Image is broken link at header & footer in Word 2000

Hi,

My friend send me a word doc. I don't know what is the version. But I am
using Office 2000 SR1. I cannot see the image (just like broken link) which
my friend insert in the head and footer.
However, when I use Office 2003 Std or Pro, I can see the image.

What's can I solve? I have tried to apply the office service patch to sp3.
It's the same.

Thanks,
Albert