Microsoft Office button does not work for Word and Excel 2007

Hello,

One of the client PC was having this problem. Regardless of who logging on
to the PC including domain admin, when you click on the Microsoft Office
button, nothing happens. No dropdown menu list like it supposed to. It only
displays the tooltip. We had tried to uninstall & reinstall, restart and even
repair. Nothing works.

Does anyone has this issue? Any help will be greatly appreciated.

Thank you.
KC

Does the problem occur if you start Word or Excel in Safe Mode? Exit the
applications, hold Ctrl, and start Word or Excel. Continue holding Ctrl
until you are prompted to start in Safe Mode.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/boo...x#AboutTheBook

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

"KC" <KC@discussions.microsoft.com> wrote in message
newsC918895-8A33-41F2-B1A2-C0DF2C71B5B1@microsoft.com...
> Hello,
>
> One of the client PC was having this problem. Regardless of who logging on
> to the PC including domain admin, when you click on the Microsoft Office
> button, nothing happens. No dropdown menu list like it supposed to. It
> only
> displays the tooltip. We had tried to uninstall & reinstall, restart and
> even
> repair. Nothing works.
>
> Does anyone has this issue? Any help will be greatly appreciated.
>
> Thank you.
> KC

Thanks for replying. We had tried to start Word and Excel in Safe Mode: /a
from Run. Yet, we still experienced the same problem.

I will try holding the Ctrl key suggestion and see what it does. Will post
response later.

Thanks, KC.

"Beth Melton" wrote:

> Does the problem occur if you start Word or Excel in Safe Mode? Exit the
> applications, hold Ctrl, and start Word or Excel. Continue holding Ctrl
> until you are prompted to start in Safe Mode.
>
> Please post all follow-up questions to the newsgroup. Requests for
> assistance by email cannot be acknowledged.
>
> ~~~~~~~~~~~~~~~
> Beth Melton
> Microsoft Office MVP
>
> Coauthor of Word 2007 Inside Out:
> http://www.microsoft.com/MSPress/boo...x#AboutTheBook
>
> Word FAQ: http://mvps.org/word
> TechTrax eZine: http://mousetrax.com/techtrax/
> MVP FAQ site: http://mvps.org/
>
> "KC" <KC@discussions.microsoft.com> wrote in message
> newsC918895-8A33-41F2-B1A2-C0DF2C71B5B1@microsoft.com...
> > Hello,
> >
> > One of the client PC was having this problem. Regardless of who logging on
> > to the PC including domain admin, when you click on the Microsoft Office
> > button, nothing happens. No dropdown menu list like it supposed to. It
> > only
> > displays the tooltip. We had tried to uninstall & reinstall, restart and
> > even
> > repair. Nothing works.
> >
> > Does anyone has this issue? Any help will be greatly appreciated.
> >
> > Thank you.
> > KC
>
>
>