How do I get help for an invalid key message?

I did the MS videos last year, learning series, that earned me a license key
to MS office 2007 and it worked on my old computer. Before I donated that
pc, I wiped the hard drive. My new laptop is telling me my key is invalid.
I don't know how to ask for a new one -- contacting someone directly seems to
demand I pay them $49...

Thoughts? Thanks.

What videos are you talking about? Who is telling you it'll cost you money?

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



"Ricochet" <Ricochet@discussions.microsoft.com> wrote in message
news:130F4E6E-7D79-490D-B991-587F8E7941BE@microsoft.com...
>I did the MS videos last year, learning series, that earned me a license
>key
> to MS office 2007 and it worked on my old computer. Before I donated that
> pc, I wiped the hard drive. My new laptop is telling me my key is
> invalid.
> I don't know how to ask for a new one -- contacting someone directly seems
> to
> demand I pay them $49...
>
> Thoughts? Thanks.

Thanks for engaging so quickly. MS had a whole series of videos that demo'd
MS office 2007 and some of the various programming tools around it, and if
you downloaded and watched them, you qualified for a key. So I watched them
and got a key that used to work.

The money I'm referencing is what the website is telling me it'll take to
talk to someone from MS official support -- since I have a key problem, I'm
assuming it'll take an official person to help me sort this out? That'd be
great if we could figure it out in this forum, however...

"JoAnn Paules" wrote:

> What videos are you talking about? Who is telling you it'll cost you money?
>
> --
>
> JoAnn Paules
> MVP Microsoft [Publisher]
> Tech Editor for "Microsoft Publisher 2007 For Dummies"
>
>
>
> "Ricochet" <Ricochet@discussions.microsoft.com> wrote in message
> news:130F4E6E-7D79-490D-B991-587F8E7941BE@microsoft.com...
> >I did the MS videos last year, learning series, that earned me a license
> >key
> > to MS office 2007 and it worked on my old computer. Before I donated that
> > pc, I wiped the hard drive. My new laptop is telling me my key is
> > invalid.
> > I don't know how to ask for a new one -- contacting someone directly seems
> > to
> > demand I pay them $49...
> >
> > Thoughts? Thanks.
>

Did your new laptop come with a free trial version of Office 2007? If
yes, then you should have uninstalled the free trial version before you
installed your promotional version.

Ricochet wrote:

> I did the MS videos last year, learning series, that earned me a license key
> to MS office 2007 and it worked on my old computer. Before I donated that
> pc, I wiped the hard drive. My new laptop is telling me my key is invalid.
> I don't know how to ask for a new one -- contacting someone directly seems to
> demand I pay them $49...
>
> Thoughts? Thanks.

I will give that a shot, thanks! (It did and I didn't -- I just thought the
key would work.)

"garfield-n-odie [MVP]" wrote:

> Did your new laptop come with a free trial version of Office 2007? If
> yes, then you should have uninstalled the free trial version before you
> installed your promotional version.
>
> Ricochet wrote:
>
> > I did the MS videos last year, learning series, that earned me a license key
> > to MS office 2007 and it worked on my old computer. Before I donated that
> > pc, I wiped the hard drive. My new laptop is telling me my key is invalid.
> > I don't know how to ask for a new one -- contacting someone directly seems to
> > demand I pay them $49...
> >
> > Thoughts? Thanks.
>
>