Reduced print size

I have someone who was working in the UK (Cambridge) and has just returned.
She has a file that seems to be printing at X%. The margins are set to 1 inch
all the way around, and everything "looks" OK in print preview, but when
printed, the font is smaller than set, and the right margin is 2 1?4 inches
and the bottom margin is 2 3/4 inches. I have checked the "resize for A4 in
the settings and it is selected. I have checked the printer settings for
scaling, and it is set to 100%. In Page Setup, I have selected "Legal" (it
made the margins even larger) and back to "Letter" to no avail. I have copied
and pasted into a new blank document, this brought the problem along. I saw
something about selecting "Accept all Changes" in "Track Changes" however
this did nothing. I tried moving the document to a Macintosh, and everything
was the same, except in the "instant preview" in the print dialog showed the
problem. I'm running out of ideas, anyone have any suggestions?


THANKS