word 2003 readonly file

Good Morning,
I’m Italian so excuse me if my English is not clear as expected.
I’m writing this technical support request because one of my customers has a
very very strange problem with Microsoft Word upon saving.
Here’s the configuration of the PC:

- Microsoft Windows XP Professional SP2, with all the latest updates
installed;
- Microsoft Office 2003 SP3 Professional Edition;
- NOD32 Antivirus System;
- Spybot Search and Destroy;
- Autocad 2007;
- PDF Creator;
- Some DWG Viewers;
- IBM Client Access for AS/400

My user works with some Word documents, of about 20 Megs-size, with some
pics included.
I searched over various forums in Internet, and I found that Word allows a
maximum of 32 Megs-per-file size, wich is referred to text only.
So, my user should not oversize this limit with her documents.
These documents are all written in different languages, the user is Italian
and the docs are one in Spanish, one in Deutch, one in Portoguese and so on.
The problem is described as follows:

- the user opens the document, works in it in editing mode normally
- then she updates the summary which is placed at the top of the document,
selecting-it all and the choosing “update field�
- since this step no errors occurs;
- when saving, totally randomly, word says that is not possible to save the
document because it is in read-only mode, and the user is prompted to save
with another file name.

This is a very strange error.
I tried everything:

- installed Office 2007 with the latest Service Pack 1, same result;
- disabled and uninstalled the Antivirus system, same result;
- copied the files locally, checked the file permissions, everything’s right
but the problem persists;
- searched the web for any possible solution… I tried everything I caught
but the problem persists.

After all these steps I prepared a new computer, and the problem remains
also with the new PC.
So I got no idea about the way to solve the problem.
Is there any fix?
Any procedure to be followed?

Thanks in advance.

"Fioretti" <Fioretti@discussions.microsoft.com> wrote in message
news:04EA00C1-486C-4AFE-8638-E9AE460030CD@microsoft.com...
> Good Morning,
> I’m Italian so excuse me if my English is not clear as expected.
> I’m writing this technical support request because one of my customers has
> a
> very very strange problem with Microsoft Word upon saving.
> Here’s the configuration of the PC:
>
> - Microsoft Windows XP Professional SP2, with all the latest updates
> installed;
> - Microsoft Office 2003 SP3 Professional Edition;
> - NOD32 Antivirus System;
> - Spybot Search and Destroy;
> - Autocad 2007;
> - PDF Creator;
> - Some DWG Viewers;
> - IBM Client Access for AS/400
>
> My user works with some Word documents, of about 20 Megs-size, with some
> pics included.
> I searched over various forums in Internet, and I found that Word allows a
> maximum of 32 Megs-per-file size, wich is referred to text only.
> So, my user should not oversize this limit with her documents.
> These documents are all written in different languages, the user is
> Italian
> and the docs are one in Spanish, one in Deutch, one in Portoguese and so
> on.
> The problem is described as follows:
>
> - the user opens the document, works in it in editing mode normally
> - then she updates the summary which is placed at the top of the document,
> selecting-it all and the choosing “update field�
> - since this step no errors occurs;
> - when saving, totally randomly, word says that is not possible to save
> the
> document because it is in read-only mode, and the user is prompted to save
> with another file name.
>
> This is a very strange error.
> I tried everything:
>
> - installed Office 2007 with the latest Service Pack 1, same result;
> - disabled and uninstalled the Antivirus system, same result;
> - copied the files locally, checked the file permissions, everything’s
> right
> but the problem persists;
> - searched the web for any possible solution… I tried everything I caught
> but the problem persists.
>
> After all these steps I prepared a new computer, and the problem remains
> also with the new PC.
> So I got no idea about the way to solve the problem.
> Is there any fix?
> Any procedure to be followed?
>
> Thanks in advance.
>


Just a guess.

Does your user store the files on a CD/DVD and then copy them back to the
hard drive (or attempt to use them from the CD/DVD disc}?

Suggest you look at file properties and verify that the file attributes do
not include Read Only enabled.

Don

sorry permission are ok.
File is on a shared folder in a file server
The problem sometimes appen if i open file localy

"dgmacmi<>" wrote:

