Office 2007 - Vista - Cannot Save to network drive
Hi,
I raised this problem in the vista news-threat but it would seem its related
to office 2007.
Runniing windows Vista Buseiness, on a domain, with sbs2003 server. Cannot
save documents to a network shared drive (mapped) only can drag and drop them
once saved to the desktop.
If one attempts to save to the network drive recieve an error message saying
that the network connection has been lost. The file gets created but is
empty - data cannot be written. The error messages in word and excel are
slightly different but the result is the same. Word says that file data
could not be written.
Has anyone had any issues like this?
Thanks
Ian
Hi Ian,
If the problem only occurs on Office programs, it may be related to Office
programs. I suggest you post to office newsgroup for help.
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! - www.microsoft.com/security <http://www.microsoft.com/security>
================================================== ==
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
| Thread-Topic: Network Mapped Drive : Lost Network Connection
| thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| X-WBNR-Posting-Host: 207.46.192.207
| From: =?Utf-8?B?SWFuIFJvYmVydA==?= <Ian-586-dex@noemail.postalias>
| References: <F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
<7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
<vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
<hSK0XWZ2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
<27BD847F-E71D-4DB0-8054-A969CA861C38@microsoft.com>
<VteTQow2HHA.6140@TK2MSFTNGHUB02.phx.gbl>
<7CCC7739-1B75-400A-A905-C1F2796765B2@microsoft.com>
<1Raaic#3HHA.5204@TK2MSFTNGHUB02.phx.gbl>
<jXKjS6w4HHA.2340@TK2MSFTNGHUB02.phx.gbl>
| Subject: RE: Network Mapped Drive : Lost Network Connection
| Date: Wed, 22 Aug 2007 03:10:00 -0700
| Lines: 315
| Message-ID: <47359CE8-CA78-4978-8E01-4EB2D92AF592@microsoft.com>
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| Newsgroups: microsoft.public.windows.vista.networking_sharing
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.networking_sharing: 13051
| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
|
| Hi Ken,
|
| Sorry for the delay in responding.
|
| If I enter into notepad.exe or mspaint.exe then the files are created ok.
|
| So it would seem to be an MSOffice only issue.
|
| Regards
|
| Ian
|
|
| ""Ken Zhao [MSFT]"" wrote:
|
| > Hi Ian,
| >
| > If you have any updates or need any further assistance on this issue,
| > please feel free to let me know.
| >
| > Thanks & Regards,
| >
| > Ken Zhao
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
| > ================================================== ==
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ================================================== ==
| > This posting is provided "AS IS" with no warranties, and confers no
rights.
| >
| >
| >
| >
| > --------------------
| > | X-Tomcat-ID: 95443236
| > | References: <F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| > <7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
| > <vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
| > <hSK0XWZ2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
| > <27BD847F-E71D-4DB0-8054-A969CA861C38@microsoft.com>
| > <VteTQow2HHA.6140@TK2MSFTNGHUB02.phx.gbl>
| > <7CCC7739-1B75-400A-A905-C1F2796765B2@microsoft.com>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain
| > | Content-Transfer-Encoding: 7bit
| > | From: v-kzhao@online.microsoft.com ("Ken Zhao [MSFT]")
| > | Organization: Microsoft
| > | Date: Thu, 16 Aug 2007 09:23:31 GMT
| > | Subject: RE: Network Mapped Drive : Lost Network Connection
| > | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| > | Message-ID: <1Raaic#3HHA.5204@TK2MSFTNGHUB02.phx.gbl>
| > | Newsgroups: microsoft.public.windows.vista.networking_sharing
| > | Lines: 280
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.windows.vista.networking_sharing: 12779
| > | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| > |
| > | Hi Ian,
| > |
| > | Does the issue only occur in Microsoft Office applications?
| > |
| > | Thanks & Regards,
| > |
| > | Ken Zhao
| > |
| > | Microsoft Online Support
| > | Microsoft Global Technical Support Center
| > |
| > | Get Secure! - www.microsoft.com/security
| > <http://www.microsoft.com/security>
| > | ================================================== ==
| > | When responding to posts, please "Reply to Group" via your newsreader
so
| > | that others may learn and benefit from your issue.
