I ordered a Seagate external hard drive from them. It took an
inordinate amount of time to get to me, and what's worse, the Seagate
box inside Circuit City's box WAS EMPTY! How about that.
A call to them resulted in their saying their 'legal department' would
be told about it.
> I ordered a Seagate external hard drive from them. It took an
> inordinate amount of time to get to me, and what's worse, the Seagate
> box inside Circuit City's box WAS EMPTY! How about that.
>
>
> A call to them resulted in their saying their 'legal department' would
> be told about it.
>
> -GECKO
Did you keep the box? Was the box showing evidence of having been
opened prior to your receiving it? Have you also contacted the outfit
that delivered the package and filed a claim?
On Thu, 10 Jul 2008 16:50:03 -0700, Ghostrider
<-00-@fitron.142> wrote:
>
>gecko wrote:
>
>> I ordered a Seagate external hard drive from them. It took an
>> inordinate amount of time to get to me, and what's worse, the Seagate
>> box inside Circuit City's box WAS EMPTY! How about that.
>>
>>
>> A call to them resulted in their saying their 'legal department' would
>> be told about it.
>>
>> -GECKO
>
>Did you keep the box? Was the box showing evidence of having been
>opened prior to your receiving it? Have you also contacted the outfit
>that delivered the package and filed a claim?
Some evidence of being opened might be relevant, but
consider that places like CC probably have the ability to
shrink wrap things themselves, plus to be sure the box was
empty most people would open it so in doing so they have
created evidence it has been opened. Maybe not everyone, I
would certainly pause and think "WTF" If a box that's light
as air was supposed to have an external hard drive in it,
but everyone's reaction might be different.
If gecko is lucky, the shipper has a record of what the
package weight was, the actual weight instead of the
shipping party's estimated weight. If shipper has actual
weight and it is an impossibly low weight for there to have
been an external hard drive in the box, that is good
evidence the product never shipped past that weigh station
taking the weight, something happened before that point.
In message <uf5d741juivb2168iobd5vu7pe6phkv0mi@4ax.com> gecko
<alpha@olympus.net> wrote:
>I ordered a Seagate external hard drive from them. It took an
>inordinate amount of time to get to me, and what's worse, the Seagate
>box inside Circuit City's box WAS EMPTY! How about that.
>
>A call to them resulted in their saying their 'legal department' would
>be told about it.
File a police report, and a chargeback with your credit card company,
move on.
On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
<spam_narf_spam@crazyhat.net> wrote:
>File a police report, and a chargeback with your credit card company,
>move on.
It was shipped by UPS Smart Post. The fact that there was no packing
slip or drive manual or USB cable - just an empty Seagate box, makes
me think the problem is with Circuit City, not UPS. On any case, i
plan to dispute the MC charge today, unless I decide to give CC a
chance.
On Fri, 11 Jul 2008 09:35:16 GMT, gecko <alpha@olympus.net>
wrote:
>On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
><spam_narf_spam@crazyhat.net> wrote:
>
>
>>File a police report, and a chargeback with your credit card company,
>>move on.
>
>
>It was shipped by UPS Smart Post. The fact that there was no packing
>slip or drive manual or USB cable - just an empty Seagate box, makes
>me think the problem is with Circuit City, not UPS. On any case, i
>plan to dispute the MC charge today, unless I decide to give CC a
>chance.
>
>-GECKO
Try calling them again, maybe a different phone number.
It's been my experience that when UPS goofs or a product
*mysteriously* disappears, they do not deliver an empty box,
the whole package is just *lost* and then covered through
insurance. You don't describe how the exterior of the
package looked, but if there was no sign of anything
particularly valuable inside that also helps to reduce the
chances of it happening after placed in UPS' possession.
Did you see my prior reply about checking on whether they
have an accurate, UPS generated weight for this package? An
online tracker or label might tell you if they generated the
label rather than it being printed by the seller prior to
the contents being removed. If they (UPS) weighed it after
receipt, that alone should've indicated an empty box, unlike
a case where someone put a brick or similar in a package to
give it a false weight or impression to a human that there
was something inside.
