN &
> how...) I CLOSE down Word by clicking the Red X, having worked on a
> document or not, I get a dialog box pop up that says
>
> "Microsoft Word has stopped Working. Windows is searching for a solution to
> the problem."
>
> I have to click a "Cancel" button twice more to get Word to close down.
>
> This only started happening yesterday. IT ONLY happens when I open a
> document up externally (from inside My Documents or Windows Explorer for
> example, which in turn 'opens up Word' and then loads the document). If I
> open Word up first, then open up a document from the Office Globe/Open Menu
> from within Word itself, this does NOT happen.
>
> Any thoughts on this?? Any assistance would be greatly appreciated. I often
> open up documents using Explorer so this is now driving me nuts!!
>
> Rgds
> Rod
>
>

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  #3  
Old 08-11-2008, 03:37 PM
wickedxyx
 
Posts: n/a
Default RE: Word 2007 - strange close-down dialog box

hi guys.

i think i'm having the same problem (Office Crashes and Update Errors post).
Has either of you run the Office Maintenance program included in the Office
Tools? Just curious.



"Jakob" wrote:

> Hallo, I have the same problem, also whith Excel an Powerpoint. Until now I
> have not found any solution to the problem. Would appreciate help from anyone.
> Thanks, Jakob.
>
> "Rod" wrote:
>
> > Hi
> >
> > I am running Office 2007 Pro SP1 with Vista Ultimate SP1. All applications
> > work fine but as of only yesterday, sometimes when (see below for WHEN &
> > how...) I CLOSE down Word by clicking the Red X, having worked on a
> > document or not, I get a dialog box pop up that says
> >
> > "Microsoft Word has stopped Working. Windows is searching for a solution to
> > the problem."
> >
> > I have to click a "Cancel" button twice more to get Word to close down.
> >
> > This only started happening yesterday. IT ONLY happens when I open a
> > document up externally (from inside My Documents or Windows Explorer for
> > example, which in turn 'opens up Word' and then loads the document). If I
> > open Word up first, then open up a document from the Office Globe/Open Menu
> > from within Word itself, this does NOT happen.
> >
> > Any thoughts on this?? Any assistance would be greatly appreciated. I often
> > open up documents using Explorer so this is now driving me nuts!!
> >
> > Rgds
> > Rod
> >
> >

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  #4  
Old 08-11-2008, 03:40 PM
wickedxyx
 
Posts: n/a
Default RE: Word 2007 - strange close-down dialog box

(This may appear twice.)

hi guys.

I think I'm having the same problem (Office Crashes and Updates post).

Have either of your run the Office Maintenance tool in the Office Tools?
Just curious to what the result would be.

"Jakob" wrote:

> Hallo, I have the same problem, also whith Excel an Powerpoint. Until now I
> have not found any solution to the problem. Would appreciate help from anyone.
> Thanks, Jakob.
>
> "Rod" wrote:
>
> > Hi
> >
> > I am running Office 2007 Pro SP1 with Vista Ultimate SP1. All applications
> > work fine but as of only yesterday, sometimes when (see below for WHEN &
> > how...) I CLOSE down Word by clicking the Red X, having worked on a
> > document or not, I get a dialog box pop up that says
> >
> > "Microsoft Word has stopped Working. Windows is searching for a solution to
> > the problem."
> >
> > I have to click a "Cancel" button twice more to get Word to close down.
> >
> > This only started happening yesterday. IT ONLY happens when I open a
> > document up externally (from inside My Documents or Windows Explorer for
> > example, which in turn 'opens up Word' and then loads the document). If I
> > open Word up first, then open up a document from the Office Globe/Open Menu
> > from within Word itself, this does NOT happen.
> >
> > Any thoughts on this?? Any assistance would be greatly appreciated. I often
> > open up documents using Explorer so this is now driving me nuts!!
> >
> > Rgds
> > Rod
> >
> >

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  #5  
Old 08-12-2008, 12:33 PM
Jakob
 
Posts: n/a
Default RE: Word 2007 - strange close-down dialog box

Yes, I have run the Microsoft Office-Diagnostic. The suggested solution
(download fie)did not (so far-after one week) help.