| > | ================================================== ==
| > | This posting is provided "AS IS" with no warranties, and confers no
| > rights.
| > |
| > |
| > |
| > |
| > |
| > | --------------------
| > | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| > | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| > | | X-WBNR-Posting-Host: 207.46.19.168
| > | | From: =?Utf-8?B?SWFuIFJvYmVydA==?= <Ian-586-dex@noemail.postalias>
| > | | References: <F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| > | <7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
| > | <vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
| > | <hSK0XWZ2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
| > | <27BD847F-E71D-4DB0-8054-A969CA861C38@microsoft.com>
| > | <VteTQow2HHA.6140@TK2MSFTNGHUB02.phx.gbl>
| > | | Subject: RE: Network Mapped Drive : Lost Network Connection
| > | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| > | | Lines: 250
| > | | Message-ID: <7CCC7739-1B75-400A-A905-C1F2796765B2@microsoft.com>
| > | | MIME-Version: 1.0
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| > | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| > | | Path: TK2MSFTNGHUB02.phx.gbl
| > | | Xref: TK2MSFTNGHUB02.phx.gbl
| > | microsoft.public.windows.vista.networking_sharing: 12741
| > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| > | |
| > | | Hi Ken,
| > | |
| > | | Yes the issue is still evident with a clean boot. And I have also
| > | removed
| > | | any antivirus (as a temporary measure) and the issue is still
| > persistent.
| > | |
| > | | Do you know why a network share would work with dragging and
droping
| > | items
| > | | from the desktop to it but from within the application (MS Word/MS
| > Excel)
| > | | they are unable to access the share to save the data? (They create
a
| > | blank
| > | | file and no data is saved to it).
| > | |
| > | | I have never seen this kind of issue before.
| > | |
| > | | Regards
| > | |
| > | | ian
| > | |
| > | |
| > | | ""Ken Zhao [MSFT]"" wrote:
| > | |
| > | | > Hi Ian,
| > | | >
| > | | > You may use msconfig to see if the issue also happens in Clean
Boot
| > | mode.
| > | | >
| > | | > How to troubleshoot a problem by performing a clean boot in
Windows
| > | Vista
| > | | > http://support.microsoft.com/kb/929135/en-us
| > | | >
| > | | > Thanks & Regards,
| > | | >
| > | | > Ken Zhao
| > | | >
| > | | > Microsoft Online Support
| > | | > Microsoft Global Technical Support Center
| > | | >
| > | | > Get Secure! - www.microsoft.com/security
| > | <http://www.microsoft.com/security>
| > | | > ================================================== ==
| > | | > When responding to posts, please "Reply to Group" via your
newsreader
| > | so
| > | | > that others may learn and benefit from your issue.
| > | | > ================================================== ==
| > | | > This posting is provided "AS IS" with no warranties, and confers
no
| > | rights.
| > | | >
| > | | >
| > | | >
| > | | >
| > | | > --------------------
| > | | > | Thread-Topic: Network Mapped Drive : Lost Network Connection
| > | | > | thread-index: AcfZocUICna3mtcpSW6Trrh8RO8JTQ==
| > | | > | X-WBNR-Posting-Host: 207.46.19.197
| > | | > | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
<Ian-586-dex@noemail.postalias>
| > | | > | References:
<F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| > | | > <7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
| > | | > <vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
| > | | > <hSK0XWZ2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
| > | | > | Subject: RE: Network Mapped Drive : Lost Network Connection
| > | | > | Date: Wed, 8 Aug 2007 02:52:02 -0700
| > | | > | Lines: 160
| > | | > | Message-ID: <27BD847F-E71D-4DB0-8054-A969CA861C38@microsoft.com>
| > | | > | MIME-Version: 1.0
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| > | | > | Newsgroups: microsoft.public.windows.vista.networking_sharing
| > | | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | | > microsoft.public.windows.vista.networking_sharing: 12378
| > | | > | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| > | | > | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| > | | > |
| > | | > | Hi Ken,
| > | | > |
| > | | > | Yes this patch was already applied to the SBS 2003 server.
