saving a file to a mapped drive

Just started rolling out Office '07. First issue I cannot resolve. When a
user tries to save a document or attachment to a mapped drive, they get the
following message:
"cannot find this file. Verify the path and file name are correct." or
"cannot save the attachment. Cannot find this file. Verify the path and
file name are correct".
This happens on Vista or XP. I have ALL Windows and Office updates applied.
Users (including myself as a domain admin) have full control and rights to
save.
Funny thing is they can save it to their local disk, then cut and paste the
file to the mapped drive. This happens for Word, Excel, Outlook and
attachments and only for Office 2007. Any suggestions before calling Habib
in India?
Thank you,
Jayhawk

Perhaps "off-line files" is enabled? I seen posts as to that causing the
issue.

Jayhawk_71 wrote:

> Just started rolling out Office '07. First issue I cannot resolve. When a
> user tries to save a document or attachment to a mapped drive, they get the
> following message:
> "cannot find this file. Verify the path and file name are correct." or
> "cannot save the attachment. Cannot find this file. Verify the path and
> file name are correct".
> This happens on Vista or XP. I have ALL Windows and Office updates applied.
> Users (including myself as a domain admin) have full control and rights to
> save.
> Funny thing is they can save it to their local disk, then cut and paste the
> file to the mapped drive. This happens for Word, Excel, Outlook and
> attachments and only for Office 2007. Any suggestions before calling Habib
> in India?
> Thank you,
> Jayhawk

We used to have a GP that enabled My Docs synching and off-line folders, but
that has been discontinued for over a year, plus this PC was just re-built
AFTER we had removed the GP and no synching is currently taking place. Good
thought however, but that does not seem to fit our situtation.


"Bob I" wrote:

> Perhaps "off-line files" is enabled? I seen posts as to that causing the
> issue.
>
> Jayhawk_71 wrote:
>
> > Just started rolling out Office '07. First issue I cannot resolve. When a
> > user tries to save a document or attachment to a mapped drive, they get the
> > following message:
> > "cannot find this file. Verify the path and file name are correct." or
> > "cannot save the attachment. Cannot find this file. Verify the path and
> > file name are correct".
> > This happens on Vista or XP. I have ALL Windows and Office updates applied.
> > Users (including myself as a domain admin) have full control and rights to
> > save.
> > Funny thing is they can save it to their local disk, then cut and paste the
> > file to the mapped drive. This happens for Word, Excel, Outlook and
> > attachments and only for Office 2007. Any suggestions before calling Habib
> > in India?
> > Thank you,
> > Jayhawk
>
>

check your Ca anti virus. We had the same issue just fixed it today. Etrust
antivirus settings scan tab. go to the selection tab, and all but specified
extensions dropdown, and add all office extensions
haus


"Jayhawk_71" wrote:

> Just started rolling out Office '07. First issue I cannot resolve. When a
> user tries to save a document or attachment to a mapped drive, they get the
> following message:
> "cannot find this file. Verify the path and file name are correct." or
> "cannot save the attachment. Cannot find this file. Verify the path and
> file name are correct".
> This happens on Vista or XP. I have ALL Windows and Office updates applied.
> Users (including myself as a domain admin) have full control and rights to
> save.
> Funny thing is they can save it to their local disk, then cut and paste the
> file to the mapped drive. This happens for Word, Excel, Outlook and
> attachments and only for Office 2007. Any suggestions before calling Habib
> in India?
> Thank you,
> Jayhawk