"wickedxyx" wrote:

> (This may appear twice.)
>
> hi guys.
>
> I think I'm having the same problem (Office Crashes and Updates post).
>
> Have either of your run the Office Maintenance tool in the Office Tools?
> Just curious to what the result would be.
>
> "Jakob" wrote:
>
> > Hallo, I have the same problem, also whith Excel an Powerpoint. Until now I
> > have not found any solution to the problem. Would appreciate help from anyone.
> > Thanks, Jakob.
> >
> > "Rod" wrote:
> >
> > > Hi
> > >
> > > I am running Office 2007 Pro SP1 with Vista Ultimate SP1. All applications
> > > work fine but as of only yesterday, sometimes when (see below for WHEN &
> > > how...) I CLOSE down Word by clicking the Red X, having worked on a
> > > document or not, I get a dialog box pop up that says
> > >
> > > "Microsoft Word has stopped Working. Windows is searching for a solution to
> > > the problem."
> > >
> > > I have to click a "Cancel" button twice more to get Word to close down.
> > >
> > > This only started happening yesterday. IT ONLY happens when I open a
> > > document up externally (from inside My Documents or Windows Explorer for
> > > example, which in turn 'opens up Word' and then loads the document). If I
> > > open Word up first, then open up a document from the Office Globe/Open Menu
> > > from within Word itself, this does NOT happen.
> > >
> > > Any thoughts on this?? Any assistance would be greatly appreciated. I often
> > > open up documents using Explorer so this is now driving me nuts!!
> > >
> > > Rgds
> > > Rod
> > >
> > >

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  #6  
Old 08-12-2008, 02:40 PM
Bogey Man
 
Posts: n/a
Default Re: Word 2007 - strange close-down dialog box

Check for updates for Flash and Java. I was having this problem too and it
disappeared after making these updates (as strange as it may seem).

Good luck

"wickedxyx" <wickedxyx@discussions.microsoft.com> wrote in message
news:6895455D-1FC3-456A-A112-573E792B4B60@microsoft.com...
> hi guys.
>
> i think i'm having the same problem (Office Crashes and Update Errors
> post).
> Has either of you run the Office Maintenance program included in the
> Office
> Tools? Just curious.
>
>
>
> "Jakob" wrote:
>
>> Hallo, I have the same problem, also whith Excel an Powerpoint. Until now
>> I
>> have not found any solution to the problem. Would appreciate help from
>> anyone.
>> Thanks, Jakob.
>>
>> "Rod" wrote:
>>
>> > Hi
>> >
>> > I am running Office 2007 Pro SP1 with Vista Ultimate SP1. All
>> > applications
>> > work fine but as of only yesterday, sometimes when (see below for WHEN
>> > &
>> > how...) I CLOSE down Word by clicking the Red X, having worked on a
>> > document or not, I get a dialog box pop up that says
>> >
>> > "Microsoft Word has stopped Working. Windows is searching for a
>> > solution to
>> > the problem."
>> >
>> > I have to click a "Cancel" button twice more to get Word to close down.
>> >
>> > This only started happening yesterday. IT ONLY happens when I open a
>> > document up externally (from inside My Documents or Windows Explorer
>> > for
>> > example, which in turn 'opens up Word' and then loads the document). If
>> > I
>> > open Word up first, then open up a document from the Office Globe/Open
>> > Menu
>> > from within Word itself, this does NOT happen.
>> >
>> > Any thoughts on this?? Any assistance would be greatly appreciated. I
>> > often
>> > open up documents using Explorer so this is now driving me nuts!!
>> >
>> > Rgds
>> > Rod
>> >
>> >

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