Outlook
| > is
| > | | > | working fine. It's the network sharing which isn't working.
| > | | > |
| > | | > | Thanks
| > | | > |
| > | | > | Ian
| > | | > |
| > | | > | ""Ken Zhao [MSFT]"" wrote:
| > | | > |
| > | | > | > Hi Ian,
| > | | > | >
| > | | > | > I am just writing to see how everything is going. If you have
any
| > | | > updates
| > | | > | > or need any further assistance on this issue, please feel
free to
| > | let
| > | | > me
| > | | > | > know.
| > | | > | >
| > | | > | > Thanks & Regards,
| > | | > | >
| > | | > | > Ken Zhao
| > | | > | >
| > | | > | > Microsoft Online Support
| > | | > | > Microsoft Global Technical Support Center
| > | | > | >
| > | | > | > Get Secure! - www.microsoft.com/security
| > | | > <http://www.microsoft.com/security>
| > | | > | > ================================================== ==
| > | | > | > When responding to posts, please "Reply to Group" via your
| > | newsreader
| > | | > so
| > | | > | > that others may learn and benefit from your issue.
| > | | > | > ================================================== ==
| > | | > | > This posting is provided "AS IS" with no warranties, and
confers
| > no
| > | | > rights.
| > | | > | >
| > | | > | >
| > | | > | >
| > | | > | >
| > | | > | >
| > | | > | > --------------------
| > | | > | > | X-Tomcat-ID: 27203866
| > | | > | > | References:
| > <F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| > | | > | > <7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
| > | | > | > | MIME-Version: 1.0
| > | | > | > | Content-Type: text/plain
| > | | > | > | Content-Transfer-Encoding: 7bit
| > | | > | > | From: v-kzhao@online.microsoft.com ("Ken Zhao [MSFT]")
| > | | > | > | Organization: Microsoft
| > | | > | > | Date: Mon, 06 Aug 2007 02:38:52 GMT
| > | | > | > | Subject: RE: Network Mapped Drive : Lost Network Connection
| > | | > | > | X-Tomcat-NG:
microsoft.public.windows.vista.networking_sharing
| > | | > | > | Message-ID: <vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
| > | | > | > | Newsgroups:
microsoft.public.windows.vista.networking_sharing
| > | | > | > | Lines: 79
| > | | > | > | Path: TK2MSFTNGHUB02.phx.gbl
| > | | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| > | | > | > microsoft.public.windows.vista.networking_sharing: 12261
| > | | > | > | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| > | | > | > |
| > | | > | > | Hello Ian,
| > | | > | > |
| > | | > | > | Thank you for using newsgroup!
| > | | > | > |
| > | | > | > | Thanks for Kerry Brown's notification. Based on your
situation,
| > | if
| > | | > the
| > | | > | > | problem only occurs on Windows Vista machines, please first
| > apply
| > | the
| > | | > | > | following article update to see if it can help:
| > | | > | > |
| > | | > | > | 926505: Windows Small Business Server 2003: Vista and
Outlook
| > | 2007
| > | | > | > | compatibility update
| > | | > | > | http://support.microsoft.com/kb/926505/en-us
| > | | > | > |
| > | | > | > | Thanks & Regards,
| > | | > | > |
| > | | > | > | Ken Zhao
| > | | > | > |
| > | | > | > | Microsoft Online Support
| > | | > | > | Microsoft Global Technical Support Center
| > | | > | > |
| > | | > | > | Get Secure! - www.microsoft.com/security
| > | | > | > <http://www.microsoft.com/security>
| > | | > | > | ================================================== ==
| > | | > | > | When responding to posts, please "Reply to Group" via your
| > | newsreader
| > | | > so
| > | | > | > | that others may learn and benefit from your issue.
| > | | > | > | ================================================== ==
| > | | > | > | This posting is provided "AS IS" with no warranties, and
| > confers
| > | no
| > | | > | > rights.
| > | | > | > |
| > | | > | > |
| > | | > | > |
| > | | > | > |
| > | | > | > |
| > | | > | > | --------------------
| > | | > | > | | Thread-Topic: Network Mapped Drive : Lost Network
Connection
| > | | > | > | | thread-index: AcfV1pUiZBYpvmi8RFCIYEjCPIEl8w==
| > | | > | > | | X-WBNR-Posting-Host: 207.46.19.197
| > | | > | > | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| > | <Ian-586-dex@noemail.postalias>
| > | | > | > | | References:
| > | <F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| > | | > | > | | Subject: RE: Network Mapped Drive : Lost Network
Connection
| > | | > | > | | Date: Fri, 3 Aug 2007 07:00:00 -0700
|
Re: Office 2007 - Vista - Cannot Save to network drive
Hi Ian,
Thank you for posting here!
