Hp Support

I called Hp to get some help with a nearly 4 year old pc,& the tech didn't
want to help..He said that my pc was considered very old & that I needed to
buy a new Vista pc..the vista sell...

So,When is a pc considered very old? 3 or 4 years?

And is hp no longer going to support Xp based pcs & support Vista only now?

HP provides telephone support per the warranty statement that comes with your
computer. I have not seen one of the HP warranty statements in a while, but
the time frame is not very long, likely no more than one year. But, then,
support and lack thereof have become the norm in the personal computer industry
for most desktop and notebook computers sold. Dell, Gate-machines, and
Lenov-IBM don't provide much telephone support nay more either.

On the other hand, if you are a large corporation or governmental agency, you
negotiate and get the needed support for a number of years as a buyer of
millions of dollars of desktop systems and servers.

Consumers get the shaft in the end, just as they do with most any other products
bought in these here United States, because the government is very much
pro-business and very much anti-consumer. A few of the state governments,
notably New York, still look out for consumer interests... Ben Myers

On Wed, 6 Jun 2007 01:48:18 -0400, "glf" <gl861@yahoo.com> wrote:

>I called Hp to get some help with a nearly 4 year old pc,& the tech didn't
>want to help..He said that my pc was considered very old & that I needed to
>buy a new Vista pc..the vista sell...
>
>So,When is a pc considered very old? 3 or 4 years?
>
>And is hp no longer going to support Xp based pcs & support Vista only now?
>

"Ben Myers" <ben_myers_spam_me_not@charter.net> wrote
> HP provides telephone support per the warranty statement

And that varies according to what type of computer you bought.

> I have not seen one of the HP warranty statements in a while, but
> the time frame is not very long, likely no more than one year.

Depends on the system and what country you live in, but in the case of
consumer PCs, yes, it's one year.

> But, then,
> support and lack thereof have become the norm in the personal computer
> industry

You get what you pay for.

> On the other hand, if you are a large corporation or governmental agency,
> you
> negotiate and get the needed support for a number of years as a buyer of
> millions of dollars of desktop systems and servers.

On most Proliant servers, you get 3 years on-site warranty. With the cheaper
ones, costs are cut and you get 1 year parts only.

> Consumers get the shaft in the end

Consumers get what they pay for.

>>I called Hp to get some help with a nearly 4 year old pc,& the tech
>>didn't
>>want to help..He said that my pc was considered very old & that I needed
>>to
>>buy a new Vista pc..the vista sell...

Obsolete. There's a cost to keeping parts in stock. On cheaper PCs, the
parts are not kept as long.

>>So,When is a pc considered very old? 3 or 4 years?

Depends on the PC. It's usually defined in the warranty statement.

>>And is hp no longer going to support Xp based pcs & support Vista only
>>now?

Again, see what warranty you've got. There's nothing to stop you running
Linux (Ubuntu is good for consumer PCs), but HP still have to support the
hardware according to the warranty.

On top of all that I'd add that part of the push to Vista comes from MS. MS
doesn't want new pc's shipped w/anything but VISTA. HP and the like may work
around that on some systems. But that is MS doing the pushing.
But also HP, from my experiances has some really awful support. And you
almost never get anyone in the states not reading off a script. Good
luck...

"Jez T" <Take-out-the-dashes@-plum-pie.co.uk> wrote in message
news:466853d7$0$13854$ba620e4c@news.skynet.be...
>
> "Ben Myers" <ben_myers_spam_me_not@charter.net> wrote
>> HP provides telephone support per the warranty statement
>
> And that varies according to what type of computer you bought.
>
>> I have not seen one of the HP warranty statements in a while, but
>> the time frame is not very long, likely no more than one year.
>
> Depends on the system and what country you live in, but in the case of
> consumer PCs, yes, it's one year.
>
>> But, then,
>> support and lack thereof have become the norm in the personal computer
>> industry
>
> You get what you pay for.
>
>> On the other hand, if you are a large corporation or governmental agency,
>> you
>> negotiate and get the needed support for a number of years as a buyer of
>> millions of dollars of desktop systems and servers.
>
> On most Proliant servers, you get 3 years on-site warranty. With the
> cheaper ones, costs are cut and you get 1 year parts only.
>
>> Consumers get the shaft in the end
>
> Consumers get what they pay for.
>
>>>I called Hp to get some help with a nearly 4 year old pc,& the tech
>>>didn't
>>>want to help..He said that my pc was considered very old & that I needed
>>>to
>>>buy a new Vista pc..the vista sell...
>
> Obsolete. There's a cost to keeping parts in stock. On cheaper PCs, the
> parts are not kept as long.
>
>>>So,When is a pc considered very old? 3 or 4 years?
>
> Depends on the PC. It's usually defined in the warranty statement.
>
>>>And is hp no longer going to support Xp based pcs & support Vista only
>>>now?
>
> Again, see what warranty you've got. There's nothing to stop you running
> Linux (Ubuntu is good for consumer PCs), but HP still have to support the
> hardware according to the warranty.
>

Jez T wrote:

>
>>Consumers get the shaft in the end
>
>
> Consumers get what they pay for.

So do companies at 15% of purchase cost per annum for a 4 hour service
contract that has so many exceptions it wasn't funny.

No wonder HP ain't at some places it has been.

"Terryc" <newsonespam-spam@woa.com.au> wrote
>>>Consumers get the shaft in the end
>>
>>
>> Consumers get what they pay for.
>
> So do companies at 15% of purchase cost per annum for a 4 hour service
> contract that has so many exceptions it wasn't funny.
>
> No wonder HP ain't at some places it has been.

You're talking CarePaqs.

At 15%, you're getting 7 machines for the price of 8, on the promise of a
priority intervention, on certain conditions (usually parts availability,
and that they can diagnose the problem quickly in the first place).

You could also buy 8 machines and have one sitting there as a spare. You get
much better service if there's a hardware failure then, and you're not
relying on a 3rd party to provide that service. You should in find that 3
spare machines cover all the parts you need for 100 PCs or servers to have a
much better than 4hour response time.

I've never understood the logic of carepaqs for anything but small
installations...

"Larry Mauriello" <larrym6833@verizon.net> wrote

> But also HP, from my experiances has some really awful support. And you
> almost never get anyone in the states not reading off a script.

Depends where you live. Support for France has improved quite significantly
(as far as I'm concerned at least) since it was offshored to Morrocco.

Jez T wrote:
> "Terryc" <newsonespam-spam@woa.com.au> wrote
>
>>>>Consumers get the shaft in the end
>>>
>>>
>>>Consumers get what they pay for.
>>
>>So do companies at 15% of purchase cost per annum for a 4 hour service
>>contract that has so many exceptions it wasn't funny.
>>
>>No wonder HP ain't at some places it has been.
>
>
> You're talking CarePaqs.

Naah, I'm talking about my experience with real workstations running
Unix, etc. Not the wintel toys {:-).