Windows Installer running after upgrade

During a company-wide upgrade to Office 2003, on a number of PCs we replaced
Office XP Professional with Office Standard 2003.
Now, the Windows Installer keeps running on these PCs when using some
features in Word/Excel/PowerPoint. eg saving a file and using My Places bar.

We believe this is due to improper uninstall of Office Pro, but can't work
out how to fix it.
I found the link to "completely remove Office 97 in Windows XP", but nothing
similar for Office XP.
As an experiment on one PC, I've tried simply deleting entry
"HKLM\Software\Microsoft\Office\10.0", but this didn't work.

Any other ideas? (Bearing in mind this fix has to be applied to quite a few
PCs.)
--
PMD

Patricia

Use this tool from MS to fix your issue

http://support.microsoft.com/kb/290301

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Patricia D" <PatriciaD@discussions.microsoft.com> wrote in message news:CF6B08C4-4E49-4723-A851-A30C8B93703B@microsoft.com...
> During a company-wide upgrade to Office 2003, on a number of PCs we replaced
> Office XP Professional with Office Standard 2003.
> Now, the Windows Installer keeps running on these PCs when using some
> features in Word/Excel/PowerPoint. eg saving a file and using My Places bar.
>
> We believe this is due to improper uninstall of Office Pro, but can't work
> out how to fix it.
> I found the link to "completely remove Office 97 in Windows XP", but nothing
> similar for Office XP.
> As an experiment on one PC, I've tried simply deleting entry
> "HKLM\Software\Microsoft\Office\10.0", but this didn't work.
>
> Any other ideas? (Bearing in mind this fix has to be applied to quite a few
> PCs.)
> --
> PMD

Thanks for suggestion, but don't fancy trying this on so many PCs. Was
hoping for something that we can push out through Group Policy.
--
Patricia D


"Peter Foldes" wrote:

> Patricia
>
> Use this tool from MS to fix your issue
>
> http://support.microsoft.com/kb/290301
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Patricia D" <PatriciaD@discussions.microsoft.com> wrote in message news:CF6B08C4-4E49-4723-A851-A30C8B93703B@microsoft.com...
> > During a company-wide upgrade to Office 2003, on a number of PCs we replaced
> > Office XP Professional with Office Standard 2003.
> > Now, the Windows Installer keeps running on these PCs when using some
> > features in Word/Excel/PowerPoint. eg saving a file and using My Places bar.
> >
> > We believe this is due to improper uninstall of Office Pro, but can't work
> > out how to fix it.
> > I found the link to "completely remove Office 97 in Windows XP", but nothing
> > similar for Office XP.
> > As an experiment on one PC, I've tried simply deleting entry
> > "HKLM\Software\Microsoft\Office\10.0", but this didn't work.
> >
> > Any other ideas? (Bearing in mind this fix has to be applied to quite a few
> > PCs.)
> > --
> > PMD
>

Try it on one PC and see if it corrects the issue. If it does then you have no choice. You can push it out via GP with a script

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Patricia D" <PatriciaD@discussions.microsoft.com> wrote in message news:2197A2C5-0C6B-4D51-B7D0-B4271D65B04F@microsoft.com...
> Thanks for suggestion, but don't fancy trying this on so many PCs. Was
> hoping for something that we can push out through Group Policy.
> --
> Patricia D
>
>
> "Peter Foldes" wrote:
>
>> Patricia
>>
>> Use this tool from MS to fix your issue
>>
>> http://support.microsoft.com/kb/290301
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Patricia D" <PatriciaD@discussions.microsoft.com> wrote in message news:CF6B08C4-4E49-4723-A851-A30C8B93703B@microsoft.com...
>> > During a company-wide upgrade to Office 2003, on a number of PCs we replaced
>> > Office XP Professional with Office Standard 2003.
>> > Now, the Windows Installer keeps running on these PCs when using some
>> > features in Word/Excel/PowerPoint. eg saving a file and using My Places bar.
>> >
>> > We believe this is due to improper uninstall of Office Pro, but can't work
>> > out how to fix it.
>> > I found the link to "completely remove Office 97 in Windows XP", but nothing
>> > similar for Office XP.
>> > As an experiment on one PC, I've tried simply deleting entry
>> > "HKLM\Software\Microsoft\Office\10.0", but this didn't work.
>> >
>> > Any other ideas? (Bearing in mind this fix has to be applied to quite a few
>> > PCs.)
>> > --
>> > PMD
>>

Thank you for help. We did manage to find an easier fix after all. Checked
eventlog and found that MSInstaller was looking for a particular key in the
register,
"The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\ Common\WebDriveUserData'
does not exist."

So we just put it in (with zero value) and problem seems to be fixed. This
is a bit easier to package and push out, so we'll give this a try first.
--
Patricia D


"Peter Foldes" wrote:

> Try it on one PC and see if it corrects the issue. If it does then you have no choice. You can push it out via GP with a script
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Patricia D" <PatriciaD@discussions.microsoft.com> wrote in message news:2197A2C5-0C6B-4D51-B7D0-B4271D65B04F@microsoft.com...
> > Thanks for suggestion, but don't fancy trying this on so many PCs. Was
> > hoping for something that we can push out through Group Policy.
> > --
> > Patricia D
> >
> >
> > "Peter Foldes" wrote:
> >
> >> Patricia
> >>
> >> Use this tool from MS to fix your issue
> >>
> >> http://support.microsoft.com/kb/290301
> >>
> >> --
> >> Peter
> >>
> >> Please Reply to Newsgroup for the benefit of others
> >> Requests for assistance by email can not and will not be acknowledged.
> >>
> >> "Patricia D" <PatriciaD@discussions.microsoft.com> wrote in message news:CF6B08C4-4E49-4723-A851-A30C8B93703B@microsoft.com...
> >> > During a company-wide upgrade to Office 2003, on a number of PCs we replaced
> >> > Office XP Professional with Office Standard 2003.
> >> > Now, the Windows Installer keeps running on these PCs when using some
> >> > features in Word/Excel/PowerPoint. eg saving a file and using My Places bar.
> >> >
> >> > We believe this is due to improper uninstall of Office Pro, but can't work
> >> > out how to fix it.
> >> > I found the link to "completely remove Office 97 in Windows XP", but nothing
> >> > similar for Office XP.
> >> > As an experiment on one PC, I've tried simply deleting entry
> >> > "HKLM\Software\Microsoft\Office\10.0", but this didn't work.
> >> >
> >> > Any other ideas? (Bearing in mind this fix has to be applied to quite a few
> >> > PCs.)
> >> > --
> >> > PMD
> >>
>