My name is Emily and I am happy to be working with you on this issue. From
the problem description of the post you submitted, my understanding is:
- You are unable to save Office 2007 documents to a shared folder.
If I have misunderstood your concern, please let me know.
Recently, we receive the similar issues. The issue may occur under several
situations. The most common causes are:
1. The Temporarily Internet Files location.
2. Antivirus/firewall programs affects the saving process.
3. The add-ins (such as PDF Maker addin, SnagIn addin) in Office 2007
affects the saving process.
4. Other causes.
Let's perform the following steps to narrow down this issue and resolve the
issue. Your patience and cooperation will be appreciated.
Collect information to narrow the issue:
1. What is the exact error message when you try to save files to the
network drive in Office 2007, "document not saved", "file cannot be found",
or others?
2. In Word 2007, try to save a *.doc (not *.docx) to the network drive.
What is the result?
3. Does the issue also occur when you try to save another shared folder on
another computer/server, or it only occurs when saving to shared folders on
a specific server?
4. Run winword /a to come into Word safe mode. Try to save to a file to the
network drive again. What is the result?
5. Come into Windows safe mode with network. Open Word 2007 and save a file
to the network drive. What is the result?
6. Run Procmon.exe to get the process monitor log file.
- Download procmon.exe http://www.microsoft.com/technet/sys...ssmonitor.mspx
- Run procmon.exe
- Stop the current logging by clicking on the magnifying glass button.
- Clear the current log by clicking on the eraser button.
- Start the capturing by clicking on the magnifying glass button.
- Reproduce the issue via one of the repro processes that you have noted
the symptoms from.
- Stop the capturing by clicking on the magnifying glass button.
- Click the File menu > Save to save the file as Issue.pml.
- Zip up and send the resulting log files to me at v-emilyl@microsoft.com.
Suggestion:
#1
Update all the programs on the computer (Microsoft related programs,
Anti-virus program, Adobe program if you installed it, and etc.)
#2 Temporarily Internet Files
When you work in a file, Microsoft Office saves the file with a temporary
file name and places this file in the same folder as the original file.
Additional, Office 2007 uses Open XML formats and need to modify temporary
files located in whatever folder that is defined for the Temporary Internet
File location in Internet Explorer. Did you change the default Temporary
Internet File location in IE. If there is problem with the Temporary
internet Files, such an issue may also occur. Please check it.
----------------------------
1. In IE, click the Tools menu > Internet Options > in the General tab,
click Settings under 'temporary internet files' > click 'View Files' > are
the 'temporary internet files' saved under the system drive (C:\Documents
and Settings\<UserName>\Local Settings\Temporary Internet Files)?
If not, click Move Folder to move it to the C: drive. Click OK.
2. In the Internet Options dialog box, Delete Files, Delete Cookies to
empty the Temporary Internet Files. Click OK.
Test the issue again. What is the result?
#3 disable offline files
=============
For Windows Vista:
--Click Start
--Type 'offline files' in the Search dialog on the start menu
--Click the button "Disable Offline Files"
Test the issue again. If it doesn't work, go to next step.
If anything is unclear or if you have any other concerns, please don't
hesitate to contact me.
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--------------------
| Date: Wed, 29 Aug 2007 11:07:44 -0500
| From: Bob I <birelan@yahoo.com>
| User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4)
Gecko/20030624 Netscape/7.1 (ax)
| X-Accept-Language: en-us, en
| MIME-Version: 1.0
| Subject: Re: Office 2007 - Vista - Cannot Save to network drive
| References: <68625E34-F597-4DFB-8F0F-A234E4BBA360@microsoft.com>
<#tyOB5j6HHA.5164@TK2MSFTNGP05.phx.gbl>
<03EA0D24-E29B-4B53-9E43-60CFCD7DE09F@microsoft.com>
| In-Reply-To: <03EA0D24-E29B-4B53-9E43-60CFCD7DE09F@microsoft.com>
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| Newsgroups: microsoft.public.office.misc
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| Lines: 1
| Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSF TNGP06.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.office.misc:24461
| X-Tomcat-NG: microsoft.public.office.misc
|
| "Drag and drop" isn't the same as the Save. In the folder properties,
| security tab, do the users have "Full Control".