> "Fioretti" <Fioretti@discussions.microsoft.com> wrote in message
> news:04EA00C1-486C-4AFE-8638-E9AE460030CD@microsoft.com...
> > Good Morning,
> > I’m Italian so excuse me if my English is not clear as expected.
> > I’m writing this technical support request because one of my customers has
> > a
> > very very strange problem with Microsoft Word upon saving.
> > Here’s the configuration of the PC:
> >
> > - Microsoft Windows XP Professional SP2, with all the latest updates
> > installed;
> > - Microsoft Office 2003 SP3 Professional Edition;
> > - NOD32 Antivirus System;
> > - Spybot Search and Destroy;
> > - Autocad 2007;
> > - PDF Creator;
> > - Some DWG Viewers;
> > - IBM Client Access for AS/400
> >
> > My user works with some Word documents, of about 20 Megs-size, with some
> > pics included.
> > I searched over various forums in Internet, and I found that Word allows a
> > maximum of 32 Megs-per-file size, wich is referred to text only.
> > So, my user should not oversize this limit with her documents.
> > These documents are all written in different languages, the user is
> > Italian
> > and the docs are one in Spanish, one in Deutch, one in Portoguese and so
> > on.
> > The problem is described as follows:
> >
> > - the user opens the document, works in it in editing mode normally
> > - then she updates the summary which is placed at the top of the document,
> > selecting-it all and the choosing “update field�
> > - since this step no errors occurs;
> > - when saving, totally randomly, word says that is not possible to save
> > the
> > document because it is in read-only mode, and the user is prompted to save
> > with another file name.
> >
> > This is a very strange error.
> > I tried everything:
> >
> > - installed Office 2007 with the latest Service Pack 1, same result;
> > - disabled and uninstalled the Antivirus system, same result;
> > - copied the files locally, checked the file permissions, everything’s
> > right
> > but the problem persists;
> > - searched the web for any possible solution… I tried everything I caught
> > but the problem persists.
> >
> > After all these steps I prepared a new computer, and the problem remains
> > also with the new PC.
> > So I got no idea about the way to solve the problem.
> > Is there any fix?
> > Any procedure to be followed?
> >
> > Thanks in advance.
> >
>
>
> Just a guess.
>
> Does your user store the files on a CD/DVD and then copy them back to the
> hard drive (or attempt to use them from the CD/DVD disc}?
>
> Suggest you look at file properties and verify that the file attributes do
> not include Read Only enabled.
>
> Don
>
>

I am having the same problem, Word 2003 running on XP Pro SP2 randomally
changes files to read only.

"Fioretti" wrote:

> sorry permission are ok.
> File is on a shared folder in a file server
> The problem sometimes appen if i open file localy
>
> "dgmacmi<>" wrote:
>
> > "Fioretti" <Fioretti@discussions.microsoft.com> wrote in message
> > news:04EA00C1-486C-4AFE-8638-E9AE460030CD@microsoft.com...
> > > Good Morning,
> > > I’m Italian so excuse me if my English is not clear as expected.
> > > I’m writing this technical support request because one of my customers has
> > > a
> > > very very strange problem with Microsoft Word upon saving.
> > > Here’s the configuration of the PC:
> > >
> > > - Microsoft Windows XP Professional SP2, with all the latest updates
> > > installed;
> > > - Microsoft Office 2003 SP3 Professional Edition;
> > > - NOD32 Antivirus System;
> > > - Spybot Search and Destroy;
> > > - Autocad 2007;
> > > - PDF Creator;
> > > - Some DWG Viewers;
> > > - IBM Client Access for AS/400
> > >
> > > My user works with some Word documents, of about 20 Megs-size, with some
> > > pics included.
> > > I searched over various forums in Internet, and I found that Word allows a
> > > maximum of 32 Megs-per-file size, wich is referred to text only.
> > > So, my user should not oversize this limit with her documents.
> > > These documents are all written in different languages, the user is
> > > Italian
> > > and the docs are one in Spanish, one in Deutch, one in Portoguese and so
> > > on.
> > > The problem is described as follows:
> > >
> > > - the user opens the document, works in it in editing mode normally
> > > - then she updates the summary which is placed at the top of the document,
> > > selecting-it all and the choosing “update field�
> > > - since this step no errors occurs;
> > > - when saving, totally randomly, word says that is not possible to save
> > > the
> > > document because it is in read-only mode, and the user is prompted to save
> > > with another file name.
> > >
> > > This is a very strange error.
> > > I tried everything:
> > >
> > > - installed Office 2007 with the latest Service Pack 1, same result;
> > > - disabled and uninstalled the Antivirus system, same result;
> > > - copied the files locally, checked the file permissions, everything’s
> > > right
> > > but the problem persists;
> > > - searched the web for any possible solution… I tried everything I caught
> > > but the problem persists.
> > >
> > > After all these steps I prepared a new computer, and the problem remains
> > > also with the new PC.
> > > So I got no idea about the way to solve the problem.
> > > Is there any fix?
> > > Any procedure to be followed?
> > >
> > > Thanks in advance.
> > >
> >
> >
> > Just a guess.
> >
> > Does your user store the files on a CD/DVD and then copy them back to the
> > hard drive (or attempt to use them from the CD/DVD disc}?
> >
> > Suggest you look at file properties and verify that the file attributes do
> > not include Read Only enabled.
> >
> > Don
> >
> >