paid good money for 17"screen, top of the line computer from toshiba august 2007. The cable to between the screen and computer is loose and the screen is almost faded out lines colors etc... Buttons are falling off... not very happy...Anyone know where I can file a complaint ????
Sorry to hear your misfortune, question is was it new when you bought it, not a used one or one thats been on display, hinting to ask was the box sealed when you receive it?
How to complain, I'd begin by looking in your local area for a Citizens advice center, the only other way is call a solicitor in unless you want to complain to Toshiba Support, click the right hand tab thats marked 'Communicate', here may be another interesting link, to cap it off heres the link to Toshiba Europe own blog page, I don't know your location so you may have to look for one in say America or Canada.
Hoping you kept all the receipts, and indeed keep a log of all telephone calls, copies of letters and Emails, you just don't know when they are needed as these are your only proof.
I decided to register after reading several posts regarding problems with Toshiba laptops as I am their latest victim. My advice to everyone would be to STAY AWAY FROM TOSHIBA! My newly purchased Toshiba laptop, top of the line crashed after only 3 weeks! Unfortunately, the dealer doesn't take returns after 15 days so I called Toshiba. I thought they would be more responsive. I might as well have been speaking to a brick wall! They are of absolutely no help. All I heard was "can't help you, can't help you, and can't help you....... go get it fixed - we have no reported problems on this laptop"!! They didn't even offer to have it exchanged for another unit. Well, we took it to have it fixed only to return it once again because it failed to magnify video. It's still in the shop as we speak. We were also informed by the shop that another person had just brought in the exact same newly purchased machine with the same problem. So much for Toshiba's claim about "no reported problems." I can't begin to tell you how frustrating the whole process has been. I wrote a letter to the manager of customer relations..... customer service would not give me a name, just an address to once again ask for a refund. I see no reason why I should keep such a machine. Has anyone had any luck with their corporate office?? I'm hoping that they'll do the right thing and give me a refund. This will be the only thing that will restore my confidence.
Well I just like to say brand names like you heard of over and over are just there to collect money they use cheap bits so to make some money.
Buying brand names you’ve never heard of seems like the way to go and more trusted right now, they seem to last longer with no problems.
When you pay top cash if things go wrong best to see before buying how they handle returns and yes big stores sales people do say things and later when there’s a problem say no he or she should not of said that or sorry my mistake.
Think it's time for someone working in retail to speak up.
Here's how it works.
The customer comes into the store and buys a computer.
When the customer comes home and starts using the system it turns out to be faulty and the customer returns to the store ****ed off and starts moaning to the service staff or salesperson.
First of all, Here's a newsflash for you -- The computer hasn't been checked in the store cause guess what? If you were to enter the store, mind set on buying a new computer and the salesperson would offer you a system with the sealed on the box broken you'd be "huh? I don't want a used computer"... Right?
That's the first thing taken for granted.
Second, Here's how it works "behind the scene".
When a retail store signs a dealership with a manufacturer there are a lot more work behind it other than the amount of computers and prices.
You have service and DOA agreements.
Usually DOA (Dead On Arrival) aggreements cover 7-30 days. If it's past this timelimit the store can't declare the system as DOA meaning it has to be declared as a service repair.
If the store doesn't do their own repairs they either take charge of the situation and deal with Toshiba either for a prolonged DOA (most cases this is impossible) or send it in for repairs. Worst case there are no service agreement and the customer has to send the system in for repairs themselves.
Telling this to a customer in the store is a real pain in the *** cause at this point the customer is boiling.
However this is all the store can do. They are actually, in this situation more powerless than the customer themselves.
But no, that's not good enough is it? Cause the customer is always right? WRONG!!
Customer service is very important to any store... However there is a limit to what the store can do.
"Customer is always right" is a dead term and hasn't been a valid reason for breaking a contract with a manufacturer for years.
How many Toshiba computers have you used in the past?
And before you bought this system, Did you go over the components to make sure that they were of the quality you were looking for?
Well under the law customer has to take the laptop back from where he bought it as the contract is with the retailer not the manufacture. The retailer then contacts the supplier.
The customer is not always right ehhh? but when retailers take earned money from consumers in trust not free money and then retailers look as if well our policy. Why is it they never say the law says?
No consumer comes back to the store ****ed off if he new it’ll be sorted right? he has a feeling he’s going to be 2nd class as where when buying he was 1st class yeh?
Ani do you work in PC World?
Second, behind the scene is not consumers problem if that is the case then the customers always right? Yeh you know it.:
When consumers buy Toshiba or any other brand they think they buying quality built to last, if you stock what goes wrong that’s retailers problem oh yes.
Now here is the news flash as it should be -- Retailers train staff to do the dirty work? Right. That’s no help so customers get angry. FACT…
The customer is not always right ehhh? but when retailers take earned money from consumers in trust not free money and then retailers look as if well our policy. Why is it they never say the law says?
Not sure what the law says where you're from but my previous statement is from where I am from.
Quote:
Ani do you work in PC World?
No, but I did in the past.
Quote:
Second, behind the scene is not consumers problem if that is the case then the customers always right? Yeh you know it.:
I know that the customers has nothing to do with what goes on behind the scenes. I only explained so that people would know how a dealership is built up.
Quote:
When consumers buy Toshiba or any other brand they think they buying quality built to last, if you stock what goes wrong that’s retailers problem oh yes.
Well of course they think they're buying a quality built system, and they do. With the exception of the occasional faulty system.
Quote:
Now here is the news flash as it should be -- Retailers train staff to do the dirty work? Right. That’s no help so customers get angry. FACT…
You're right, Retail staff are trained to handle situations like this... however, They are not trained to do magic which is the only thing that will get you your computer swapped if it breaks down after the DOA period
piece of junk toshiba laptop 
Toshiba Laptop 
That’s no help so customers get angry.
Linear Mode