|
| Ian Robert wrote:
|
| > Yes they do. It works fine if they drag and drop from the desktop but
from
| > within the application they cannot save.
| >
| >
| > "Bob I" wrote:
| >
| >
| >>Do the users have full control of the storage location?
| >>
| >>Ian Robert wrote:
| >>
| >>
| >>>Hi,
| >>>
| >>>I raised this problem in the vista news-threat but it would seem its
related
| >>>to office 2007.
| >>>
| >>>Runniing windows Vista Buseiness, on a domain, with sbs2003 server.
Cannot
| >>>save documents to a network shared drive (mapped) only can drag and
drop them
| >>>once saved to the desktop.
| >>>
| >>>If one attempts to save to the network drive recieve an error message
saying
| >>>that the network connection has been lost. The file gets created but
is
| >>>empty - data cannot be written. The error messages in word and excel
are
| >>>slightly different but the result is the same. Word says that file
data
| >>>could not be written.
| >>>
| >>>Has anyone had any issues like this?
| >>>
| >>>Thanks
| >>>
| >>>Ian
| >>>
| >>>
| >>>Hi Ian,
| >>>
| >>>If the problem only occurs on Office programs, it may be related to
Office
| >>>programs. I suggest you post to office newsgroup for help.
| >>>
| >>>Ken Zhao
| >>>
| >>>Microsoft Online Support
| >>>Microsoft Global Technical Support Center
| >>>
| >>>Get Secure! - www.microsoft.com/security
<http://www.microsoft.com/security>
| >>>=============================================== =====
| >>>When responding to posts, please "Reply to Group" via your newsreader
so
| >>>that others may learn and benefit from your issue.
| >>>=============================================== =====
| >>>This posting is provided "AS IS" with no warranties, and confers no
rights.
| >>>
| >>>
| >>>
| >>>
| >>>
| >>>--------------------
| >>>| Thread-Topic: Network Mapped Drive : Lost Network Connection
| >>>| thread-index: AcfkpJnRysriqO1PTw+K4T6X+oL63g==
| >>>| X-WBNR-Posting-Host: 207.46.192.207
| >>>| From: =?Utf-8?B?SWFuIFJvYmVydA==?= <Ian-586-dex@noemail.postalias>
| >>>| References: <F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| >>><7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
| >>><vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
| >>><hSK0XWZ2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
| >>><27BD847F-E71D-4DB0-8054-A969CA861C38@microsoft.com>
| >>><VteTQow2HHA.6140@TK2MSFTNGHUB02.phx.gbl>
| >>><7CCC7739-1B75-400A-A905-C1F2796765B2@microsoft.com>
| >>><1Raaic#3HHA.5204@TK2MSFTNGHUB02.phx.gbl>
| >>><jXKjS6w4HHA.2340@TK2MSFTNGHUB02.phx.gbl>
| >>>| Subject: RE: Network Mapped Drive : Lost Network Connection
| >>>| Date: Wed, 22 Aug 2007 03:10:00 -0700
| >>>| Lines: 315
| >>>| Message-ID: <47359CE8-CA78-4978-8E01-4EB2D92AF592@microsoft.com>
| >>>| MIME-Version: 1.0
| >>>| Content-Type: text/plain;
| >>>| charset="Utf-8"
| >>>| Content-Transfer-Encoding: 7bit
| >>>| X-Newsreader: Microsoft CDO for Windows 2000
| >>>| Content-Class: urn:content-classes:message
| >>>| Importance: normal
| >>>| Priority: normal
| >>>| X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| >>>| Newsgroups: microsoft.public.windows.vista.networking_sharing
| >>>| Path: TK2MSFTNGHUB02.phx.gbl
| >>>| Xref: TK2MSFTNGHUB02.phx.gbl
| >>>microsoft.public.windows.vista.networking_shari ng:13051
| >>>| NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| >>>| X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| >>>|
| >>>| Hi Ken,
| >>>|
| >>>| Sorry for the delay in responding.
