Warning about purchasing Office from Microsoft site
I just completed a purchase from the microsoft website and was sent to
another company. The other company is Digital River. Currently I would warn
against doing any business with them and until microsoft changes their vendor
about doing business with them. The reason why?
I bought the product (Microsoft Office) online to save time as it should be
easier to just download it and get the CD in the mail at a later date. I was
not sent an e-mail confirmation of the purchase, or where to go to download
my paid for copy, or an activation code. After the 3x forwarding of my call
to microsoft (only about 25 mins so really not bad) I ended up speaking with
Digital River whose only solution was to refund my credit card charge only
after they recieved the money in their account or for me to wait and maybe
eventually it will work itself out. So basically shop at your own risk. i
would STRONGLY recommend if you have to shop online go to a actual retailer
like amazon or best buy etc... as this company really doesn't care about you
as a customer.
Re: Warning about purchasing Office from Microsoft site
Jagten wrote:
> I just completed a purchase from the microsoft website and was sent to
> another company. The other company is Digital River. Currently I would warn
> against doing any business with them and until microsoft changes their vendor
> about doing business with them. The reason why?
>
> I bought the product (Microsoft Office) online to save time as it should be
> easier to just download it and get the CD in the mail at a later date. I was
> not sent an e-mail confirmation of the purchase, or where to go to download
> my paid for copy, or an activation code. After the 3x forwarding of my call
> to microsoft (only about 25 mins so really not bad) I ended up speaking with
> Digital River whose only solution was to refund my credit card charge only
> after they recieved the money in their account or for me to wait and maybe
> eventually it will work itself out. So basically shop at your own risk. i
> would STRONGLY recommend if you have to shop online go to a actual retailer
> like amazon or best buy etc... as this company really doesn't care about you
> as a customer.
You're finally figuring out that Microsoft holds its paying customers in
total disdain? WPA and WGA should have been a clue. When a company
assumes each and every one of their paying customers to be pirates until
they prove otherwise, the writing is on the wall in spades.
Re: Warning about purchasing Office from Microsoft site
Perhaps the problem is actually caused by your e-mail account settings.
THAT would be the more plausible explanation as to the grief than
Digital River stealing your money.
Jagten wrote:
> I just completed a purchase from the microsoft website and was sent to
> another company. The other company is Digital River. Currently I would warn
> against doing any business with them and until microsoft changes their vendor
> about doing business with them. The reason why?
>
> I bought the product (Microsoft Office) online to save time as it should be
> easier to just download it and get the CD in the mail at a later date. I was
> not sent an e-mail confirmation of the purchase, or where to go to download
> my paid for copy, or an activation code. After the 3x forwarding of my call
> to microsoft (only about 25 mins so really not bad) I ended up speaking with
> Digital River whose only solution was to refund my credit card charge only
> after they recieved the money in their account or for me to wait and maybe
> eventually it will work itself out. So basically shop at your own risk. i
> would STRONGLY recommend if you have to shop online go to a actual retailer
> like amazon or best buy etc... as this company really doesn't care about you
> as a customer.
Re: Warning about purchasing Office from Microsoft site
Bob I wrote:
> Perhaps the problem is actually caused by your e-mail account settings.
> THAT would be the more plausible explanation as to the grief than
> Digital River stealing your money.
>
> Jagten wrote:
>
>> I just completed a purchase from the microsoft website and was sent to
>> another company. The other company is Digital River. Currently I would
>> warn against doing any business with them and until microsoft changes
>> their vendor about doing business with them. The reason why?
>>
>> I bought the product (Microsoft Office) online to save time as it
>> should be easier to just download it and get the CD in the mail at a
>> later date. I was not sent an e-mail confirmation of the purchase, or
>> where to go to download my paid for copy, or an activation code.
>> After the 3x forwarding of my call to microsoft (only about 25 mins so
>> really not bad) I ended up speaking with Digital River whose only
>> solution was to refund my credit card charge only after they recieved
>> the money in their account or for me to wait and maybe eventually it
>> will work itself out. So basically shop at your own risk. i would
>> STRONGLY recommend if you have to shop online go to a actual retailer
>> like amazon or best buy etc... as this company really doesn't care
>> about you as a customer.
