Uninstall Microsoft Office Enterprise 2007.

I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.

Both attempts to uninstall were unsuccessful.

Message:
[quote]
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]

I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238

but "PSS10R.CHM." is nowhere to be found.

I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.

The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.

Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.

Be honest for correct answers.
You're an admin with stand-alone copy ?
How do you 'normally' install ?
Is this the first time ? Or done hundreds and problem this morning ?
Is this YOUR PC and you are not at office ?
You bought used PC? etc
If Enterprise Edition might need to be on their network to uninstall ?
Maybe CD is looking for install location to copy to Temp folder
Drive \\servername\installfolder
which you do not have ?



"Yvonne York" <Yvonne@home.com> wrote in message
news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...
>I tried to uninstall Microsoft Office Enterprise 2007 in:
> 'Add or Remove Programs' panel
> and
> by inserting the disk and activated the radio button next to 'Remove'.
>
> Both attempts to uninstall were unsuccessful.
>
> Message:
> [quote]
> Microsoft Office Enterprise 2007 uninstall did not complete
> successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of
> Microsoft Office Enterprise 2007.
> TIA.

Yvonne York wrote:

> I tried to uninstall Microsoft Office Enterprise 2007 in:
> 'Add or Remove Programs' panel
> and
> by inserting the disk and activated the radio button next to 'Remove'.
>
> Both attempts to uninstall were unsuccessful.
>
> Message:
> [quote]
> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of
> Microsoft Office Enterprise 2007.
> TIA.

Perhaps if you don't want to be editing the registry by following the
instructions in KB928218, you shouldn't edit the regstry at all. I would
suggest turning the job over to someone else.

Since when do you need to insert the disk to uninstall a program?
---
Leonard Grey
Errare Humanum Est

Yvonne York wrote:
> I tried to uninstall Microsoft Office Enterprise 2007 in:
> 'Add or Remove Programs' panel
> and
> by inserting the disk and activated the radio button next to 'Remove'.
>
> Both attempts to uninstall were unsuccessful.
>
> Message:
> [quote]
> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of
> Microsoft Office Enterprise 2007.
> TIA.

The date and time was 10/24/2008 5:05 AM, and on a whim, - Bobb -
pounded out on the keyboard:

> Be honest for correct answers.

What made you think she wasn't being honest?

> You're an admin with stand-alone copy ?

She stated "Administrator". I think you can figure that one out.

> How do you 'normally' install ?
> Is this the first time ? Or done hundreds and problem this morning ?

Irrelevant.

> Is this YOUR PC and you are not at office ?

Irrelevant.

> You bought used PC? etc

Irrelevant.

> If Enterprise Edition might need to be on their network to uninstall ?
> Maybe CD is looking for install location to copy to Temp folder
> Drive \\servername\installfolder
> which you do not have ?
>
>

Even network installs copy files to the MSO Cache folder. Regardless,
she said she installed it from the CD.

--
Terry R.

***Reply Note***
Anti-spam measures are included in my email address.
Delete NOSPAM from the email address after clicking Reply.

Its a recognised method

"Leonard Grey" <l.grey@invalid.invalid> wrote in message
news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...
> Since when do you need to insert the disk to uninstall a program?
> ---
> Leonard Grey
> Errare Humanum Est

Insert Office cd, select repair option, then run disk cleanup to remove all
temp files, reboot, try again.
If that doesn't work you are going to have to use the kb article, unless you
want to use the nuclear option.
(Format / reinstall)
BTW why do you want to uninstall?

"Yvonne York" <Yvonne@home.com> wrote in message
news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...
>I tried to uninstall Microsoft Office Enterprise 2007 in:
> 'Add or Remove Programs' panel
> and
> by inserting the disk and activated the radio button next to 'Remove'.
>
> Both attempts to uninstall were unsuccessful.
>
> Message:
> [quote]
> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key
> UNKNOWN\rtf\PersistentHandler. Verifiy you have sufficient permission to
> access the registry or contact Microsoft Product Support Services (PSS)
> for assistance. For information about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of Microsoft
> Office Enterprise 2007.
> TIA.

Recognized by whom? Can you provide a link to instructions from Microsoft?

For Microsoft Office 2007, the original install DVD is only needed for
the initial install. IF you elected to remove the Local Install Source
(Msocache) you will need the DVD to repair your installation, to add new
components and (typically) to install updates and service packs.
---
Leonard Grey
Errare Humanum Est

DL wrote:
> Its a recognised method
>
> "Leonard Grey" <l.grey@invalid.invalid> wrote in message
> news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...
>> Since when do you need to insert the disk to uninstall a program?
>> ---
>> Leonard Grey
>> Errare Humanum Est
>
>

Office 2007 Enterprise is a Volume License version and it is quite difficult to remove. I suggest that you get in touch with the IT department of the Company or the Educational Institution from where you have purchased this version through the their Home Program.

If this is not a legal version then all I can tell you is to reformat your system to remove it .

If this was a Trial version which I doubt then read the release notes on the steps needed for uninstalling this Enterprise version that came with the download.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Yvonne York" <Yvonne@home.com> wrote in message news:29944EF1-B8F4-4241-9972-CB4E1F6DDC30@microsoft.com...
>I tried to uninstall Microsoft Office Enterprise 2007 in:
> 'Add or Remove Programs' panel
> and
> by inserting the disk and activated the radio button next to 'Remove'.
>
> Both attempts to uninstall were unsuccessful.
>
> Message:
> [quote]
> Microsoft Office Enterprise 2007 uninstall did not complete successfully.
> Error 1402.Setup cannot open the registry key UNKNOWN\rtf\PersistentHandler.
> Verifiy you have sufficient permission to access the registry or contact
> Microsoft Product Support Services (PSS) for assistance. For information
> about to contact PSS,
> see C:\Documents and Settings\Yvonne York\Local
> Settings\Temp\Setup00000238\PSS10R.CHM.
> [unquote]
>
> I was able to locate C:\Documents and Settings\xxxx xxxx\Local
> Settings\Temp\Setup00000238
>
> but "PSS10R.CHM." is nowhere to be found.
>
> I installed Office 2007 using a valid 25-character CD key and am the
> administrator and should therefore have 'permission' to uninstall this
> program.
>
> The uninstall procedures as described in
> http://support.microsoft.com/kb/928218
> are a bit too complicated for my liking.
>
> Could somebody please please advise which registry setting should be
> modified or any other procedure to facilitate proper removal of Microsoft
> Office Enterprise 2007.
> TIA.
>

You didnt specifically refer to 2007, but gave a universal response, but any
way thats picking hairs.

"Leonard Grey" <l.grey@invalid.invalid> wrote in message
news:e0GQ86eNJHA.4928@TK2MSFTNGP05.phx.gbl...
> Recognized by whom? Can you provide a link to instructions from Microsoft?
>
> For Microsoft Office 2007, the original install DVD is only needed for the
> initial install. IF you elected to remove the Local Install Source
> (Msocache) you will need the DVD to repair your installation, to add new
> components and (typically) to install updates and service packs.
> ---
> Leonard Grey
> Errare Humanum Est
>
> DL wrote:
>> Its a recognised method
>>
>> "Leonard Grey" <l.grey@invalid.invalid> wrote in message
>> news:e2IB0PeNJHA.728@TK2MSFTNGP06.phx.gbl...
>>> Since when do you need to insert the disk to uninstall a program?
>>> ---
>>> Leonard Grey
>>> Errare Humanum Est
>>