| >>>|
| >>>| If I enter into notepad.exe or mspaint.exe then the files are
created ok.
| >>>|
| >>>| So it would seem to be an MSOffice only issue.
| >>>|
| >>>| Regards
| >>>|
| >>>| Ian
| >>>|
| >>>|
| >>>| ""Ken Zhao [MSFT]"" wrote:
| >>>|
| >>>| > Hi Ian,
| >>>| >
| >>>| > If you have any updates or need any further assistance on this
issue,
| >>>| > please feel free to let me know.
| >>>| >
| >>>| > Thanks & Regards,
| >>>| >
| >>>| > Ken Zhao
| >>>| >
| >>>| > Microsoft Online Support
| >>>| > Microsoft Global Technical Support Center
| >>>| >
| >>>| > Get Secure! - www.microsoft.com/security
| >>><http://www.microsoft.com/security>
| >>>| > ================================================== ==
| >>>| > When responding to posts, please "Reply to Group" via your
newsreader
| >>>so
| >>>| > that others may learn and benefit from your issue.
| >>>| > ================================================== ==
| >>>| > This posting is provided "AS IS" with no warranties, and confers
no
| >>>rights.
| >>>| >
| >>>| >
| >>>| >
| >>>| >
| >>>| > --------------------
| >>>| > | X-Tomcat-ID: 95443236
| >>>| > | References: <F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| >>>| > <7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
| >>>| > <vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
| >>>| > <hSK0XWZ2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
| >>>| > <27BD847F-E71D-4DB0-8054-A969CA861C38@microsoft.com>
| >>>| > <VteTQow2HHA.6140@TK2MSFTNGHUB02.phx.gbl>
| >>>| > <7CCC7739-1B75-400A-A905-C1F2796765B2@microsoft.com>
| >>>| > | MIME-Version: 1.0
| >>>| > | Content-Type: text/plain
| >>>| > | Content-Transfer-Encoding: 7bit
| >>>| > | From: v-kzhao@online.microsoft.com ("Ken Zhao [MSFT]")
| >>>| > | Organization: Microsoft
| >>>| > | Date: Thu, 16 Aug 2007 09:23:31 GMT
| >>>| > | Subject: RE: Network Mapped Drive : Lost Network Connection
| >>>| > | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| >>>| > | Message-ID: <1Raaic#3HHA.5204@TK2MSFTNGHUB02.phx.gbl>
| >>>| > | Newsgroups: microsoft.public.windows.vista.networking_sharing
| >>>| > | Lines: 280
| >>>| > | Path: TK2MSFTNGHUB02.phx.gbl
| >>>| > | Xref: TK2MSFTNGHUB02.phx.gbl
| >>>| > microsoft.public.windows.vista.networking_sharing: 12779
| >>>| > | NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
| >>>| > |
| >>>| > | Hi Ian,
| >>>| > |
| >>>| > | Does the issue only occur in Microsoft Office applications?
| >>>| > |
| >>>| > | Thanks & Regards,
| >>>| > |
| >>>| > | Ken Zhao
| >>>| > |
| >>>| > | Microsoft Online Support
| >>>| > | Microsoft Global Technical Support Center
| >>>| > |
| >>>| > | Get Secure! - www.microsoft.com/security
| >>>| > <http://www.microsoft.com/security>
| >>>| > | ================================================== ==
| >>>| > | When responding to posts, please "Reply to Group" via your
newsreader
| >>>so
| >>>| > | that others may learn and benefit from your issue.
| >>>| > | ================================================== ==
| >>>| > | This posting is provided "AS IS" with no warranties, and confers
no
| >>>| > rights.