>
Bob I trots out the MS is perfect so it must be the user trip. Yawn.
Re: Warning about purchasing Office from Microsoft site
Many of us recommend buying their Office software from Amazon.com. Yes, you
have a to wait a few days for delivery HOWEVER, you'll have the disks in
hand plus you will save money.
--
JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"
"Jagten" <Jagten@discussions.microsoft.com> wrote in message
news:EA63CF58-F744-49C3-A44C-2C63BF16C3A1@microsoft.com...
>I just completed a purchase from the microsoft website and was sent to
> another company. The other company is Digital River. Currently I would
> warn
> against doing any business with them and until microsoft changes their
> vendor
> about doing business with them. The reason why?
>
> I bought the product (Microsoft Office) online to save time as it should
> be
> easier to just download it and get the CD in the mail at a later date. I
> was
> not sent an e-mail confirmation of the purchase, or where to go to
> download
> my paid for copy, or an activation code. After the 3x forwarding of my
> call
> to microsoft (only about 25 mins so really not bad) I ended up speaking
> with
> Digital River whose only solution was to refund my credit card charge only
> after they recieved the money in their account or for me to wait and maybe
> eventually it will work itself out. So basically shop at your own risk. i
> would STRONGLY recommend if you have to shop online go to a actual
> retailer
> like amazon or best buy etc... as this company really doesn't care about
> you
> as a customer.
| Bob I wrote:
|| Perhaps the problem is actually caused by your e-mail account
|| settings. THAT would be the more plausible explanation as to the
|| grief than Digital River stealing your money.
||
|| Jagten wrote:
||
||| I just completed a purchase from the microsoft website and was sent
||| to another company. The other company is Digital River. Currently I
||| would warn against doing any business with them and until microsoft
||| changes their vendor about doing business with them. The reason why?
|||
||| I bought the product (Microsoft Office) online to save time as it
||| should be easier to just download it and get the CD in the mail at a
||| later date. I was not sent an e-mail confirmation of the purchase,
||| or where to go to download my paid for copy, or an activation code.
||| After the 3x forwarding of my call to microsoft (only about 25 mins
||| so really not bad) I ended up speaking with Digital River whose only
||| solution was to refund my credit card charge only after they
||| recieved the money in their account or for me to wait and maybe
||| eventually it will work itself out. So basically shop at your own
||| risk. i would STRONGLY recommend if you have to shop online go to a
||| actual retailer like amazon or best buy etc... as this company
||| really doesn't care about you as a customer.
||
|
| Bob I trots out the MS is perfect so it must be the user trip. Yawn.
|
| Alias
| Bob I wrote:
|| Perhaps the problem is actually caused by your e-mail account
|| settings. THAT would be the more plausible explanation as to the
|| grief than Digital River stealing your money.
||
|| Jagten wrote:
||
||| I just completed a purchase from the microsoft website and was sent
||| to another company. The other company is Digital River. Currently I
||| would warn against doing any business with them and until microsoft
||| changes their vendor about doing business with them. The reason why?
|||
||| I bought the product (Microsoft Office) online to save time as it
||| should be easier to just download it and get the CD in the mail at a
||| later date. I was not sent an e-mail confirmation of the purchase,
||| or where to go to download my paid for copy, or an activation code.
||| After the 3x forwarding of my call to microsoft (only about 25 mins
||| so really not bad) I ended up speaking with Digital River whose only
||| solution was to refund my credit card charge only after they
||| recieved the money in their account or for me to wait and maybe
||| eventually it will work itself out. So basically shop at your own
||| risk. i would STRONGLY recommend if you have to shop online go to a
||| actual retailer like amazon or best buy etc... as this company
||| really doesn't care about you as a customer.
||
|
| Bob I trots out the MS is perfect so it must be the user trip. Yawn.
|
| Alias
Re: Warning about purchasing Office from Microsoft site
Many, many software companies use Digital River, so it's not even a MS
issue.
Alias has always been a troll.