I'd try calling a different CC phone number and ask for
management and higher up if a CSR can't directly handle
this. Disputing the charge with MC is certainly one option
though if they respond to your dispute then it goes on for
awhile with more effort on your part and still you don't
have the drive. If MC gets a response from them, they may
opt to send you another drive which means if you bought
another one elsewhere in the meantime then you are possibly
stuck with a second drive or at least more hassle to return
it and sometimes that also incurrs a restocking fee.
On Fri, 11 Jul 2008 07:43:29 -0400, kony <spam@spam.com> wrote:
>>-GECKO
>
>Try calling them again, maybe a different phone number.
>It's been my experience that when UPS goofs or a product
>*mysteriously* disappears, they do not deliver an empty box,
>the whole package is just *lost* and then covered through
>insurance. You don't describe how the exterior of the
>package looked, but if there was no sign of anything
>particularly valuable inside that also helps to reduce the
>chances of it happening after placed in UPS' possession.
I am sorry. It was shipped by FEDEX Smart Post. Not UPS.
I see no meaningful (to me) numbers on the outside of the box
indicating anything including weight.
I really don't think it is FEDEX's problem. That's because the
cardboard outside box looked intact, not tightly sealed but sealed in
any case by clear tape. The inside has air bags for packing. The
Seagate box looks intact. One point is that it is really quite stupid
for FEDEX or CC to ship an empty box. Any idiot should know the box
is empty by its heft.
Anyway, since the box content is empty of drive, power adapter,
manual, cable, advertising, someone took the whole package.
I plan to call FEDEX when they open this morning, and I think I will
call and rant to someone in a suit at CC.
-GECKO
>
>Did you see my prior reply about checking on whether they
>have an accurate, UPS generated weight for this package? An
>online tracker or label might tell you if they generated the
>label rather than it being printed by the seller prior to
>the contents being removed. If they (UPS) weighed it after
>receipt, that alone should've indicated an empty box, unlike
>a case where someone put a brick or similar in a package to
>give it a false weight or impression to a human that there
>was something inside.
>
>I'd try calling a different CC phone number and ask for
>management and higher up if a CSR can't directly handle
>this. Disputing the charge with MC is certainly one option
>though if they respond to your dispute then it goes on for
>awhile with more effort on your part and still you don't
>have the drive. If MC gets a response from them, they may
>opt to send you another drive which means if you bought
>another one elsewhere in the meantime then you are possibly
>stuck with a second drive or at least more hassle to return
>it and sometimes that also incurrs a restocking fee.
> On Thu, 10 Jul 2008 22:14:49 -0600, DevilsPGD
> <spam_narf_spam@crazyhat.net> wrote:
>
>>File a police report, and a chargeback with your credit card company,
>>move on.
>
> Or Seagate of course.
>
> -GECKO
You can't do anything against Seagate. The charge was made by Circuit
City. THEY are from who you purchased the product, not Seagate.
Seagate will just yawn and let you go on ranting knowing that you can't
do anything about their product because you weren't their customer.
Since the product is missing, just how do you expect to enforce
Seagate's warranty on vaporware?
On Fri, 11 Jul 2008 15:26:01 -0500, VanguardLH <V@nguard.LH> wrote:
>You can't do anything against Seagate. The charge was made by Circuit
>City. THEY are from who you purchased the product, not Seagate.
>Seagate will just yawn and let you go on ranting knowing that you can't
>do anything about their product because you weren't their customer.
>Since the product is missing, just how do you expect to enforce
>Seagate's warranty on vaporware?
You're right.
I will give Circuit City a week to come up with another drive or I
will deny the purchase at my MC provider. I have to wonder though how
I can prove I didn't take the drive. I can't of course. I just have
to hope that CC will take my word for it.
Being out $100 won't break me, but if things don't turn out in my
favor, you just know I will never buy anything from CC again,
including the $2000 Panasonic LCD and the Bose entertainment system
that I have my eyes on.
BEWARE! CIRCUYT CITY 
Linear Mode
