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  #1  
Old 04-08-2008, 03:03 PM
jmwad3
 
Posts: n/a
Default Help Please!

My Office CD was stolen with my daughter's laptop. I need to do a newsletter
in Word and it shows the newsletter but says that macros are not enabled. To
do that it always ends up with inserting the CD, which I don't have. Today,
I tried to do some of the patches from the website, but it ended up asking
for the CD also. Isn't there anything I can do? I paid $500.00 for that
stupid thing years ago and now that I'm retired can't do what I need to. I
am NOT a computer whiz, so any suggestions would be so greatly appreciated.
I did register the Office purchase when I bought it, but I can't seem to find
any support for that on the website. Am I missing something? Thanks to
anyone who can help me!!!!!
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  #2  
Old 04-08-2008, 03:36 PM
Tom [Pepper] Willett
 
Posts: n/a
Default Re: Help Please!

How to replace lost, broken, or missing Microsoft software or hardware
http://support.microsoft.com/kb/326246

"jmwad3" <jmwad3@discussions.microsoft.com> wrote in message
news:68E6C476-CCAA-4222-A37F-60CF65DD9CAE@microsoft.com...
: My Office CD was stolen with my daughter's laptop. I need to do a
newsletter
: in Word and it shows the newsletter but says that macros are not enabled.
To
: do that it always ends up with inserting the CD, which I don't have.
Today,
: I tried to do some of the patches from the website, but it ended up asking
: for the CD also. Isn't there anything I can do? I paid $500.00 for that
: stupid thing years ago and now that I'm retired can't do what I need to.
I
: am NOT a computer whiz, so any suggestions would be so greatly
appreciated.
: I did register the Office purchase when I bought it, but I can't seem to
find
: any support for that on the website. Am I missing something? Thanks to
: anyone who can help me!!!!!


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  #3  
Old 04-08-2008, 03:36 PM
Carey Frisch [MVP]
 
Posts: n/a
Default Re: Help Please!

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/kb/326246/en-gb


--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows System & Performance

---------------------------------------------------------------

"jmwad3" wrote:

My Office CD was stolen with my daughter's laptop. I need to do a newsletter
in Word and it shows the newsletter but says that macros are not enabled. To
do that it always ends up with inserting the CD, which I don't have. Today,
I tried to do some of the patches from the website, but it ended up asking
for the CD also. Isn't there anything I can do? I paid $500.00 for that
stupid thing years ago and now that I'm retired can't do what I need to. I
am NOT a computer whiz, so any suggestions would be so greatly appreciated.
I did register the Office purchase when I bought it, but I can't seem to find
any support for that on the website. Am I missing something? Thanks to
anyone who can help me!!!!!
Reply With Quote
  #4  
Old 04-08-2008, 03:51 PM
JoAnn Paules
 
Posts: n/a
Default Re: Help Please!

In addition to the link that Tom and Carey gave you, contact your
homeowner's insurance carrier. You should be able to recoup some of your
losses.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


"jmwad3" <jmwad3@discussions.microsoft.com> wrote in message
news:68E6C476-CCAA-4222-A37F-60CF65DD9CAE@microsoft.com...
> My Office CD was stolen with my daughter's laptop. I need to do a
> newsletter
> in Word and it shows the newsletter but says that macros are not enabled.
> To
> do that it always ends up with inserting the CD, which I don't have.
> Today,
> I tried to do some of the patches from the website, but it ended up asking
> for the CD also. Isn't there anything I can do? I paid $500.00 for that
> stupid thing years ago and now that I'm retired can't do what I need to.
> I
> am NOT a computer whiz, so any suggestions would be so greatly
> appreciated.
> I did register the Office purchase when I bought it, but I can't seem to
> find
> any support for that on the website. Am I missing something? Thanks to
> anyone who can help me!!!!!



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  #5  
Old 04-15-2008, 04:59 PM
jmwad3
 
Posts: n/a
Default RE: Help Please!

Just wanted to let you all know that I followed the thread and called as it
suggested as I had the needed documentation for replacement; however they
will not replace anything, because it is too old and they said they don't
have any, any longer. I wish I knew someone with a Office 2000 CD so I could
just borrow it for awhile. The guy on the phone said that I'd have to
purchase something and they wouldn't even give me a discount, even though I
had registered this, etc. Pretty frustrating. Thanks for trying to help me
anyway!

"jmwad3" wrote:

> My Office CD was stolen with my daughter's laptop. I need to do a newsletter
> in Word and it shows the newsletter but says that macros are not enabled. To
> do that it always ends up with inserting the CD, which I don't have. Today,
> I tried to do some of the patches from the website, but it ended up asking
> for the CD also. Isn't there anything I can do? I paid $500.00 for that
> stupid thing years ago and now that I'm retired can't do what I need to. I
> am NOT a computer whiz, so any suggestions would be so greatly appreciated.
> I did register the Office purchase when I bought it, but I can't seem to find
> any support for that on the website. Am I missing something? Thanks to
> anyone who can help me!!!!!

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  #6  
Old 04-15-2008, 05:06 PM
Gordon
 
Posts: n/a
Default Re: Help Please!

"jmwad3" <jmwad3@discussions.microsoft.com> wrote in message
news:3F10BF75-74E1-42AD-B21F-702F229AA6AD@microsoft.com...
> Just wanted to let you all know that I followed the thread and called as
> it
> suggested as I had the needed documentation for replacement; however they
> will not replace anything, because it is too old and they said they don't
> have any, any longer. I wish I knew someone with a Office 2000 CD so I
> could
> just borrow it for awhile. The guy on the phone said that I'd have to
> purchase something and they wouldn't even give me a discount, even though
> I
> had registered this, etc. Pretty frustrating. Thanks for trying to help
> me
> anyway!
>


If it's been stolen, claim on your Insurance for a new replacement.

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  #7  
Old 04-15-2008, 07:25 PM
jmwad3
 
Posts: n/a
Default Re: Help Please!

Thanks, I'll look into it. I think that the deductible is about 500.00 so I
don't think it would help. It was in the car and they smashed the window and
grabbed a laptop with it in the case. At that time, we didn't realize that
CD was in there until we couldn't find it and realized it had to have been.
I think it may be too late, too, because that happened in about 2002.

"Gordon" wrote:

> "jmwad3" <jmwad3@discussions.microsoft.com> wrote in message
> news:3F10BF75-74E1-42AD-B21F-702F229AA6AD@microsoft.com...
> > Just wanted to let you all know that I followed the thread and called as
> > it
> > suggested as I had the needed documentation for replacement; however they
> > will not replace anything, because it is too old and they said they don't
> > have any, any longer. I wish I knew someone with a Office 2000 CD so I
> > could
> > just borrow it for awhile. The guy on the phone said that I'd have to
> > purchase something and they wouldn't even give me a discount, even though
> > I
> > had registered this, etc. Pretty frustrating. Thanks for trying to help
> > me
> > anyway!
> >

>
> If it's been stolen, claim on your Insurance for a new replacement.
>
>

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