"Milly Staples [MVP - Outlook]" <what@ever> wrote in message
news:OAFXmMGBJHA.820@TK2MSFTNGP04.phx.gbl...
: Alias trots out the user cannot have made an error so Microsoft must be
: evil. Yawn.
:
: --
: Milly Staples [MVP - Outlook]
:
: Post all replies to the group to keep the discussion intact.
: How to ask a question: http://support.microsoft.com/KB/555375
:
:
: After furious head scratching, Alias asked:
:
: | Bob I wrote:
: || Perhaps the problem is actually caused by your e-mail account
: || settings. THAT would be the more plausible explanation as to the
: || grief than Digital River stealing your money.
: ||
: || Jagten wrote:
: ||
: ||| I just completed a purchase from the microsoft website and was sent
: ||| to another company. The other company is Digital River. Currently I
: ||| would warn against doing any business with them and until microsoft
: ||| changes their vendor about doing business with them. The reason why?
: |||
: ||| I bought the product (Microsoft Office) online to save time as it
: ||| should be easier to just download it and get the CD in the mail at a
: ||| later date. I was not sent an e-mail confirmation of the purchase,
: ||| or where to go to download my paid for copy, or an activation code.
: ||| After the 3x forwarding of my call to microsoft (only about 25 mins
: ||| so really not bad) I ended up speaking with Digital River whose only
: ||| solution was to refund my credit card charge only after they
: ||| recieved the money in their account or for me to wait and maybe
: ||| eventually it will work itself out. So basically shop at your own
: ||| risk. i would STRONGLY recommend if you have to shop online go to a
: ||| actual retailer like amazon or best buy etc... as this company
: ||| really doesn't care about you as a customer.
: ||
: |
: | Bob I trots out the MS is perfect so it must be the user trip. Yawn.
: |
: | Alias
:
:
Re: Warning about purchasing Office from Microsoft site
Tom [Pepper] Willett wrote:
> Many, many software companies use Digital River, so it's not even a MS
> issue.
It's a company that MS uses to sell software. Ergo, MS is involved.
>
> Alias has always been a troll.
And you've always been an *******.
Alias
>
> "Milly Staples [MVP - Outlook]" <what@ever> wrote in message
> news:OAFXmMGBJHA.820@TK2MSFTNGP04.phx.gbl...
> : Alias trots out the user cannot have made an error so Microsoft must be
> : evil. Yawn.
> :
> : --
> : Milly Staples [MVP - Outlook]
> :
> : Post all replies to the group to keep the discussion intact.
> : How to ask a question: http://support.microsoft.com/KB/555375
> :
> :
> : After furious head scratching, Alias asked:
> :
> : | Bob I wrote:
> : || Perhaps the problem is actually caused by your e-mail account
> : || settings. THAT would be the more plausible explanation as to the
> : || grief than Digital River stealing your money.
> : ||
> : || Jagten wrote:
> : ||
> : ||| I just completed a purchase from the microsoft website and was sent
> : ||| to another company. The other company is Digital River. Currently I
> : ||| would warn against doing any business with them and until microsoft
> : ||| changes their vendor about doing business with them. The reason why?
> : |||
> : ||| I bought the product (Microsoft Office) online to save time as it
> : ||| should be easier to just download it and get the CD in the mail at a
> : ||| later date. I was not sent an e-mail confirmation of the purchase,
> : ||| or where to go to download my paid for copy, or an activation code.
> : ||| After the 3x forwarding of my call to microsoft (only about 25 mins
> : ||| so really not bad) I ended up speaking with Digital River whose only
> : ||| solution was to refund my credit card charge only after they
> : ||| recieved the money in their account or for me to wait and maybe
> : ||| eventually it will work itself out. So basically shop at your own
> : ||| risk. i would STRONGLY recommend if you have to shop online go to a
> : ||| actual retailer like amazon or best buy etc... as this company
> : ||| really doesn't care about you as a customer.
> : ||
> : |
> : | Bob I trots out the MS is perfect so it must be the user trip. Yawn.
> : |
> : | Alias
> :
> :
>
>
Warning about purchasing Office from Microsoft site 
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