| >>>| > |
| >>>| > |
| >>>| > |
| >>>| > |
| >>>| > |
| >>>| > | --------------------
| >>>| > | | Thread-Topic: Network Mapped Drive : Lost Network Connection
| >>>| > | | thread-index: AcffRAPqJ4QxN8HqSACDpoENcyNpVA==
| >>>| > | | X-WBNR-Posting-Host: 207.46.19.168
| >>>| > | | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
<Ian-586-dex@noemail.postalias>
| >>>| > | | References:
<F9832501-A32A-46E1-BB96-506BD825F060@microsoft.com>
| >>>| > | <7EC677E6-DDE5-4F00-BBB4-C52F53E60FBB@microsoft.com>
| >>>| > | <vBlwxL91HHA.5836@TK2MSFTNGHUB02.phx.gbl>
| >>>| > | <hSK0XWZ2HHA.4100@TK2MSFTNGHUB02.phx.gbl>
| >>>| > | <27BD847F-E71D-4DB0-8054-A969CA861C38@microsoft.com>
| >>>| > | <VteTQow2HHA.6140@TK2MSFTNGHUB02.phx.gbl>
| >>>| > | | Subject: RE: Network Mapped Drive : Lost Network Connection
| >>>| > | | Date: Wed, 15 Aug 2007 06:56:01 -0700
| >>>| > | | Lines: 250
| >>>| > | | Message-ID:
<7CCC7739-1B75-400A-A905-C1F2796765B2@microsoft.com>
| >>>| > | | MIME-Version: 1.0
| >>>| > | | Content-Type: text/plain;
| >>>| > | | charset="Utf-8"
| >>>| > | | Content-Transfer-Encoding: 7bit
| >>>| > | | X-Newsreader: Microsoft CDO for Windows 2000
| >>>| > | | Content-Class: urn:content-classes:message
| >>>| > | | Importance: normal
| >>>| > | | Priority: normal
| >>>| > | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
| >>>| > | | Newsgroups: microsoft.public.windows.vista.networking_sharing
| >>>| > | | Path: TK2MSFTNGHUB02.phx.gbl
| >>>| > | | Xref: TK2MSFTNGHUB02.phx.gbl
| >>>| > | microsoft.public.windows.vista.networking_sharing: 12741
| >>>| > | | NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
| >>>| > | | X-Tomcat-NG: microsoft.public.windows.vista.networking_sharing
| >>>| > | |
| >>>| > | | Hi Ken,
| >>>| > | |
| >>>| > | | Yes the issue is still evident with a clean boot. And I have
also
| >>>| > | removed
| >>>| > | | any antivirus (as a temporary measure) and the issue is still
| >>>| > persistent.
| >>>| > | |
| >>>| > | | Do you know why a network share would work with dragging and
| >>>droping
| >>>| > | items
| >>>| > | | from the desktop to it but from within the application (MS
Word/MS
| >>>| > Excel)
| >>>| > | | they are unable to access the share to save the data? (They
create
| >>>a
| >>>| > | blank
| >>>| > | | file and no data is saved to it).
| >>>| > | |
| >>>| > | | I have never seen this kind of issue before.
| >>>| > | |
| >>>| > | | Regards
| >>>| > | |
| >>>| > | | ian
| >>>| > | |
| >>>| > | |
| >>>| > | | ""Ken Zhao [MSFT]"" wrote:
| >>>| > | |
| >>>| > | | > Hi Ian,
| >>>| > | | >
| >>>| > | | > You may use msconfig to see if the issue also happens in
Clean
| >>>Boot
| >>>| > | mode.
| >>>| > | | >
| >>>| > | | > How to troubleshoot a problem by performing a clean boot in
| >>>Windows
| >>>| > | Vista
| >>>| > | | > http://support.microsoft.com/kb/929135/en-us
| >>>| > | | >
| >>>| > | | > Thanks & Regards,
| >>>| > | | >
| >>>| > | | > Ken Zhao
| >>>| > | | >
| >>>| > | | > Microsoft Online Support
| >>>| > | | > Microsoft Global Technical Support Center
| >>>| > | | >
| >>>| > | | > Get Secure! - www.microsoft.com/security
| >>>| > | <http://www.microsoft.com/security>
| >>>| > | | > ================================================== ==
| >>>| > | | > When responding to posts, please "Reply to Group" via your
| >>>newsreader
| >>>| > | so
| >>>| > | | > that others may learn and benefit from your issue.
| >>>| > | | > ================================================== ==
| >>>| > | | > This posting is provided "AS IS" with no warranties, and
confers
| >>
Office 2007 - Vista - Cannot Save to network drive 